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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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My order was promptly delivered & even received a day earlier than expected! The fashionnova clothes is beautiful!
So loving and kind and the dress I bought couldn't have been more perfect unless it was made for me! Can't wait for another special occasion so I can order again!
Arrived very quickly! Live all the modest clothing options! Quality products with fast delivery. Good job fashionnova!
Excellent customer service satisfaction and product management. Delivery presentation is superb. I would recommend this company to anyone.
Wonderful products, open communication, and fast shipping! I have bought a new dress, three gently used dresses, and six ties. Beautiful items and we love helping one another.
Love your clothes and your prices. Quality at an excellent price. Beautiful packaging also! Thanks fashionnova!
Loved the dress and top, but it took several weeks before I received it. So if you need something last minute I would suggest going elsewhere.
I follow this site on Instagram and love all the new styles that are posted regularly, even the neck ties for the gents! Keep up the great work. I'll be buying again soon.
This site has beautiful clothing and I like that they carry plus sizes too. I purchased a dress for a special event coming up next weekend and I am happy with the quality, fit, and price I paid.
The shipping is always magnificent. The customer service is fantastic! The merchandise is affordable and versatile. Definitely Im a repeat customer and would highly recommend
I absolutely love everything Ive ever purchased! My last purchase was so gorgeous that I went back and ordered others in different colors.
Even though I had to return my order, the customer service was the best I've seen in a very long time. Excellent experience.
The only reason I didn't give it 5 stars is if the size is wrong, the cost of shipping it back for a replacement is more than the cost of the item.
Great products, some difficult to find items too. Wonderful service. Outstanding shirt. Fit and comfort are great
Extremely well made and durable clothing. I expect my jackets will last a lifetime. Amazing, I will wear this thing out and order another
Very well made, great design, great fit, cool lightweight linen, just what I wanted for the dressed up occasion, casual if you want. Bought another one!
They have a call number that they never answer. Secondly their email replies are on go slow. Thirdly they cancel orders stupidly.
The shirt I ordered came very nicely wrapped and is very comfortable to wear. This is the shirt I have always been looking for.
Fashionnova is one of the best on line shopping experiences I've had. The products, shirts, hats, vest, everything is top notch. Plus world wide free shipping.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

