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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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New Jersey
1 review
1 helpful vote
Follow Toni B.
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Shirts are top quality and they have great communication and customer service. Must have for all. Cant wait every month to see what Im going to get.

Date of experience: July 1, 2018
Israel
1 review
1 helpful vote
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I ordered tights that i wanted, and just because of those tights i ordered a few more things.
After i paid, i receive an email a few days after that the tights i wanted are sold out. So i asked for a CODE that provides me for free shipping since i wanted to buy another pair of tights. The costumer service doesnt even read your email like they should. Denis, one of there support agents provided me with a code that didnt work, then provided me with a code of 30% ( which did not give me a 10 USD discount as the shipping cost)
And then suddenly there came a: i am sorrry there is no free shipping code. WTF

Date of experience: June 30, 2018
Nevada
1 review
0 helpful votes
Follow Ashley R.
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I had a 30% discount code and applied it to my order. I could not see the total amount until I had already entered my credit card and then I saw that they had not applied it. I emailed them immediately and explained what happened and they said there was nothing they could do and I could try to order more and use the discount code. I later found out this happened to a couple other friends so obviously this is an ongoing problem. Cute clothes but bad costumer service.

Date of experience: June 30, 2018
Florida
1 review
1 helpful vote
Follow Rachel A.
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I bought a dress from fashionnova.com. It came really fast and fantastic. The color and size are just like in the pictures. And the price also is relatively low. This site is not a scam. I love their website.

Date of experience: June 30, 2018
California
1 review
1 helpful vote
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Nice site!
June 30, 2018

Affordable, stylish clothes and has really many available choices. Sometimes too many that it gets tiresome to scroll through the products. The nice thing though is that they have my size.

Date of experience: June 30, 2018
Florida
1 review
1 helpful vote
Follow Lynda C.
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I received my items on time and customer service was excellent they called me when I placed my order and they answered my many questions.

Date of experience: June 29, 2018
New York
1 review
1 helpful vote
Follow Bonnie R.
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The clothing was very good prices are excellent. The variety is very good and they have new arrivals every week.

Date of experience: June 29, 2018
Texas
1 review
1 helpful vote
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Great quality
June 30, 2018

The dresses I ordered were of great quality and i really wanted to keep 1 of each color for myself, but I have a profit to make. Lol.

Date of experience: June 29, 2018
Arkansas
1 review
1 helpful vote
Follow Jean C.
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I wait everyday for their emails of new products and daily deals. They are always offering discounts and incentives to shop with them

Date of experience: June 29, 2018
Michigan
1 review
1 helpful vote
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Love this site!
June 30, 2018

Love everything i've every ordered, and super fast shipping! Prices are reasonable and the clothing is good quality.

Date of experience: June 29, 2018
Tennessee
1 review
1 helpful vote
Follow Carol W.
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I enjoyed the varieties of choices and I enjoyed shopping here. Positive experience and Great Customer Service, thanks a lot, going to buy again!

Date of experience: June 29, 2018
Ohio
1 review
1 helpful vote
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Cant say enough good things about my experiences with this company. I will definitely be ordering again and highly recommend this company.

Date of experience: June 29, 2018
Connecticut
1 review
1 helpful vote
Follow Lori F.
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Great quality
June 30, 2018

Everything I have purchased so far as been stylish and great quality. They are very helpful and guides me to the right sizes and styles for my lifestyle.

Date of experience: June 29, 2018
Minnesota
1 review
1 helpful vote
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My new favorite!
June 30, 2018

Fashionnova has become my go-to online fashion store. I am always excited to see what new items have arrived.

Date of experience: June 29, 2018
Texas
1 review
1 helpful vote
Follow Ruth T.
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I ordered my extremely cute shirt, than it was shipped. I received timely notifications and the item arrived promptly.

Date of experience: June 29, 2018
New York
1 review
1 helpful vote
Follow Andrea C.
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I was able to add some great items to my wardrobe that I know I'll keep for years to come. Also, wonderful and personalized customer service, makes you feel like you're always their top client!

Date of experience: June 29, 2018
California
1 review
1 helpful vote
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Offers a high quality mix of classic and unique clothing styles for the office or a night on the town along with the expert style advice on every item.

Date of experience: June 29, 2018
Washington
1 review
1 helpful vote
Follow Maria F.
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I am obsessed with their shoes! I received so many compliments. Shopping at fashionnova was easy. The team was responsive and sent me updates about my order, which I appreciate from online vendors.

Date of experience: June 29, 2018
Colorado
1 review
1 helpful vote
Follow Nicole L.
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I love everything I have purchased and especially love that FN is a large business offering superior customer service and personal involvement with every order! Thank you!

Date of experience: June 29, 2018
California
1 review
1 helpful vote
Follow Carolyn P.
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The shipping was super fast and i loved the extra touch of a personalized thank you, note! I will definitely be shopping with you in the future!

Date of experience: June 29, 2018