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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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I ordered last month and I am very happy with the t-shirt and quality. Love the design which adds a special touch. Thanks FN!
Shirts design are good quality and the printed design are colorful. Like the option to change the type of shirts that they offer.
Ordered as a gift for my friend but we were so happy with the dress we decided to continue. Its so exciting to get his package every month.
DO IT! You won't be sorry, Good clothes, good price. Now I have to go to the different places to party.
Personal service and very nice to work with! So far great experience. Cant wait till the next order is delivered.
Being a new member, two months, I'm truly impressed with the quality. When the package arrives it exciting to see what is in the package.
I've been a long time customer and purchase clothing from FN more than I do in real life. It's easy to navigate, and they offer tons of clothing you can't really get anywhere. Customer service is excellent too, I've never had a problem. Every process on their site is pretty much no-hassle.
If you have a problem with something, they respond very quickly to messages and resolve your issue. There is a lot of clothes lovely that I can't find in my local store. This is the only fashion website that I trust!
The clothes are of excellent quality, and the service cannot be beaten, would and have recommended this site to my family and friends anytime. Thanks, FN!
Just starter getting my shirts and no problems. Looking forward to my next 4 coming! Great shirts and excellent customer service
Excellent fashion clothes! Love them all! Good quality and delivery consistent every month! I will buy again!
Just got my second shirt. The quality is great the price is right and everyone thinks they are very cool. Im very satisfied!
Great products always on time and great quality. I own 16 now so have enough but will be back. So far I love the concept!
Great quality, great design, and great fit. Size as it should be. Cant wait for the next one! Thanks fashionnova!
Always love the product of fashionnova and they are great quality too. Supper fast delivery. Good Job Fashionnova!
Was one of the earliest customers and Im still keep coming back. The best fashion clothes ever! Thank you FN!
I was given a dress subscription as a gift. Super... one of a kind gift. Dress quality is super and really fun to ware.
Shoes are excellent quality and from all over the world. Look forward to my new shoes each month. Thanks FN.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

