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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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I tried on formal dresses everywhere with no luck. Thank you so much for making clothes that fit me so well. I am tall and well proportioned. Thank you
I ordered a formal dress in my size and it fit perfectly! I can wear my heals and it is the perfect length to the floor.
LOVE the dress pants I purchased, they fit great and I have never said this before but they are a little too long with my heels.
The website is also very easy to navigate and they always have sales and discounts ready! Would recommend!
The website has a wide variety of clothing so there's definitely something you can find on it to your taste!
What's even better that they have a lot of discounts which let me save a lot of money so that I can buy even more while having to pay less.
I have only just started ordering from this website and I really love that there are a lot nice and beautiful clothes to choose from.
The products available are hard to find and if they are here, are a lot more expensive retail so searching and purchasing products from ffashionnova has saved a lot of time and money.
3rd time ordering off fashionnova now. 1st and 2nd time i ordered clothing items, shipping was standard and arrived fine.
I have now just placed an order for items through their great sale! I have had no issues so far and would buy again
The shipping is faster than expected, as well as the quality. Thats what I typically look for from a international site purchase.
Ordered here for the third time and can`t complain about anything! :) Will order here again in future. Thanks!
There are a lot of products that have been perfect for me, you get what you see from the pics. Highly recommended
It was quite obvious that the positive reviews are submitted by fashion nova employees. Placed my order and two of the pieces of the clothing had the linings coming off. Contacted them, made a return on my own expense, and I've never heard back from them ever! Tracked the return package and it did get delivered, I'd never buy from them again. It's a fraud
Have been purchasing from Fashionnova for over 5 years and have never been disappointed in a product. On to my 20th order and service, packaging and delivery are always exceptional.
Would recommend to anyone.
I have to admit that this would be the best company I have ever dealt with online. The orders are simple to conduct, the service and speed of deliveries are next to none, and I have never ever had a problem with the quality of the goods when they arrive.
I'm ordering again here because the quality is great for the price and the two dresses are great (S). Perfect fit if you are small/petite.
The best website ever and I've used it for so long! It's got a whole range of different styles that you can try out, whether it be clothes, accessories etc...
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

