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business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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New York
1 review
1 helpful vote
Follow Alyse J.
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Very efficient and good prices. They are very informative with all the products and treat really good loyal costumers. My favorite shop to buy fashion clothes!

Date of experience: July 28, 2018
South Carolina
1 review
1 helpful vote
Follow Tammera I.
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I absolutely adore Fashion Nova, their fashion is absolutely amazing and I buy most of my clothes from their site! You can't buy any of these products in stores near me so this is super exciting!

Date of experience: July 28, 2018
California
1 review
1 helpful vote
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It's a great place to find cute things that you would have to search on browser for and pay a much higher price. Great Job!

Date of experience: July 28, 2018
North Carolina
1 review
1 helpful vote
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Great company
July 28, 2018

Great company. The shipping doesn't take very long. I've always purchased items that come in good quality. Thanks FN!

Date of experience: July 28, 2018
Oregon
1 review
1 helpful vote
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This is my first experience with this fashionnova company and I found it to very good, I will be ordering from them again!

Date of experience: July 28, 2018
California
1 review
1 helpful vote
Follow Lucilla R.
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I find the items always good for their price and never had any problems. Also always find what I'm searching for.

Date of experience: July 27, 2018
Wisconsin
1 review
1 helpful vote
Follow Dayle E.
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Informed me when item was sold out and refunded within a day or so. I was also updated about the delivery and they are really efficient. Would definitely purchase more from here again! Thank you FN!

Date of experience: July 27, 2018
Ohio
1 review
1 helpful vote
Follow Starr W.
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Great service and items came faster than expected. A wide range of products not available in my country.

Date of experience: July 27, 2018
New York
1 review
1 helpful vote
Follow Gwyn E.
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The clothed were in great shape! It was very easy placing an order. Excited to receive my product from this website..

Date of experience: July 27, 2018
Pennsylvania
1 review
1 helpful vote
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My favorite
July 28, 2018

Always good quality, good shipping, absolutely love this website! The products are amazing! I cant wait to receive them!

Date of experience: July 27, 2018
Florida
1 review
2 helpful votes
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SCAM
July 27, 2018

Bought some clothes, never arrived. Contacted them and they said that a technical error had occurred and because of that my order wasn't going to ship. Then they said I was going to get a refund. 5 months has passed and nothing has showed up in my bank account. I've emailed them about this matter and they always ignore me. SO people please don't fall for this scam, sadly I'm not the only one they have done this to.

Date of experience: July 27, 2018
Illinois
1 review
1 helpful vote
Follow Breanna E.
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Recently ordered a dress for a wedding with 2 day shipping. Going on day for still no dress. This is the second time they have taken forever to send my order. Not to mention having the wrong size sent to me on one order. Extremely disappointed and fed up with customer service.

Date of experience: July 27, 2018
Wisconsin
1 review
1 helpful vote
Follow Suzanna A.
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Always ships on time and is affordable with lots of selections of products. They have good products. Brands and detailed pictures of the products.

Date of experience: July 27, 2018
Texas
1 review
1 helpful vote
Follow Cecil K.
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Excellent product variety, love the beauty department, although, would love to have more winter clothes options

Date of experience: July 27, 2018
Ohio
1 review
1 helpful vote
Follow Leandra W.
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Always recommend!
July 27, 2018

Been buying from fashionnova since 2017 and I've never had any reason to complain. They are always eager to help should you run into any issues and will deliver quality products to your home!

Date of experience: July 27, 2018
Canada
1 review
2 helpful votes
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Horrible experience
July 27, 2018

Ordered a few items which took way longer than 3-4 business days to arrive (precisely 3 weeks) After finally receiving the products I was nothing but disappointed because it was not the right size and some of the items looked nothing compared to what they did online so I basically ordered garbage and wasted my money on thing I never wore. Contacted them and they didnt bother to respond nor solve the problem. Never ordering from here again the hype is for no reason

Date of experience: July 27, 2018
California
1 review
1 helpful vote
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I love Fashionnova!
July 27, 2018

I love Fashionnova! I just love it! There are always so many lovely options to choose from. I am on the petite side and constantly have trouble finding items that fit me where I live. Fashionnova! Saved me!

Date of experience: July 26, 2018
Virginia
1 review
1 helpful vote
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Great
July 27, 2018

It's great that fashionnova offers many kinds of products to customer. However, the loading time is a little bit slow. Thanks!

Date of experience: July 26, 2018
Washington
1 review
1 helpful vote
Follow Lavenia M.
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Never gotten a bad product from this site. Shipping is always relatively fast considering where the stuff is coming from.

Date of experience: July 26, 2018
North Carolina
1 review
1 helpful vote
Follow Madelene B.
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Everything is always super legit! As long as you know your sizes all orders are accurate to boot! Thanks!

Date of experience: July 26, 2018