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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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What more can I say! They are helpful and great with returns if you ever have any problems with your purchase.
I really love the way fashionnova handles their business. I receive awesome service from them whether I shop online or in-store.
I love fashionnova! From their stores to online shopping with them. Although I have had one negative experience with there shoes department very rude snobby customer service I will let it slide
I've ordered from fashionnova online store so many times, and every time has been easy and stress free!
I'm an international shopper at fashionnova and I have always had great customer experiences. Great customer commitment
They also have something great on sale! I also like that they have a great rewards program that you can join even if you don't a store credit card.
I love shopping from fashionnova! The selection online is great for petite shoppers like me and free shipping and free returns for everything is just plain unbeatable.
Bought a bunch of clothes and they were good. Loved everything about this experience and their customer service was on point!
Can't say that I'm a bit fan of shopping, but I must admit that fashionnova has the greatest selection of outfits for any budget.
Best place to shop and the best customer service youll ever get! I recommend shopping here for an overall customer experience!
Excellent, proactive customer service. Needed to exchange a bag that a piece broke off of almost a year after purchase.
Best online team. Great selection, better than in store. Quick and efficient service including refunds.
Satisfied with everything! Placed a couple of orders. All of them came in time. Happy with the quality and the price.
I had ordered a shoes from fashionnova, Material was good. They delivered the same like display picture and good customer support team.
I bought a dress and damn soon pretty. The fitting was really lovely... I recommend dis site to all online shoppers.
The shipping time is fast too, i have not had any delay problem. To sum up, I am very satisfied with your whole team! Thank you so much!
I just love buying items from this fabulous website. Each times i wear a product bought from FN website i receive many compliments on it!
Your work is amazing. I am very glad you provide the good service. Blouse stitching is very good. I preferred every shopper purchase this site. And this site price cheap as compared other sites.
Received my shirt today. Very happy with the quality and stitching of blouse. Good service. Excellent product and excellent service. Thank you for your quick response and collaboration
The best site i found being a online shopper. They quailty, service even the price on products cant beat any other site. 100% satisfied.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

