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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Excellent and outstanding services. Wonderful experience with fashionnova. Very happy with the products and service.
I'm not sure what made me more happy the satisfacfion of the dresses I chose or their great service. Thank You fashionnova for making my 1st anniversary a day to remember.
Most companies never reply or when they do take days which I didn't have. Other companies not willing to help you or listen. I loved the way fashionnova gave me assurance and reliability. As promised my dresses came right before my event.
Fashionnova keeps great communication and commitment with their customers. I ordered 3 weeks before my Anniversary not keeping in mind the number of days it might take to get here.
I would like to say that I am very happy to do my purchase at fashionnova, we have a good comunication, the shipping is very fast, mainly is for clothes are unsitched.
These guys did a phenomenal job! The pants looks exactly like in the photo! I have suggested my friends and family members purchase from their website.
I was able to communicate with then via email almost everyday.The packaging was well done and Overall I am satisfied with the care and customer service. Will order again in future.
Very nice collections, 100% satisfaction, Best quality of products. Never find these products anywhere else. I recommande to all of you. You will not be disappointed
Today I recieved my clothes and I'm in love with them. I want to thank you from the bottom of my heart and please keep going on with your great work. It will not be the last time ordering clothes from you
I would also like to commend the excellent customer service and the prompt responses to my emails. I will definitely be shopping with you again
I am extremely satisfied and will absolutely purchase from fashionnova again! Thank you fashionnova!
Excellent customer service and the shirt turned out EXACTLY as pictured and the sizing was absolutely perfect.
Excellent quality, and customer service! Absolutely LOVED the dress that I purchased from fashionnova.com.
I ordered 4 pairs of leggings with them and only received one so i was like okay they made a mistake that okay ill call they had me on hold for 30 min when they answered they basically answered to tell me they would send me an email the email didnt send after 1 hour so i called again and they had their voicemail tell me the pffice hours like they were closed its was 3pm and did not reply to the email sent THEY ARE A WASTE OF TIME WITH CHEAP PRODUCTS
I bought mostly t-shirts and pants, they look adorable and fit well with other clothes that I already have. I also bought a backpack at their store, to my surprise, it last longer than clothing lines. I am still using it now, and it looks exotic whenever I pair it with jeans and a plain tee.
Website is exactly what you get. I am a Very Satisfied customer for a long time now, and will not hesitate to do business with them in future.
I have to commend fashionnova on their Excellent service, as well as the Excellent quality of their Clothing. What you see an order on their
Really happy with the quality and how they offer really good services to the UK to ship when required.
I ordered three suits and all three arrived with fast shipping, the stitching was high quality and the designs are modern and trendy!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

