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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Kentucky
1 review
1 helpful vote
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Excellent
August 20, 2018

I ordered around 7 items and all of them turned to be of very good quality. It also looks as elegant as we can see online. I liked the material very much. The customer service is very good. They respond promptly

Date of experience: August 20, 2018
California
1 review
1 helpful vote
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Overall great service
August 20, 2018

Delivered on time, products were great, fits well and the prices even better! Overall great service. Thanks FN

Date of experience: August 20, 2018
Georgia
1 review
1 helpful vote
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Great deals!
August 20, 2018

Quality products at a great price! I ordered a black dress for a low price, and it was great quality! I would recommend this store to anyone looking to buy good clothing at a low and affordable price.

Date of experience: August 20, 2018
Texas
1 review
1 helpful vote
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It is always tricky to purchase any cloth online but the quality was good. Unfortunately, some of them didn't fit. So I contacted the customer service through E-mail and they responded within a day. The response was pleasant and very easy to work with. They resolved the issue right away and I am pretty satisfied.

Date of experience: August 20, 2018
Florida
1 review
1 helpful vote
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I ordered a coat and it was a little small the response was fast and very convenient the representative was helpful and resolved my issue rapidly and really will order from them again

Date of experience: August 20, 2018
New York
1 review
2 helpful votes
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A big thanks to their stuff. Now I know to order larger size for my next dress. Definitely, I will be ordering from them again.

Date of experience: August 20, 2018
California
1 review
1 helpful vote
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They try to help as much as they can, especially being so far. This was my first time shopping online and they were very helpful. I will give it a try one more time.

Date of experience: August 20, 2018
Maine
1 review
1 helpful vote
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I was concerned that my whole order had not arrived and they informed me they sent 2 items when they were ready and the rest were on their way! I really appreciated that.

Date of experience: August 20, 2018
California
1 review
1 helpful vote
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I had great customer service experience with Fashionnova! Both times I wrote, I got a response within 24 hours and they helped solve my problem.

Date of experience: August 20, 2018
Texas
1 review
1 helpful vote
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Customer service was very helpful and got back to med after only a few hours. I can highly recommend this webpage.

Date of experience: August 19, 2018
New York
1 review
1 helpful vote
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I ordered 3 dresses and they fit perfectly. The fabric is nice and soft and the prize was so low that I regret that I didn't order many more dresses. This was my first time ordering from fashionnova, but absolutely not the last.

Date of experience: August 19, 2018
Michigan
1 review
1 helpful vote
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Good and beautiful clothes and the promotions the make, I can walk around very elegant with quality clothes for a very good price and I love it.

Date of experience: August 19, 2018
Colorado
1 review
1 helpful vote
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Good customer service
August 19, 2018

One item shipped right out and arrived with no issues. The 2nd item was out of stock, so I submitted a help ticket, to cancel item. The reply was prompt and I was told I could get a refund of amount spent, or $20 coupon.

Date of experience: August 19, 2018
Indiana
1 review
1 helpful vote
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The first order
August 19, 2018

Had two items, didn't ship. I opened a help ticket and wad told that my order would be placed again to ship immediately.

Date of experience: August 19, 2018
Washington
1 review
1 helpful vote
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Very helpful
August 19, 2018

Placed two orders within a day of each other. The second order came in a timely fashion and everything was great.

Date of experience: August 19, 2018
Texas
1 review
1 helpful vote
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To small
August 19, 2018

I ordered the Brilliant Lapel Loose Fitting Overcoat, it is a beautiful coat. It just does not fit. They have agreed to sent we a larger size, can not wait to get it. Shipping does take a little to long.

Date of experience: August 19, 2018
California
1 review
1 helpful vote
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Awesome dress
August 19, 2018

Great priceI ordered several dresses from this company and I especially love the red skater skirt one! It was the perfect fit and I like the way it fits me. The ordering process was smooth and within a few weeks I had my dresses. You absolutely cannot beat the price for quality dresses.

Date of experience: August 19, 2018
California
1 review
1 helpful vote
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Great customer service
August 19, 2018

The dress was even more beautiful in person and the customer service was amazing! They replied within minutes and helped me In all my needs! I highly recommend fashionnova for all the fashionistas around the world!

Date of experience: August 19, 2018
Illinois
1 review
1 helpful vote
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You will get exactly what they try to sell. I am very happy with all my purchases. Way to go Fashionnova! Recommended to everybody.

Date of experience: August 19, 2018
Oregon
1 review
1 helpful vote
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I'm definitely doing more shopping to change up my look for the summer. The selection is to die for. Especially if I want to go from sexy to rocker to casual. I LOVE FASHION NOVA!

Date of experience: August 18, 2018