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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Shopped online and spent about $80 in clothes plus shipping&handling. Never received items and after much back and forth pretty much just decided to take the hit and never bother with this company ever again.
I'm going through the exact same thing! Returned 2 items because they were sized wrong! So many emails back and forth and still no refund! Just wow.
Worst customer service ever, had a returned that was received by them on July 20th and as of today August 9th I still have not gotten my store credit because you can't get your money back. After helping them do their job to try and locate the order numerous emails back and forth with my tracking number, my order number, what did I return on and on, then was told a week ago they would send me mu credit and as of today I still haven't gotten it. Don't waste your time or money on their wear once and toss clothes because they can't hold up i going through a washer and dryer. They can't find my return but always online being a groupie to celebrities.
I enjoyed the varieties of choices and I enjoyed shopping here. First time shopper, user friendly page. Very easy to use.
Positive experience and Great Customer Service, thanks a lot, going to buy again! Thank you Fashionnova!
The website is very misleading. They will not post your review on an item unless its 4+ stars. They also have the worst return policy. There is no notification that an item you're buying is final sale. They have some horrible policy where you need to know if an item price ends with a. 97, or some nonsense, then it's final sale. After several failed attempts to exchange or receive store credit I've decided to never shop with them online ever again.
Another fantastic purchase from a very satisfied lifelong customer! Can't beat the service and personal touches from this lovely online fashion site.
My recent purchase was a beautiful chiffon floor length full skirt. It was all the glorious colors of the rainbow. Great job!
Great customer service, quality products and great price. Shipping was also on time. The dresses are beautifully made with very good quality fabric.
I ordered over $100 worth of clothes only for it to never show up after over month! I then messaged them and they informed me they couldn't help me get in touch with courier and refuse to refund me and now they aren't even responding to my emails. So no items received and no refund received, they took my money and never delivered the items! FASHION NOVA IS A SCAM!
I ordered 3 pairs of pants and a pair of sandals eight weeks ago. I received my package three days late (their two day shipping is a joke) without the pair of sandals. I have sent over ten emails trying to get my $15 in store credit (no refunds) to no avail. I wish I could give Fashion Nova zero stars.
I ordered a dress for my upcoming trip to vegas, the quality is horrible. T liner is sewn in crooked. The whole dress is sideways. The return process says to mail to some unknown address and include the paperwork in the original package. THERE IS NO PAPERWORK they say you get store credit but since I am having password issues and they have no support I will not be able to access the credit. If I could give no stars I would.
I returned 123.17 worth of clothes and even though it was received by the company, I still have not gotten my store credit. Each time I email them I keep getting a generic response. I want my money! This is the first time I am having this problem with them. This is so frustrating.
I have purchased clothes 2 months ago from Fashion Nova I returned a few articles, following the return procedure. The shipment has been delivered but I never got an answer from the company. I have tried to contact them numerous times via email but all I get are automated responses saying I will get an e-gift Card in the next 5 to 7 business days. It has now been 2 months. They have a phone number but have an automated response as well. It seems like buying from them means taking a risk, you don't know what you'll get. I personally will never buy from them again and really do not recommend this company who basically steals your money.
We absolutely love Fashionnova. We order products here all the time. Efficient, convenient and consistent. Excellent online company
I've bought from this website many times and the products are always in great condition, but the shipping takes a while for me. Overall, I'm satisfied with this website
They are always on top of things and respond quickly to your emails when you have a question and concern. I been shopping on this site for awhile. I recently got back on it to buy affordable clothes.
Large range of products, good prices when on sale (they're usually always having sales), and really happy so far. I highly recommend. :)
I paid for the 2-days shipping and my items came 5days later. That already threw me off, but also, when the items got here, one of them wasn't even a Fashion Nova product and looked like it has been worn before. And my package didnt even come with a return paper. So there's no way to return it. Pretty disappointed. Probably last time shopping with Fashion Nova
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

