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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Fashion Nova is the BEST website to get all your cute clothes from. I ordered a shirt from them and it arrived super fast and it was just as beautiful as when I ordered it.
I received your prompt reply and were very friendly. I'm very happy with my purchase and I'm sure I'll continue shopping. Thanks Fashionnova.
I like that in the same order could, according to my measurements, select the right size I need. I can trace my order in the mail and my order was received in the estimated time. I had a doubt and I wrote.
My experience with Fashion Nova are very good. I'm very satisfied with my orders. Good fabrics and receipt in excellent condition and in a delicate package.
My customer experience with them have been great and I am a constant customer. I have been pleased especially with their customer service!
The key to shopping with Fashionnova is to pay attention to the measurements as they are true to size. However if by any chance it is off after trying it on or you are not not satisfied with the material, they are really great at accommodating their customers.
Ordered for a dress though a little undersized... when i complained i was offered a $6 dollar coupon for my next purchase. I was shocked at the generosity. I would purchase again cos they have great fashion sense. Their clothings are breathe taking
We had ordered two items. The first arrived quickly and it was wonderful! The quality was more than we expected.
The company has kept me informed and updated about the delay. The items that I have received so far were not the right size due to my part. The company has agreed to reimburse me with a $30 coupon. They have been pleasant to deal with and responded to my concerns quickly.
I ordered this item and said the shipping yw was down then I ordered again. I happened to order twice the items and didn't realize it. They don't want to offer a refund only store credit and want me to pay to send my package. These people are nuts and will be contacting my financial institution for my refund.
I am extremely happy with my purchases with Fashionnova! I have been a loyal customer for the past year! I have fallen in love with their dresses.
It's true it needed about 1 month of delivery. But quality is good, and they where very helpful with helping with problems because of my own fault ordering wrong... Thank you!
Bought dress from this site its lovely quality fabric, quite quirky, which I love. Now to buy in either green or orange. Or maybe both. Can't wait to wear it.
What really surprised me was the thickness of the materials. These sweaters were so warm and comfortable that I didn't need a jacket on most days.
I recently found Fashionnova and was surprised at the very low prices. I took a chance and bought some of the sweaters because I like to wear them with leggings.
They responded my email in less than 24 hours and were more than happy to help me. They sent me the dress in the new size and let me keep the one I ordered originally. I totally recommend this website!^-^
The dresses are so pretty and the prices are to die for! I finally got my item and it is super cute! I love it! Even though it fit me a little bit small, customer service was beyond awesome!
Love this website! I've bought several dresses through Fashionnova and have been very happy with both the product and the customer service. I buy many of the dresses for work and have always been complimented.
Terrible customer service. Parcel never even arrived. Courier service uncontactable. Shipping information incorrect. Should've wiped my was with the money I wasted!
I made an order (fast shipping? Yeah right.), did not receive my package (contacted FN), and a MONTH (and multiple email requests) later I finally got a store credit. With that credit, tried to find new items that I liked (because previous things were out of stock), received a package (shipping took twice as long as promised, not 5-10 days), and half of the stuff was missing (yet they were on the packaging slip).
Contacted FN, got a response (which looked like a copy-paste text), that they will give me a store credit. I asked if they could just send me the missing items, because it was a mistake on their behalf. Did not receive an answer anymore. I have sent 3 emails and tried to contact them through FB and IG dm-s over the course of 2 weeks - currently no answers.
Does it really take them a month to give me my "money" back or is it just me?
Plus items I received, are not exactly true to size.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

