Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

Massachusetts
1 review
1 helpful vote
Follow Theresa R.
Unfollow Theresa R.
Share Review
Report Review

Excellent
June 27, 2018

Excellent: very good quality, Customer-oriented, good advise to guide your choice and meet the deadline I had

Date of experience: June 27, 2018
North Carolina
1 review
1 helpful vote
Follow Betty D.
Unfollow Betty D.
Share Review
Report Review

Fashionnova always has stock in everything, and they carry every brand and style I'm looking for too. Last, but not least, Fashionnova has the BEST customer service I have ever experienced in my shopping life. Truly in a league of their own.

Date of experience: June 27, 2018
Washington
1 review
1 helpful vote
Follow Jane E.
Unfollow Jane E.
Share Review
Report Review

Excellent
June 27, 2018

My international order took just 1 week! Was nervous after reading some bad reviews but customer services was excellent. I will certainly use them again when I buy another pair of trendy shoes

Date of experience: June 27, 2018
New York
1 review
1 helpful vote
Follow Anne S.
Unfollow Anne S.
Share Review
Report Review

I have never had an issue with that, either. I have ordered a product before which turned out to be out of stock, but I always received an email very quickly letting me know. This place prides itself on customer service, and you can tell.

Date of experience: June 27, 2018
Arizona
1 review
2 helpful votes
Follow Debra N.
Unfollow Debra N.
Share Review
Report Review

I have been shopping fashionnova and have never had a single issue. I feel like the employees go above and beyond what they need to and always provide a great experience.

Date of experience: June 27, 2018
New York
1 review
1 helpful vote
Follow Julie T.
Unfollow Julie T.
Share Review
Report Review

I've never had anything but great experiences with both online and in their retail stores. Fashionnova invented great customer service!

Date of experience: June 27, 2018
Connecticut
1 review
1 helpful vote
Follow Julia H.
Unfollow Julia H.
Share Review
Report Review

I'll remain a faithful fashionnova customer for life! Both online and in-store is always a great experience.

Date of experience: June 27, 2018
Washington
1 review
1 helpful vote
Follow Virginia C.
Unfollow Virginia C.
Share Review
Report Review

Fashionnova sets the standard for customer service. Just had a horrible experience with another company that reminded me how much I love good, old fashionnova.

Date of experience: June 27, 2018
Indiana
1 review
1 helpful vote
Follow Mildred A.
Unfollow Mildred A.
Share Review
Report Review

I Heart fashionnova! Customer service was excellent. They found and shipped my shoes from another state.

Date of experience: June 27, 2018
Kansas
1 review
1 helpful vote
Follow Heather P.
Unfollow Heather P.
Share Review
Report Review

Good experience
June 27, 2018

I was attending a wedding so I order a wrap style dress in black from fashionnova as the price was the best I could find, they were delivered In perfect condition, I would definitely recommend.

Date of experience: June 27, 2018
New Jersey
1 review
1 helpful vote
Follow Paula R.
Unfollow Paula R.
Share Review
Report Review

Fantastic service for me. I ordered a pair of boots and they were delivered in five days total including weekend!

Date of experience: June 27, 2018
Ohio
1 review
1 helpful vote
Follow Catherine T.
Unfollow Catherine T.
Share Review
Report Review

I love Fashionnova
June 27, 2018

Love the fact that returns can be made at the physical store, which also gave me confidence with buying online. I love Fashionnova.

Date of experience: June 27, 2018
Hawaii
1 review
1 helpful vote
Follow Linda R.
Unfollow Linda R.
Share Review
Report Review

Fashionnova has great reviews of their products that are very detailed. I've never dared buy shoes online but they provide enough information to make me confident in my purchase.

Date of experience: June 27, 2018
New York
1 review
1 helpful vote
Follow Ruby M.
Unfollow Ruby M.
Share Review
Report Review

Free shipping on all the orders and the customer service is great online and on the phone. I will continue to shop. Super!

Date of experience: June 27, 2018
Pennsylvania
1 review
1 helpful vote
Follow Kathleen W.
Unfollow Kathleen W.
Share Review
Report Review

Top notch service
June 27, 2018

I frequently shop in their online store, and had my first online experience recently.top notch service thanks fashionnova.

Date of experience: June 27, 2018
Maryland
1 review
1 helpful vote
Follow Cheryl M.
Unfollow Cheryl M.
Share Review
Report Review

Fashionnova's customer care you really feel that they care for you, they are sincerely glad to be of help, every one of them, and I spent my fair share of time torturing them about sizes, materials and order placements.

Date of experience: June 27, 2018
California
1 review
1 helpful vote
Follow Becky W.
Unfollow Becky W.
Share Review
Report Review

In awe of its recent products that come out, very fashionable clothes that I'd wear out when going somewhere or just for casual hangouts, I'd recommend it to anyone.

Date of experience: June 27, 2018
Colorado
1 review
1 helpful vote
Follow Helen M.
Unfollow Helen M.
Share Review
Report Review

I love this site.
June 27, 2018

They have lots of selections and styles. If your not sure about the size they always have size charts that help you get the right size. I love looking at the high heels and wishing I could purchase them but I can't wear them.

Date of experience: June 27, 2018
California
1 review
1 helpful vote
Follow Denise B.
Unfollow Denise B.
Share Review
Report Review

Their customer service is awesome! These guys will help you with everything! They will even place the order for you.

Date of experience: June 27, 2018
Virginia
1 review
1 helpful vote
Follow Diane R.
Unfollow Diane R.
Share Review
Report Review

Great Shoes
June 27, 2018

I Love the selection of shoes. I little pricey, but well worth it :) Great Customer Service. Great Shoes from FN!

Date of experience: June 27, 2018