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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Pennsylvania
1 review
1 helpful vote
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What more can I say! They are helpful and great with returns if you ever have any problems with your purchase.

Date of experience: June 26, 2018
Nevada
1 review
1 helpful vote
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I really love the way fashionnova handles their business. I receive awesome service from them whether I shop online or in-store.

Date of experience: June 26, 2018
Virginia
1 review
1 helpful vote
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I love fashionnova! From their stores to online shopping with them. Although I have had one negative experience with there shoes department very rude snobby customer service I will let it slide

Date of experience: June 26, 2018
California
1 review
1 helpful vote
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I've ordered from fashionnova online store so many times, and every time has been easy and stress free!

Date of experience: June 26, 2018
Pennsylvania
1 review
1 helpful vote
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I'm an international shopper at fashionnova and I have always had great customer experiences. Great customer commitment

Date of experience: June 26, 2018
Arizona
1 review
1 helpful vote
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Great on sale!
June 26, 2018

They also have something great on sale! I also like that they have a great rewards program that you can join even if you don't a store credit card.

Date of experience: June 26, 2018
Pennsylvania
1 review
1 helpful vote
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I love shopping from fashionnova! The selection online is great for petite shoppers like me and free shipping and free returns for everything is just plain unbeatable.

Date of experience: June 26, 2018
New York
1 review
1 helpful vote
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Bought a bunch of clothes and they were good. Loved everything about this experience and their customer service was on point!

Date of experience: June 26, 2018
Missouri
1 review
0 helpful votes
Follow Lois R.
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Can't say that I'm a bit fan of shopping, but I must admit that fashionnova has the greatest selection of outfits for any budget.

Date of experience: June 26, 2018
Wisconsin
1 review
1 helpful vote
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Best place to shop
June 26, 2018

Best place to shop and the best customer service youll ever get! I recommend shopping here for an overall customer experience!

Date of experience: June 26, 2018
Florida
1 review
0 helpful votes
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Excellent, proactive customer service. Needed to exchange a bag that a piece broke off of almost a year after purchase.

Date of experience: June 26, 2018
Idaho
1 review
0 helpful votes
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Best online team
June 26, 2018

Best online team. Great selection, better than in store. Quick and efficient service including refunds.

Date of experience: June 25, 2018
New York
1 review
0 helpful votes
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Satisfied with everything! Placed a couple of orders. All of them came in time. Happy with the quality and the price.

Date of experience: June 25, 2018
North Carolina
1 review
0 helpful votes
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Excellent Product
June 26, 2018

I had ordered a shoes from fashionnova, Material was good. They delivered the same like display picture and good customer support team.

Date of experience: June 25, 2018
Massachusetts
1 review
0 helpful votes
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I bought a dress and damn soon pretty. The fitting was really lovely... I recommend dis site to all online shoppers.

Date of experience: June 25, 2018
California
1 review
0 helpful votes
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The shipping time is fast too, i have not had any delay problem. To sum up, I am very satisfied with your whole team! Thank you so much!

Date of experience: June 25, 2018
Texas
1 review
0 helpful votes
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Excellent!
June 26, 2018

I just love buying items from this fabulous website. Each times i wear a product bought from FN website i receive many compliments on it!

Date of experience: June 25, 2018
Virginia
1 review
0 helpful votes
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Thank you very much
June 26, 2018

Your work is amazing. I am very glad you provide the good service. Blouse stitching is very good. I preferred every shopper purchase this site. And this site price cheap as compared other sites.

Date of experience: June 25, 2018
Colorado
1 review
0 helpful votes
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Excellent
June 26, 2018

Received my shirt today. Very happy with the quality and stitching of blouse. Good service. Excellent product and excellent service. Thank you for your quick response and collaboration

Date of experience: June 25, 2018
California
1 review
0 helpful votes
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Excellent Service
June 26, 2018

The best site i found being a online shopper. They quailty, service even the price on products cant beat any other site. 100% satisfied.

Date of experience: June 25, 2018