Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow Eugena F.
Unfollow Eugena F.
Share Review
Report Review

Great product great price. My daughters prom shoes came on time. Great service and the products is beautiful and great quality

Date of experience: August 13, 2018
New York
1 review
1 helpful vote
Follow Roma M.
Unfollow Roma M.
Share Review
Report Review

The customer service was wonderful. My dress was on back order for 2 months and they kept me in the loop the entire time. It came and it was beautiful and the measurements were spot on.

Date of experience: August 12, 2018
Oregon
1 review
1 helpful vote
Follow Micheline R.
Unfollow Micheline R.
Share Review
Report Review

I highly recommend
August 13, 2018

My dress looked exactly like the picture. As sizes can vary, especially when determining S, M, or L, I highly recommend using the sizing chart available on the web site.

Date of experience: August 12, 2018
California
1 review
1 helpful vote
Follow Alexa L.
Unfollow Alexa L.
Share Review
Report Review

Great range at great prices. Easy ordering and my dress arrived so quickly. It is gorgeous. Thank you

Date of experience: August 12, 2018
Iowa
1 review
1 helpful vote
Follow Kali T.
Unfollow Kali T.
Share Review
Report Review

Gorgeous dress
August 13, 2018

Gorgeous dress, shipped and received in a timely manner. Terrific company! Great job Fashionnova.com!

Date of experience: August 12, 2018
Florida
1 review
1 helpful vote
Follow Beverlee O.
Unfollow Beverlee O.
Share Review
Report Review

Luckily I am still able to get in and out of it with no problem but a tad annoying. Everything else though was great! Will definitely use this site again.

Date of experience: August 12, 2018
Washington
1 review
1 helpful vote
Follow Tambra W.
Unfollow Tambra W.
Share Review
Report Review

This is the second time I am buying from FN and I must say their customer service is great, also quality of the dresses are excellent.

Date of experience: August 12, 2018
New Jersey
1 review
1 helpful vote
Follow Arlena W.
Unfollow Arlena W.
Share Review
Report Review

Very good
August 13, 2018

I bought from this website for a first time and I am very pleased with the quality of the items I purchased and will definitely order from them again.

Date of experience: August 12, 2018
Ohio
1 review
1 helpful vote
Follow Aisha M.
Unfollow Aisha M.
Share Review
Report Review

MISSING PACKAGE
August 11, 2018

NOT A GOOD COMPANY PLEASE RUN

ITS FUNNY HOW IM A 1ST TIME CUSTOMER AND YOU GUYS DONT STAND BEHIND YOUR COMPANY. I ORDERED A DRESS FOR MY BABY SHOWER WHICH STATES DELIVERED BUT NEVER CAME. I CONTACTED THE POSTAL SERVICE AS STATED AND MADE A CLAIM AND YOU GUYS ARE STILL SAYING... ONCE IT STATES DELIVERED ITS NOTHING YALL CAN DO. WHAT TYPE OF COMPANY SAYS THAT? BUT ON YOUR WEBSITE THIS IS WHAT YALL ARE SAYING AND I QUOTE "We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please contact our Customer Care Team within two days of receipt and let us know. We will work with you to correct the order as quickly as possible so that you can show off your #NovaStyle!

Date of experience: August 11, 2018
Maryland
1 review
1 helpful vote
Follow Cathern W.
Unfollow Cathern W.
Share Review
Report Review

If you need to change an order, or want to place an order on hold the staff is very accommodating and will work with you.

Date of experience: August 11, 2018
Massachusetts
1 review
1 helpful vote
Follow Bettyann R.
Unfollow Bettyann R.
Share Review
Report Review

I order here a lot, The clothes are wonderful, always in style, Prices are great, Items come very fast, and are always wonderfully packaged.

Date of experience: August 11, 2018
Massachusetts
1 review
1 helpful vote
Follow Ta V.
Unfollow Ta V.
Share Review
Report Review

Good quality
August 11, 2018

I always order wholesale from this site the dresses are of good quality and very good price. Will continue my orders from them,

Date of experience: August 11, 2018
California
1 review
1 helpful vote
Follow Jaquelyn C.
Unfollow Jaquelyn C.
Share Review
Report Review

Their deals are amazing and there is great customer service. My order usually ships the same day. Hottest styles and trendy fashions

Date of experience: August 11, 2018
Arizona
1 review
1 helpful vote
Follow Leola B.
Unfollow Leola B.
Share Review
Report Review

Beautiful quality
August 11, 2018

I really appreciate receiving my merchandise in a timely manner and in tip top shape. I recommend fashionnova to anyone who wants organized, curious, and beautiful quality in their accessories and clothing!

Date of experience: August 11, 2018
Texas
1 review
1 helpful vote
Follow Rozella M.
Unfollow Rozella M.
Share Review
Report Review

They are great with following up on any questions you have as well. I enjoy doing business with FN and look forward to a long term business relationship.

Date of experience: August 11, 2018
Georgia
1 review
1 helpful vote
Follow Dannette C.
Unfollow Dannette C.
Share Review
Report Review

Good quality
August 11, 2018

Fashinonnova carries nice quality trendy apparel you can't find anywhere else. All the items I've purchased from them came well packaged and the materials are of good quality.

Date of experience: August 11, 2018
California
1 review
1 helpful vote
Follow Stephenie B.
Unfollow Stephenie B.
Share Review
Report Review

What I really like is that they are always courteous and they will always find a way to work something out with you if there's a problem.

Date of experience: August 11, 2018
California
1 review
1 helpful vote
Follow Nelda M.
Unfollow Nelda M.
Share Review
Report Review

Almost all of the products I've ordered have been good quality and exactly described and pictured on their site. Even when I have had to return something, it was hassle free and they were quick to respond.

Date of experience: August 11, 2018
North Carolina
1 review
1 helpful vote
Follow Lenora N.
Unfollow Lenora N.
Share Review
Report Review

Fashionnova is one of my favorite vendors. I have ordered a couple of times from them already and I will continue to do so. They do have a smaller selection than some other online store.

Date of experience: August 11, 2018
Florida
1 review
1 helpful vote
Follow Mathilda G.
Unfollow Mathilda G.
Share Review
Report Review

I hope to continue to deal with this company again and again. Keep up the great work Fashionnova.com. Thanx!

Date of experience: August 11, 2018