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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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California
1 review
1 helpful vote
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Love Fashionnova
July 31, 2018

Fashionnova is my go to online shopping site for cute style clothing. This is the only site that I trust to buy products from overseas since it is the most established I've seen compared to other sites.

Date of experience: July 31, 2018
Texas
1 review
2 helpful votes
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Amazing!
July 31, 2018

Fashionnova is a dependable site to order from with reasonable prices. Everything is cute and 10/10 would recommend to anyone!

Date of experience: July 31, 2018
NL
1 review
1 helpful vote
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Been nearly 1.5 months for one pair of jeans, still haven't received it and support keeps giving me a tracking code I already have.

Date of experience: July 31, 2018
Connecticut
1 review
2 helpful votes
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This is just a little informational for those of you who try to write an either informative review of their clothing on their website or a not so glowing review on their products on their website. I recently wrote a great and detailed review on an item I had ordered, received and tried on. My review didn't make the cut I'm assuming because I was letting people know that walking in the outfit was a little risky and to just be mindful of this when purchasing. I guess they deemed my review as possibly cutting down on sales of the outfit as opposed to saving them from a lawsuit when someone wearing this particular outfit (Kendall White Ruched Jumpsuit) trips, falls and breaks their neck and wins the lawsuit because FN did not put a disclaimer on this outfit and they were the proximate cause of the accident. Not to mention the outfit is completely sold out in every size thus increasing the odds someone will get severely hurt. I'm being completely serious and not even exaggerating! You literally cannot walk in this outfit. It's stunning but dangerous. I ended up having to cut and hem the pant legs. So with that being said, because this is how FN treats reviews if they aren't 100% GLOWING I am done doing business with them. I do however want to inform some of you, so you do not get hurt unlike the company who doesn't care if you're completely informed. One way or another you'll get the review I wrote. I purchase from them often, however they have a lot of customers so I guess that gives them the right to be cocky and treat people horribly and the could care less if you are dissatisfied. Good luck!

Date of experience: July 30, 2018
Ohio
1 review
2 helpful votes
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So, naturally I found this site by way of how popular they were with A-list celebrities. I ordered a cute lemon dress that later was extremely short. I wrote about it on their site, and noticed it was taken down - the more ironic thing is that I also noticed a lot of the pieces that had reviews were rated 5 stars. This is misleading to customers.
Additionally, they do not give you a refund but store credit - this does not include the shipping and handling that it costs for you to send items back and the shipping you had to pay for initially.
I did order another piece so I'm going to see how that goes - just beware of what you are buying. Not really a great store.

Date of experience: July 30, 2018
California
1 review
0 helpful votes
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No scamming, business. Has many sales and members get perks and coupons to use, so it negates the import costs. Shipping time is longer than usual but not unbearably long.

Date of experience: July 30, 2018
Australia
1 review
1 helpful vote
Follow Layla l.
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Ordered two pairs of jeans. They sent me the wrong style and size! I sent themback they lost my return and would not send me a credit until i provided proof that i returned the item. I had already provided tracking information. What better proof is there? Took 3 months to see the credit finally when i went back to the post office and took a photo if the paper receipt. The customer service team was so unhelpful, did not reply, just kept asking for proof when they were the ones who made the mistake. The credit did not cover my shipping so i had to pay shipping twice for their mistake! Ordered my correct pair over 3 weeks ago now and still have not received them. Emailed customer service asking whats going on as the tracking says they have been in the same place for weeks now, the response i got was a copy and paste of the tracking details? I'm not an idiot i know how to track my order i was clearly looking for some more information. Do you job and follow up. Customer service team needs some serious customer service training. Extremely dis satisfied!

Date of experience: July 29, 2018
Nebraska
1 review
1 helpful vote
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I wanted to try different styles from the ones I usually find in the US. I ran into this site while browsing and I love it!

Date of experience: July 29, 2018
New York
1 review
1 helpful vote
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Just Wonderful Shop
July 29, 2018

Nice service, nice different items not only from many other countries... There are so many pretty things that i lose my mind every time im in here. Just Wonderful Shop. Thank u guys.

Date of experience: July 29, 2018
Texas
1 review
1 helpful vote
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Just Great :)
July 29, 2018

That's the great online shop... I've searched for the one to get trending clothes and have found this one and i'm in love with it :)

Date of experience: July 29, 2018
Ohio
1 review
1 helpful vote
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I love their stuff, especially the Lifestyle products. The shipping to Europe takes between 1 and 3 weeks, but its worth the wait.

Date of experience: July 29, 2018
Maryland
1 review
1 helpful vote
Follow Merri G.
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Very simplified and user friendly interface for online shopping... and very cheap price
I would recommend these website to all my friend who like online shopping with simplified shipping just for 7 days.

Date of experience: July 29, 2018
Rhode Island
1 review
1 helpful vote
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I'm happy with fashionnova, it never disappointed me, not even once, my goods arrive within 2 weeks but it's ok, it's worth the wait.

Date of experience: July 29, 2018
Rhode Island
1 review
1 helpful vote
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Perfect
July 29, 2018

The webstore is very organized, the products are great and the costumer support really helps you. Fashionnova is Perfect!

Date of experience: July 29, 2018
New York
1 review
0 helpful votes
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It took me to the website, and everything is where it needs to be. It has sizing guides, return policies, etc.

Date of experience: July 29, 2018
North Carolina
1 review
1 helpful vote
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Found exactly what I was looking for back to school at a great price specially since I am a college student on a budget! Can't wait for my order to get here!

Date of experience: July 29, 2018
New York
1 review
1 helpful vote
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Very Easy and Qualified to Use. L found the products as i wanted. They are cheaper and so qualified.The price of shipping is really good.

Date of experience: July 29, 2018
Georgia
1 review
1 helpful vote
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Treasure hunt
July 28, 2018

The selection range of items is unbeatable by any physical store; I would recommend you to carefully read reviews before purchasing any item.

Date of experience: July 28, 2018
Ohio
1 review
1 helpful vote
Follow Lakeshia C.
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Never had an issue with service or shipping, and I love the daily free gifts they have! I order often from them and always love my purchases. Definitely recommend! Thanks again FN :)

Date of experience: July 28, 2018
Tennessee
1 review
1 helpful vote
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Great Site!
July 28, 2018

This shopping site has a some great products for reasonable prices. It always has great deals and high quality items. I absolutely love Fashionnova because it never disappoints and is really easy to use.

Date of experience: July 28, 2018