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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Fashionnova has always had the BEST customer service and know how to communicate with their customer.
You guys truly do go the extra mile to make your customer happy. I started ordering from this site about 1 year ago and each time, every single order I was beyond pleased.
Amazing! Amazing! Amazing! I just want to start off by saying a big thank you to the team at fashionnova.com! I love all the clothes
I have been using Fashionnova for some months now and have never been disappointed with their products, reliability, and speed of service. I count on them to save me money and deliver my order quickly.
Always super fast delivery, perfect service, and excellent products at great prices. Have never had a problem.
Customer service is praiseworthy! Fabric material was perfect and prices are just really good. I highly recommend this to anyone who is looking to shop online.
Exellent quality products, accurate details and a very kind staff, always available for your questions. Nothing else to say
I ordered a lot of products from here and always received the same items as in the pictures. Very good quality and fast shipping. Service is great too. They respond to my emails within 1 working day.
I got my recent order and was pleased with the early delivery that I was hoping for. Thank you fashionnova!
They made it so easy, they made sure my measurements are correct. Very quick response to all my questions and the outfits looks GREAT!
Thank you fashionnova team, had a great experience shopping with you. I was so hesitant buying online outfits.
The outfits were amazing! They fit well and the quality and color was perfect. Thank you so much! They continue to amaze me every time I place a order with them. Looking forward to future outfits :)
This is the official curvy girl store! Did my first order recently and I lovedddd every item! Sexy as fcuk!
I will NEVER order from this place again! They said my package was shipped to "The Wrong Address" with was a complete lie. They never reached out to tell me anything, then I sent them a email "twice" which a automatic system responded, the same damn messages. It's going on three weeks and I have yet to received, my package, my money back or store credit. You can't even get in contact with anyone. Customer service is WACK!... Don't waste your time or your money "because they WILL steal your sh*t"... Got me f**ked up
I have been buying from fashionnova for a long while now and am pleased to say that they satisfy me with their products each and every time!
Excellent quality. Provided fitting measurements, garment were made to size. Fast and free shipping. Thank you FN
Fashionnova has excellent service and delivery in good time despite the order being placed over the holidays...
Fashionnova offer a good service. I am totally happy. The prices are always fair. I am always positively impressed about the quality. Keep it up.
Everything else was true to photo, color and size. I will definitely be buying from here again and already recommended it to many ppl.
All the fits and styles were excellent. These clothes are what they look like in the picture, maybe with slight color variation only on one saree that I thought would be more nude/gold but it was more peach/rosegold.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

