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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Great product great price. My daughters prom shoes came on time. Great service and the products is beautiful and great quality
The customer service was wonderful. My dress was on back order for 2 months and they kept me in the loop the entire time. It came and it was beautiful and the measurements were spot on.
My dress looked exactly like the picture. As sizes can vary, especially when determining S, M, or L, I highly recommend using the sizing chart available on the web site.
Great range at great prices. Easy ordering and my dress arrived so quickly. It is gorgeous. Thank you
Gorgeous dress, shipped and received in a timely manner. Terrific company! Great job Fashionnova.com!
Luckily I am still able to get in and out of it with no problem but a tad annoying. Everything else though was great! Will definitely use this site again.
This is the second time I am buying from FN and I must say their customer service is great, also quality of the dresses are excellent.
I bought from this website for a first time and I am very pleased with the quality of the items I purchased and will definitely order from them again.
NOT A GOOD COMPANY PLEASE RUN
ITS FUNNY HOW IM A 1ST TIME CUSTOMER AND YOU GUYS DONT STAND BEHIND YOUR COMPANY. I ORDERED A DRESS FOR MY BABY SHOWER WHICH STATES DELIVERED BUT NEVER CAME. I CONTACTED THE POSTAL SERVICE AS STATED AND MADE A CLAIM AND YOU GUYS ARE STILL SAYING... ONCE IT STATES DELIVERED ITS NOTHING YALL CAN DO. WHAT TYPE OF COMPANY SAYS THAT? BUT ON YOUR WEBSITE THIS IS WHAT YALL ARE SAYING AND I QUOTE "We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please contact our Customer Care Team within two days of receipt and let us know. We will work with you to correct the order as quickly as possible so that you can show off your #NovaStyle!
If you need to change an order, or want to place an order on hold the staff is very accommodating and will work with you.
I order here a lot, The clothes are wonderful, always in style, Prices are great, Items come very fast, and are always wonderfully packaged.
I always order wholesale from this site the dresses are of good quality and very good price. Will continue my orders from them,
Their deals are amazing and there is great customer service. My order usually ships the same day. Hottest styles and trendy fashions
I really appreciate receiving my merchandise in a timely manner and in tip top shape. I recommend fashionnova to anyone who wants organized, curious, and beautiful quality in their accessories and clothing!
They are great with following up on any questions you have as well. I enjoy doing business with FN and look forward to a long term business relationship.
Fashinonnova carries nice quality trendy apparel you can't find anywhere else. All the items I've purchased from them came well packaged and the materials are of good quality.
Almost all of the products I've ordered have been good quality and exactly described and pictured on their site. Even when I have had to return something, it was hassle free and they were quick to respond.
Fashionnova is one of my favorite vendors. I have ordered a couple of times from them already and I will continue to do so. They do have a smaller selection than some other online store.
I hope to continue to deal with this company again and again. Keep up the great work Fashionnova.com. Thanx!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

