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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Louisiana
1 review
1 helpful vote
Follow Lorene H.
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I was suspicious about the prices at first, but I'm definitely hooked now, and would recommend it to anyone. I mean anything you want you can find here.

Date of experience: July 5, 2018
California
1 review
1 helpful vote
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Five stars
July 5, 2018

Products have been always perfect and good quality. I especially love the dress, shoes and shirts they are all beautiful!

Date of experience: July 5, 2018
New York
1 review
1 helpful vote
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The 1st time I shopped it took a very very long time to receive my items, I let them know and the 2nd time it came very fast. I am so happy that they listen and helped

Date of experience: July 5, 2018
Ohio
1 review
1 helpful vote
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My #1 website!
July 5, 2018

Love this website! They have the cutest and trendiest clothes at the best prices! The dresses especially! This is my go-to store for any occasion! Definitely recommend! :)

Date of experience: July 5, 2018
Texas
1 review
1 helpful vote
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My kinda thing
July 5, 2018

Honestly, even though there are some products that arent really like the pictures, the site is pretty reliable and cheap. My kinda thing

Date of experience: July 5, 2018
New Hampshire
1 review
1 helpful vote
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Good job FN
July 5, 2018

Pretty good website and easy to navigate. Cute stuff, but I wish there were more reviews for stuff. Good job FN

Date of experience: July 5, 2018
Ireland
1 review
1 helpful vote
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Rubbish!
July 5, 2018

I bought a dress for them which took over 3 weeks to get to me. (where I missed the event I bought it for) when it finally arrived this morning, I noticed half the buttons were undone when I unfolded the dress to try it on one of them Just fell off! I also noticed at the bottomthere are loads of threads hanging off that were not finished. Poor workmanship is not something I expected form such a hyped up business. The sizing was a different issue altogether. I am a UK 12/14 with this having such great reviews and saying it have great stretch I had no doubt that it would fit-boy was I wrong! After 20. Mins squeezing into the dress, with help with the buttons there was still some that would not do up. To say I'm Disappointed in fashion nova would be an understatement. I'll. Never buy from them again.

Date of experience: July 5, 2018
Florida
1 review
0 helpful votes
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Ordered a package on July 1st prior to 1p.m. Package was supposed to arrive on July 3rd. I payed extra to receive my package to match my bathing suits for my cruise. My package is still sitting at Fashion Nova and I have to now spend more unexpected money to complete my look. I looked forward to ordering more clothes next week, I'm now very skeptical. I want a refund since my order is still at headquarters and I'm now on my trip without my pieces. Smdh

Date of experience: July 4, 2018
California
1 review
0 helpful votes
Follow Vera B.
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I honestly thought that fashionnova was a bit dodgy but after buying a few items, I have fell head over heels with this website. Thanks FN

Date of experience: July 4, 2018
Nebraska
1 review
0 helpful votes
Follow Bernadette C.
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I couldn't be happier! I was suspicious about the prices at first, but I'm definitely hooked now, and would recommend it to anyone. I mean anything you want you can find here, what's there not to like?

Date of experience: July 4, 2018
Colorado
1 review
0 helpful votes
Follow Sheryl T.
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Very good shipping, never had any problems :) Products are always awesome! I can't wait to purchase from fashionnova again!

Date of experience: July 4, 2018
Washington
1 review
0 helpful votes
Follow Nora F.
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Can take a little bit of time to arrive, but the clothes are so cheap and of good quality. I've already ordered more than four times there, and I'll keep ordering on this website.

Date of experience: July 4, 2018
New York
1 review
0 helpful votes
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Fashionnova Review
July 4, 2018

The things I've bought so far from the website have arrived safely and were very well wrapped. Definitely going to buy again from them.

Date of experience: July 4, 2018
Ohio
1 review
0 helpful votes
Follow Loretta R.
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I always recommend Fashionnova to my friends and family. I love all everything about it from their clothes to their accessories to their amazing customer service.

Date of experience: July 4, 2018
New York
1 review
0 helpful votes
Follow Ella M.
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Good value!
July 4, 2018

You can get really good deals and the jackets are always so good from this website. The earrings are cute too! Sizing is always a concern with online shopping so obviously read reviews well, they can tell you whether to size up or down

Date of experience: July 4, 2018
California
1 review
0 helpful votes
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Good products
July 4, 2018

Good products, only have bought t-shirt but i am happy with the products and they are authentic. Great job Fashionnova!

Date of experience: July 4, 2018
Texas
1 review
0 helpful votes
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They have the most popular fashion clothes and I love their rewards system. Also the shipping is relatively fast considering the products come from far away. Gotta love them :)

Date of experience: July 4, 2018
California
1 review
0 helpful votes
Follow Edna Y.
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I love it
July 4, 2018

It was very easy to purchase and edit my shopping bag I also enjoy that so often there are sales and coupon codes that allow to people like me that doesnt have much money be able to purchase quality products to very low prices. I just places my first order, as soon as I get it I will review them as well. So far it had been really good.

Date of experience: July 3, 2018
Missouri
1 review
0 helpful votes
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Love this company
July 4, 2018

Love this company. I had my reservations about shopping online but since my first buy I could tell this is a very serious and devoted company and so I advise all my friends to buy here too and will keep on buying here! Cheers to all of those who work to make this company as great as it is!

Date of experience: July 3, 2018
Washington
1 review
1 helpful vote
Follow Vanessa F.
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I really had no problem, the customer service is correct and I every time can't wait to get money to order again haha! Honestly this is my favorite place to shop, Thank you!

Date of experience: July 3, 2018