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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Shirts are top quality and they have great communication and customer service. Must have for all. Cant wait every month to see what Im going to get.
I ordered tights that i wanted, and just because of those tights i ordered a few more things.
After i paid, i receive an email a few days after that the tights i wanted are sold out. So i asked for a CODE that provides me for free shipping since i wanted to buy another pair of tights. The costumer service doesnt even read your email like they should. Denis, one of there support agents provided me with a code that didnt work, then provided me with a code of 30% ( which did not give me a 10 USD discount as the shipping cost)
And then suddenly there came a: i am sorrry there is no free shipping code. WTF
I had a 30% discount code and applied it to my order. I could not see the total amount until I had already entered my credit card and then I saw that they had not applied it. I emailed them immediately and explained what happened and they said there was nothing they could do and I could try to order more and use the discount code. I later found out this happened to a couple other friends so obviously this is an ongoing problem. Cute clothes but bad costumer service.
I bought a dress from fashionnova.com. It came really fast and fantastic. The color and size are just like in the pictures. And the price also is relatively low. This site is not a scam. I love their website.
Affordable, stylish clothes and has really many available choices. Sometimes too many that it gets tiresome to scroll through the products. The nice thing though is that they have my size.
I received my items on time and customer service was excellent they called me when I placed my order and they answered my many questions.
The clothing was very good prices are excellent. The variety is very good and they have new arrivals every week.
The dresses I ordered were of great quality and i really wanted to keep 1 of each color for myself, but I have a profit to make. Lol.
I wait everyday for their emails of new products and daily deals. They are always offering discounts and incentives to shop with them
Love everything i've every ordered, and super fast shipping! Prices are reasonable and the clothing is good quality.
I enjoyed the varieties of choices and I enjoyed shopping here. Positive experience and Great Customer Service, thanks a lot, going to buy again!
Cant say enough good things about my experiences with this company. I will definitely be ordering again and highly recommend this company.
Everything I have purchased so far as been stylish and great quality. They are very helpful and guides me to the right sizes and styles for my lifestyle.
Fashionnova has become my go-to online fashion store. I am always excited to see what new items have arrived.
I ordered my extremely cute shirt, than it was shipped. I received timely notifications and the item arrived promptly.
I was able to add some great items to my wardrobe that I know I'll keep for years to come. Also, wonderful and personalized customer service, makes you feel like you're always their top client!
I am obsessed with their shoes! I received so many compliments. Shopping at fashionnova was easy. The team was responsive and sent me updates about my order, which I appreciate from online vendors.
I love everything I have purchased and especially love that FN is a large business offering superior customer service and personal involvement with every order! Thank you!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

