Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Got a shirt, My daughter says its the most comfortable flannel shes worn. Ordered more for gifts, which arrived promptly! Thanks!
I recommend this on line shop they have an excellent service, good quality and affordable prices.!
I highly recommend Fashionnova to any person who wishes to order superior fashion clothing! Thanks FN
My dress was very carefully packaged by hand and the box was addressed by hand. Detailed instructions for caring for my dress were included.
These are great looking, great feeling, great quality shirts. Well worth the investment and will absolutely purchase again.
Great clothing and free shipping are great. I recommend anyone to try these great products from fashionnova.
Excellent service, very nice quality product. My only issue is the pants run very big. I weigh 125 pounds and a small is too big.
Worst fashion company
Kidding me fabulous customer service - it's far from faboulous
FALSE MISLEADING DECEPTIVE ADVERTISING - entered code for campaign to receive item before 4th july. Did NOT HAPPEN. Missed dresses for my holiday. So annoyed and they're $#*!ing around asking me to call USPS myself, "there is nothing we can do" blah blah - are you effing kidding? You're a really BIG fashion company and there is nothing you can do to intercept the package?! Treating customers like idiot
I ordered a skirt for a festival. I ordered it on june 26, its now july 5 and i still havent received it. Very bad customer service too.
Paid $15 for 1 day shipping, it's 5 days later and I still haven't received it. I have tracked tue item and it is still across the country. The shipping is obviously a scam, I would recommend avoiding this site unless you enjoy paying for fast shipping and waiting for longer then a work week. Thanks for nothing Fazhion Nova.
Never shop here agai, I spent 327$ and they told my items are lost in transit and when I contacted the carrier they told me they have to hold because fashionnova told them dont ship it, iam still wait from BBB and bank account for the response
As a customer, I am fully satisfied with the quality and affordability of Fashionnova's products! A great place to shop!
There are so many cute and affordable things to choose from. This is my first time shopping on this online store, and I can't wait to receive my package.
I've never had a bad order come from fashionnova on any of my accounts and I believe its a really good website for finding really cute clothes that are a bit cheaper than in stores
They have earned my trust in these 1 year as I get exactly what I was promised to get, be it clothes. I have never been disappointed.
There are many nice and reasonably priced shoes and clothes here that I've tried and I've loved most of them! Can't wait to try more!
The site is also reliable and has never kept me waiting longer than they promised. I always get my order as well. Know your size and read descriptions of products to avoid any discrepancies because I know some people have problems with sizes. Overall, I haven't experienced a problem yet and I have confidence that I won't.
Fashionnova is a fantastic site. It has so many products and categories to choose from. The items are usually affordable and there are always sales.
Lots of affordable deals, & tons of cute/pretty stuff! It's very well worth it! I will definitely be a frequent customer :)
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

