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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I ordered around 7 items and all of them turned to be of very good quality. It also looks as elegant as we can see online. I liked the material very much. The customer service is very good. They respond promptly
Delivered on time, products were great, fits well and the prices even better! Overall great service. Thanks FN
Quality products at a great price! I ordered a black dress for a low price, and it was great quality! I would recommend this store to anyone looking to buy good clothing at a low and affordable price.
It is always tricky to purchase any cloth online but the quality was good. Unfortunately, some of them didn't fit. So I contacted the customer service through E-mail and they responded within a day. The response was pleasant and very easy to work with. They resolved the issue right away and I am pretty satisfied.
I ordered a coat and it was a little small the response was fast and very convenient the representative was helpful and resolved my issue rapidly and really will order from them again
A big thanks to their stuff. Now I know to order larger size for my next dress. Definitely, I will be ordering from them again.
They try to help as much as they can, especially being so far. This was my first time shopping online and they were very helpful. I will give it a try one more time.
I was concerned that my whole order had not arrived and they informed me they sent 2 items when they were ready and the rest were on their way! I really appreciated that.
I had great customer service experience with Fashionnova! Both times I wrote, I got a response within 24 hours and they helped solve my problem.
Customer service was very helpful and got back to med after only a few hours. I can highly recommend this webpage.
I ordered 3 dresses and they fit perfectly. The fabric is nice and soft and the prize was so low that I regret that I didn't order many more dresses. This was my first time ordering from fashionnova, but absolutely not the last.
Good and beautiful clothes and the promotions the make, I can walk around very elegant with quality clothes for a very good price and I love it.
One item shipped right out and arrived with no issues. The 2nd item was out of stock, so I submitted a help ticket, to cancel item. The reply was prompt and I was told I could get a refund of amount spent, or $20 coupon.
Had two items, didn't ship. I opened a help ticket and wad told that my order would be placed again to ship immediately.
Placed two orders within a day of each other. The second order came in a timely fashion and everything was great.
I ordered the Brilliant Lapel Loose Fitting Overcoat, it is a beautiful coat. It just does not fit. They have agreed to sent we a larger size, can not wait to get it. Shipping does take a little to long.
Great priceI ordered several dresses from this company and I especially love the red skater skirt one! It was the perfect fit and I like the way it fits me. The ordering process was smooth and within a few weeks I had my dresses. You absolutely cannot beat the price for quality dresses.
The dress was even more beautiful in person and the customer service was amazing! They replied within minutes and helped me In all my needs! I highly recommend fashionnova for all the fashionistas around the world!
You will get exactly what they try to sell. I am very happy with all my purchases. Way to go Fashionnova! Recommended to everybody.
I'm definitely doing more shopping to change up my look for the summer. The selection is to die for. Especially if I want to go from sexy to rocker to casual. I LOVE FASHION NOVA!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

