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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Indiana
1 review
1 helpful vote
Follow Daisy H.
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Great Fashion Webstore
August 22, 2018

Very good customer service, easy to use website, and I love the dress! It fit perfectly. I'm short and a little curvy and this dress was sexy, but classy. I got mine in a size large and it fit great with some give. You can pair it with many things to get different looks. I received a lot of compliments.

Date of experience: August 22, 2018
Washington
1 review
1 helpful vote
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Excellent service
August 22, 2018

I have recommended this site to others and will continue to recommend it. I love this site... thank you fashionnova for excellent service..

Date of experience: August 22, 2018
New Hampshire
1 review
1 helpful vote
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I have ordered several items from this site and have found them to be extremely professional. My items arrived around the time they said they would. When I had a problem or concern I left an e-mail for customer service and they responded back at a timely manner.

Date of experience: August 22, 2018
Canada
1 review
3 helpful votes
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I shop online regularly. With so many companies vying for business, there's no need to accept sub par product or customer service. I received an item with a faulty zipper, immediately reported it and was denied a return after several attempts to explain the situation. Not to mention that there are no telephone agents available EVER! There are so many other online stores with amazing customer service agents. I literally spent 2 full days dealing with the return of a $45 item - so not worth it! Will never shop here again and highly recommend you look elsewhere.

Date of experience: August 21, 2018
Texas
1 review
0 helpful votes
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I'll keep coming back!
August 21, 2018

Small sizes but big help! While the sizes run abut small I have NEVER had a problem exchanging or returning. The customer service us beyond excellent, the staff is kind and helpful. With as large a selection as they have I'll keep coming back!

Date of experience: August 21, 2018
New Jersey
1 review
0 helpful votes
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It's great!
August 21, 2018

The products are really good and soft, awesome for the winter. They sell everything cheaper than any other sites. It's great!

Date of experience: August 21, 2018
Utah
1 review
0 helpful votes
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Fashion and service
August 21, 2018

Fashion Nova is a very nice company to work with. They sell cute and fashionable clothing. I recently ordered an item that ended up being too short in the sleeves and too tight across the shoulders.

Date of experience: August 20, 2018
Washington
1 review
0 helpful votes
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Would recommend
August 21, 2018

Different material than I expected but still absolutely the same as in pictures. Would recommend Fashionnova for coming spring to treat yourself :)

Date of experience: August 20, 2018
California
1 review
0 helpful votes
Follow Annette B.
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Recommend Fashionnova to everyone. Bought 6 dresses from Fashionnova website. 3 of them are perfectly designed. Fit like second skin

Date of experience: August 20, 2018
Tennessee
1 review
0 helpful votes
Follow Debra W.
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Many people look at me and my boy friend was amazed. I recommend Fashionnova and I will continue buying nice dresses from them.

Date of experience: August 20, 2018
Virginia
1 review
0 helpful votes
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What a success
August 21, 2018

First I was a bit skeptical when I clicked on the Fashionnova ad, but then I tried it out. I bought a nice dress in size M which fits perfectly for European size 36. Delivery was a bit complicated, but i managed to receive the parcel.

Date of experience: August 20, 2018
California
1 review
0 helpful votes
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Great service!
August 21, 2018

I know now to order up a size since it seems the shirts run small. Definitely will be ordering from them again.

Date of experience: August 20, 2018
New Jersey
1 review
0 helpful votes
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I have an event coming up and they are working with me on getting my right size to me asap, without having to pay the over priced shipping back to them. Thank you so much fashionnova for making sure i am always happy with my order, and taken care of to the fullest

Date of experience: August 20, 2018
Massachusetts
1 review
1 helpful vote
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I really appreciate the help that they have given, there was an issue with getting the wrong size in my last order. Very disappointing because i was eagerly awaiting my dress.

Date of experience: August 20, 2018
Idaho
1 review
0 helpful votes
Follow Lorene B.
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The company answered the next day after my request and was very flexible. I had ordered my dress, have never ordered anything before by any other company because I really appreciate their design ideas.

Date of experience: August 20, 2018
Florida
1 review
0 helpful votes
Follow Tee f.
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I'm not sure if these people that are giving them all of these 5 stars are paid by them or what. They basically have absolutely no customer service whatsoever. They want you to rely on email feedback for your returns, however when attempting to reply, it gives you an error message. I ordered a jumpsuit that was way too big. Therefore instead of waiting on the lengthy return process, I decided to reorder the jumpsuit in a smaller size, only to find out that I not only have to pay to return the original item, but they only give you store credit. It's like after going through all this back and forth, I definitely won't be reordering from them again. Therefore I'm basically out of my money. I think they're lack of customer service is poor and malicious practices. Being that they're supposed to be this big company, why can't they hire someone to adhere verbal communication to their customers. Just awful!

Date of experience: August 20, 2018
California
1 review
0 helpful votes
Follow Tina V.
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Tracking my items was especially easy but I did have an issue with the size of a hoodie I order and they immediately handle the situation, so for customer service they were quick and friendly.

Date of experience: August 20, 2018
Nevada
1 review
1 helpful vote
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Cute Online shop
August 20, 2018

Personally it's difficult for me to go shopping and find items that fit my body type and style but this site has everything to my liking. I love their fashion sense and great low prices but please do check the size chart before ordering!

Date of experience: August 20, 2018
New York
1 review
1 helpful vote
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Pretty happy with the goods received. I definitely can see myself buying more stuff from here. :) Thanks!

Date of experience: August 20, 2018
Colorado
1 review
1 helpful vote
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I had ordered wrong size and for return the shipped cost had to be owned by me the company were sorry about it and asked me not to return and gave me refund

Date of experience: August 20, 2018