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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Excellent: very good quality, Customer-oriented, good advise to guide your choice and meet the deadline I had
Fashionnova always has stock in everything, and they carry every brand and style I'm looking for too. Last, but not least, Fashionnova has the BEST customer service I have ever experienced in my shopping life. Truly in a league of their own.
My international order took just 1 week! Was nervous after reading some bad reviews but customer services was excellent. I will certainly use them again when I buy another pair of trendy shoes
I have never had an issue with that, either. I have ordered a product before which turned out to be out of stock, but I always received an email very quickly letting me know. This place prides itself on customer service, and you can tell.
I have been shopping fashionnova and have never had a single issue. I feel like the employees go above and beyond what they need to and always provide a great experience.
I've never had anything but great experiences with both online and in their retail stores. Fashionnova invented great customer service!
I'll remain a faithful fashionnova customer for life! Both online and in-store is always a great experience.
Fashionnova sets the standard for customer service. Just had a horrible experience with another company that reminded me how much I love good, old fashionnova.
I Heart fashionnova! Customer service was excellent. They found and shipped my shoes from another state.
I was attending a wedding so I order a wrap style dress in black from fashionnova as the price was the best I could find, they were delivered In perfect condition, I would definitely recommend.
Fantastic service for me. I ordered a pair of boots and they were delivered in five days total including weekend!
Love the fact that returns can be made at the physical store, which also gave me confidence with buying online. I love Fashionnova.
Fashionnova has great reviews of their products that are very detailed. I've never dared buy shoes online but they provide enough information to make me confident in my purchase.
Free shipping on all the orders and the customer service is great online and on the phone. I will continue to shop. Super!
I frequently shop in their online store, and had my first online experience recently.top notch service thanks fashionnova.
Fashionnova's customer care you really feel that they care for you, they are sincerely glad to be of help, every one of them, and I spent my fair share of time torturing them about sizes, materials and order placements.
In awe of its recent products that come out, very fashionable clothes that I'd wear out when going somewhere or just for casual hangouts, I'd recommend it to anyone.
They have lots of selections and styles. If your not sure about the size they always have size charts that help you get the right size. I love looking at the high heels and wishing I could purchase them but I can't wear them.
Their customer service is awesome! These guys will help you with everything! They will even place the order for you.
I Love the selection of shoes. I little pricey, but well worth it :) Great Customer Service. Great Shoes from FN!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

