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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Illinois
1 review
1 helpful vote
Follow Lana P.
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Fashion Nova is the BEST website to get all your cute clothes from. I ordered a shirt from them and it arrived super fast and it was just as beautiful as when I ordered it.

Date of experience: August 18, 2018
New York
1 review
1 helpful vote
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Thanks Fashionnova
August 19, 2018

I received your prompt reply and were very friendly. I'm very happy with my purchase and I'm sure I'll continue shopping. Thanks Fashionnova.

Date of experience: August 18, 2018
Maryland
1 review
1 helpful vote
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I like that in the same order could, according to my measurements, select the right size I need. I can trace my order in the mail and my order was received in the estimated time. I had a doubt and I wrote.

Date of experience: August 18, 2018
Utah
1 review
1 helpful vote
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My experience with Fashion Nova are very good. I'm very satisfied with my orders. Good fabrics and receipt in excellent condition and in a delicate package.

Date of experience: August 18, 2018
California
1 review
1 helpful vote
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My customer experience with them have been great and I am a constant customer. I have been pleased especially with their customer service!

Date of experience: August 18, 2018
Tennessee
1 review
1 helpful vote
Follow Camille H.
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The key to shopping with Fashionnova is to pay attention to the measurements as they are true to size. However if by any chance it is off after trying it on or you are not not satisfied with the material, they are really great at accommodating their customers.

Date of experience: August 18, 2018
California
1 review
1 helpful vote
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Ordered for a dress though a little undersized... when i complained i was offered a $6 dollar coupon for my next purchase. I was shocked at the generosity. I would purchase again cos they have great fashion sense. Their clothings are breathe taking

Date of experience: August 18, 2018
Pennsylvania
1 review
1 helpful vote
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We had ordered two items. The first arrived quickly and it was wonderful! The quality was more than we expected.

Date of experience: August 18, 2018
Illinois
1 review
1 helpful vote
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Great service
August 19, 2018

The company has kept me informed and updated about the delay. The items that I have received so far were not the right size due to my part. The company has agreed to reimburse me with a $30 coupon. They have been pleasant to deal with and responded to my concerns quickly.

Date of experience: August 18, 2018
Virginia
1 review
2 helpful votes
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Duplicate order
August 18, 2018

I ordered this item and said the shipping yw was down then I ordered again. I happened to order twice the items and didn't realize it. They don't want to offer a refund only store credit and want me to pay to send my package. These people are nuts and will be contacting my financial institution for my refund.

Date of experience: August 18, 2018
New Jersey
1 review
0 helpful votes
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Beautiful Dresses
August 18, 2018

I am extremely happy with my purchases with Fashionnova! I have been a loyal customer for the past year! I have fallen in love with their dresses.

Date of experience: August 17, 2018
New York
1 review
1 helpful vote
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Very helpful
August 18, 2018

It's true it needed about 1 month of delivery. But quality is good, and they where very helpful with helping with problems because of my own fault ordering wrong... Thank you!

Date of experience: August 17, 2018
Illinois
1 review
1 helpful vote
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Can't wait to wear it
August 18, 2018

Bought dress from this site its lovely quality fabric, quite quirky, which I love. Now to buy in either green or orange. Or maybe both. Can't wait to wear it.

Date of experience: August 17, 2018
New York
1 review
1 helpful vote
Follow Rhonda B.
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What really surprised me was the thickness of the materials. These sweaters were so warm and comfortable that I didn't need a jacket on most days.

Date of experience: August 17, 2018
District of Columbia
1 review
1 helpful vote
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Satisfied Customer
August 18, 2018

I recently found Fashionnova and was surprised at the very low prices. I took a chance and bought some of the sweaters because I like to wear them with leggings.

Date of experience: August 17, 2018
Colorado
1 review
1 helpful vote
Follow Adrienne L.
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They responded my email in less than 24 hours and were more than happy to help me. They sent me the dress in the new size and let me keep the one I ordered originally. I totally recommend this website!^-^

Date of experience: August 17, 2018
Canada
1 review
1 helpful vote
Follow Lula L.
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The dresses are so pretty and the prices are to die for! I finally got my item and it is super cute! I love it! Even though it fit me a little bit small, customer service was beyond awesome!

Date of experience: August 17, 2018
Illinois
1 review
1 helpful vote
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Love this site
August 18, 2018

Love this website! I've bought several dresses through Fashionnova and have been very happy with both the product and the customer service. I buy many of the dresses for work and have always been complimented.

Date of experience: August 17, 2018
New Zealand
1 review
2 helpful votes
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Horrific!
August 17, 2018

Terrible customer service. Parcel never even arrived. Courier service uncontactable. Shipping information incorrect. Should've wiped my was with the money I wasted!

Date of experience: August 16, 2018
Estonia
1 review
1 helpful vote
Follow Kerli K.
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I made an order (fast shipping? Yeah right.), did not receive my package (contacted FN), and a MONTH (and multiple email requests) later I finally got a store credit. With that credit, tried to find new items that I liked (because previous things were out of stock), received a package (shipping took twice as long as promised, not 5-10 days), and half of the stuff was missing (yet they were on the packaging slip).
Contacted FN, got a response (which looked like a copy-paste text), that they will give me a store credit. I asked if they could just send me the missing items, because it was a mistake on their behalf. Did not receive an answer anymore. I have sent 3 emails and tried to contact them through FB and IG dm-s over the course of 2 weeks - currently no answers.
Does it really take them a month to give me my "money" back or is it just me?
Plus items I received, are not exactly true to size.

Date of experience: August 16, 2018