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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Minnesota
1 review
4 helpful votes
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Shopped online and spent about $80 in clothes plus shipping&handling. Never received items and after much back and forth pretty much just decided to take the hit and never bother with this company ever again.

Date of experience: August 11, 2018
New Jersey
1 review
1 helpful vote
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They are always offering discounts and incentives to shop with them. Although I can not order each day I wait and gather everything into one large order.

Date of experience: August 11, 2018
Canada
4 reviews
12 helpful votes
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I'm going through the exact same thing! Returned 2 items because they were sized wrong! So many emails back and forth and still no refund! Just wow.

Date of experience: August 10, 2018
California
4 reviews
5 helpful votes
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Worst experience
August 11, 2018

Worst customer service ever, had a returned that was received by them on July 20th and as of today August 9th I still have not gotten my store credit because you can't get your money back. After helping them do their job to try and locate the order numerous emails back and forth with my tracking number, my order number, what did I return on and on, then was told a week ago they would send me mu credit and as of today I still haven't gotten it. Don't waste your time or money on their wear once and toss clothes because they can't hold up i going through a washer and dryer. They can't find my return but always online being a groupie to celebrities.

Date of experience: August 10, 2018
New York
1 review
1 helpful vote
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Very easy to use
August 11, 2018

I enjoyed the varieties of choices and I enjoyed shopping here. First time shopper, user friendly page. Very easy to use.

Date of experience: August 10, 2018
Florida
1 review
1 helpful vote
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Going to buy again!
August 11, 2018

Positive experience and Great Customer Service, thanks a lot, going to buy again! Thank you Fashionnova!

Date of experience: August 10, 2018
California
2 reviews
2 helpful votes
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Do Not Buy Online
August 10, 2018

The website is very misleading. They will not post your review on an item unless its 4+ stars. They also have the worst return policy. There is no notification that an item you're buying is final sale. They have some horrible policy where you need to know if an item price ends with a. 97, or some nonsense, then it's final sale. After several failed attempts to exchange or receive store credit I've decided to never shop with them online ever again.

Date of experience: August 10, 2018
Puerto Rico
1 review
1 helpful vote
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Another fantastic purchase from a very satisfied lifelong customer! Can't beat the service and personal touches from this lovely online fashion site.

Date of experience: August 10, 2018
Minnesota
1 review
1 helpful vote
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Great job!
August 10, 2018

My recent purchase was a beautiful chiffon floor length full skirt. It was all the glorious colors of the rainbow. Great job!

Date of experience: August 10, 2018
Texas
1 review
1 helpful vote
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Great customer service
August 10, 2018

Great customer service, quality products and great price. Shipping was also on time. The dresses are beautifully made with very good quality fabric.

Date of experience: August 10, 2018
Australia
1 review
2 helpful votes
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FASHION NOVA IS A SCAM
August 10, 2018

I ordered over $100 worth of clothes only for it to never show up after over month! I then messaged them and they informed me they couldn't help me get in touch with courier and refuse to refund me and now they aren't even responding to my emails. So no items received and no refund received, they took my money and never delivered the items! FASHION NOVA IS A SCAM!

Date of experience: August 9, 2018
Colorado
1 review
2 helpful votes
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Hot Mess
August 10, 2018

I ordered 3 pairs of pants and a pair of sandals eight weeks ago. I received my package three days late (their two day shipping is a joke) without the pair of sandals. I have sent over ten emails trying to get my $15 in store credit (no refunds) to no avail. I wish I could give Fashion Nova zero stars.

Date of experience: August 9, 2018
California
1 review
1 helpful vote
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I ordered a dress for my upcoming trip to vegas, the quality is horrible. T liner is sewn in crooked. The whole dress is sideways. The return process says to mail to some unknown address and include the paperwork in the original package. THERE IS NO PAPERWORK they say you get store credit but since I am having password issues and they have no support I will not be able to access the credit. If I could give no stars I would.

Date of experience: August 9, 2018
New York
1 review
1 helpful vote
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I returned 123.17 worth of clothes and even though it was received by the company, I still have not gotten my store credit. Each time I email them I keep getting a generic response. I want my money! This is the first time I am having this problem with them. This is so frustrating.

Date of experience: August 9, 2018
Canada
1 review
3 helpful votes
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I have purchased clothes 2 months ago from Fashion Nova I returned a few articles, following the return procedure. The shipment has been delivered but I never got an answer from the company. I have tried to contact them numerous times via email but all I get are automated responses saying I will get an e-gift Card in the next 5 to 7 business days. It has now been 2 months. They have a phone number but have an automated response as well. It seems like buying from them means taking a risk, you don't know what you'll get. I personally will never buy from them again and really do not recommend this company who basically steals your money.

Date of experience: August 9, 2018
Florida
1 review
1 helpful vote
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We absolutely love Fashionnova. We order products here all the time. Efficient, convenient and consistent. Excellent online company

Date of experience: August 9, 2018
Arkansas
1 review
1 helpful vote
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Satisfied
August 9, 2018

I've bought from this website many times and the products are always in great condition, but the shipping takes a while for me. Overall, I'm satisfied with this website

Date of experience: August 9, 2018
Arizona
1 review
1 helpful vote
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They are always on top of things and respond quickly to your emails when you have a question and concern. I been shopping on this site for awhile. I recently got back on it to buy affordable clothes.

Date of experience: August 9, 2018
Washington
1 review
1 helpful vote
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Great Service
August 9, 2018

Large range of products, good prices when on sale (they're usually always having sales), and really happy so far. I highly recommend. :)

Date of experience: August 9, 2018
New York
1 review
2 helpful votes
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Bad service
August 9, 2018

I paid for the 2-days shipping and my items came 5days later. That already threw me off, but also, when the items got here, one of them wasn't even a Fashion Nova product and looked like it has been worn before. And my package didnt even come with a return paper. So there's no way to return it. Pretty disappointed. Probably last time shopping with Fashion Nova

Date of experience: August 9, 2018