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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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North Dakota
1 review
0 helpful votes
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The best site ever
June 26, 2018

Excellent and outstanding services. Wonderful experience with fashionnova. Very happy with the products and service.

Date of experience: June 25, 2018
New York
1 review
0 helpful votes
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I'm not sure what made me more happy the satisfacfion of the dresses I chose or their great service. Thank You fashionnova for making my 1st anniversary a day to remember.

Date of experience: June 25, 2018
Virginia
1 review
1 helpful vote
Follow Marica S.
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Most companies never reply or when they do take days which I didn't have. Other companies not willing to help you or listen. I loved the way fashionnova gave me assurance and reliability. As promised my dresses came right before my event.

Date of experience: June 25, 2018
Illinois
1 review
0 helpful votes
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Excellent Service
June 26, 2018

Fashionnova keeps great communication and commitment with their customers. I ordered 3 weeks before my Anniversary not keeping in mind the number of days it might take to get here.

Date of experience: June 25, 2018
California
1 review
0 helpful votes
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Good Job
June 26, 2018

I would like to say that I am very happy to do my purchase at fashionnova, we have a good comunication, the shipping is very fast, mainly is for clothes are unsitched.

Date of experience: June 25, 2018
South Carolina
1 review
0 helpful votes
Follow Sylvie F.
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These guys did a phenomenal job! The pants looks exactly like in the photo! I have suggested my friends and family members purchase from their website.

Date of experience: June 25, 2018
Maryland
1 review
0 helpful votes
Follow Teodora B.
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I was able to communicate with then via email almost everyday.The packaging was well done and Overall I am satisfied with the care and customer service. Will order again in future.

Date of experience: June 25, 2018
Colorado
1 review
0 helpful votes
Follow Tynisha S.
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Very nice collections, 100% satisfaction, Best quality of products. Never find these products anywhere else. I recommande to all of you. You will not be disappointed

Date of experience: June 25, 2018
California
1 review
0 helpful votes
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Well done!
June 26, 2018

Today I recieved my clothes and I'm in love with them. I want to thank you from the bottom of my heart and please keep going on with your great work. It will not be the last time ordering clothes from you

Date of experience: June 25, 2018
Hawaii
1 review
0 helpful votes
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I would also like to commend the excellent customer service and the prompt responses to my emails. I will definitely be shopping with you again

Date of experience: June 25, 2018
Michigan
1 review
0 helpful votes
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Excellent customer service and top of the range products. I have just received my shoes and am absolutely in love with it. The design and colour is amazing.

Date of experience: June 25, 2018
Alabama
1 review
0 helpful votes
Follow Coralee K.
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I am extremely satisfied and will absolutely purchase from fashionnova again! Thank you fashionnova!

Date of experience: June 25, 2018
New York
1 review
0 helpful votes
Follow Rochel J.
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Excellent customer service and the shirt turned out EXACTLY as pictured and the sizing was absolutely perfect.

Date of experience: June 25, 2018
New York
1 review
0 helpful votes
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Excellent quality
June 26, 2018

Excellent quality, and customer service! Absolutely LOVED the dress that I purchased from fashionnova.com.

Date of experience: June 25, 2018
Minnesota
1 review
0 helpful votes
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A TOTAL SCAM
June 25, 2018

I ordered 4 pairs of leggings with them and only received one so i was like okay they made a mistake that okay ill call they had me on hold for 30 min when they answered they basically answered to tell me they would send me an email the email didnt send after 1 hour so i called again and they had their voicemail tell me the pffice hours like they were closed its was 3pm and did not reply to the email sent THEY ARE A WASTE OF TIME WITH CHEAP PRODUCTS

Date of experience: June 25, 2018
California
1 review
1 helpful vote
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Great site!
June 25, 2018

I bought mostly t-shirts and pants, they look adorable and fit well with other clothes that I already have. I also bought a backpack at their store, to my surprise, it last longer than clothing lines. I am still using it now, and it looks exotic whenever I pair it with jeans and a plain tee.

Date of experience: June 25, 2018
Texas
1 review
1 helpful vote
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Very Satisfied
June 25, 2018

Website is exactly what you get. I am a Very Satisfied customer for a long time now, and will not hesitate to do business with them in future.

Date of experience: June 25, 2018
Virginia
1 review
1 helpful vote
Follow Karol J.
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I have to commend fashionnova on their Excellent service, as well as the Excellent quality of their Clothing. What you see an order on their

Date of experience: June 25, 2018
Arkansas
1 review
1 helpful vote
Follow Luana C.
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Really happy with the quality and how they offer really good services to the UK to ship when required.

Date of experience: June 25, 2018
Texas
1 review
1 helpful vote
Follow Laurena C.
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I ordered three suits and all three arrived with fast shipping, the stitching was high quality and the designs are modern and trendy!

Date of experience: June 25, 2018