Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fashionnova is my go to online shopping site for cute style clothing. This is the only site that I trust to buy products from overseas since it is the most established I've seen compared to other sites.
Fashionnova is a dependable site to order from with reasonable prices. Everything is cute and 10/10 would recommend to anyone!
Been nearly 1.5 months for one pair of jeans, still haven't received it and support keeps giving me a tracking code I already have.
This is just a little informational for those of you who try to write an either informative review of their clothing on their website or a not so glowing review on their products on their website. I recently wrote a great and detailed review on an item I had ordered, received and tried on. My review didn't make the cut I'm assuming because I was letting people know that walking in the outfit was a little risky and to just be mindful of this when purchasing. I guess they deemed my review as possibly cutting down on sales of the outfit as opposed to saving them from a lawsuit when someone wearing this particular outfit (Kendall White Ruched Jumpsuit) trips, falls and breaks their neck and wins the lawsuit because FN did not put a disclaimer on this outfit and they were the proximate cause of the accident. Not to mention the outfit is completely sold out in every size thus increasing the odds someone will get severely hurt. I'm being completely serious and not even exaggerating! You literally cannot walk in this outfit. It's stunning but dangerous. I ended up having to cut and hem the pant legs. So with that being said, because this is how FN treats reviews if they aren't 100% GLOWING I am done doing business with them. I do however want to inform some of you, so you do not get hurt unlike the company who doesn't care if you're completely informed. One way or another you'll get the review I wrote. I purchase from them often, however they have a lot of customers so I guess that gives them the right to be cocky and treat people horribly and the could care less if you are dissatisfied. Good luck!
So, naturally I found this site by way of how popular they were with A-list celebrities. I ordered a cute lemon dress that later was extremely short. I wrote about it on their site, and noticed it was taken down - the more ironic thing is that I also noticed a lot of the pieces that had reviews were rated 5 stars. This is misleading to customers.
Additionally, they do not give you a refund but store credit - this does not include the shipping and handling that it costs for you to send items back and the shipping you had to pay for initially.
I did order another piece so I'm going to see how that goes - just beware of what you are buying. Not really a great store.
No scamming, business. Has many sales and members get perks and coupons to use, so it negates the import costs. Shipping time is longer than usual but not unbearably long.
Ordered two pairs of jeans. They sent me the wrong style and size! I sent themback they lost my return and would not send me a credit until i provided proof that i returned the item. I had already provided tracking information. What better proof is there? Took 3 months to see the credit finally when i went back to the post office and took a photo if the paper receipt. The customer service team was so unhelpful, did not reply, just kept asking for proof when they were the ones who made the mistake. The credit did not cover my shipping so i had to pay shipping twice for their mistake! Ordered my correct pair over 3 weeks ago now and still have not received them. Emailed customer service asking whats going on as the tracking says they have been in the same place for weeks now, the response i got was a copy and paste of the tracking details? I'm not an idiot i know how to track my order i was clearly looking for some more information. Do you job and follow up. Customer service team needs some serious customer service training. Extremely dis satisfied!
I wanted to try different styles from the ones I usually find in the US. I ran into this site while browsing and I love it!
Nice service, nice different items not only from many other countries... There are so many pretty things that i lose my mind every time im in here. Just Wonderful Shop. Thank u guys.
That's the great online shop... I've searched for the one to get trending clothes and have found this one and i'm in love with it :)
I love their stuff, especially the Lifestyle products. The shipping to Europe takes between 1 and 3 weeks, but its worth the wait.
Very simplified and user friendly interface for online shopping... and very cheap price
I would recommend these website to all my friend who like online shopping with simplified shipping just for 7 days.
I'm happy with fashionnova, it never disappointed me, not even once, my goods arrive within 2 weeks but it's ok, it's worth the wait.
The webstore is very organized, the products are great and the costumer support really helps you. Fashionnova is Perfect!
It took me to the website, and everything is where it needs to be. It has sizing guides, return policies, etc.
Found exactly what I was looking for back to school at a great price specially since I am a college student on a budget! Can't wait for my order to get here!
Very Easy and Qualified to Use. L found the products as i wanted. They are cheaper and so qualified.The price of shipping is really good.
The selection range of items is unbeatable by any physical store; I would recommend you to carefully read reviews before purchasing any item.
Never had an issue with service or shipping, and I love the daily free gifts they have! I order often from them and always love my purchases. Definitely recommend! Thanks again FN :)
This shopping site has a some great products for reasonable prices. It always has great deals and high quality items. I absolutely love Fashionnova because it never disappoints and is really easy to use.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

