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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Excellent Service! Great customer service. Very helpful and responsive. Very reasonable prices. Thanks FN!
When I placed my order online I was so pleased to see all the unique styles of clothing Fashionnova has. I ordered 5 shirts and an adorable dress. When my order arrived I was very pleased. Not only are all of the items affordable and beautifully styled, but very well made also. I plan to purchase more from this company and recommend them to everyone!
I have never trusted other online shopping site but I was quite surprised by the quality of this online shopping site. Fashionnova gives a complete classy products.
I love fashionnova. And the speciality is it had a smart quality of product's options. And this fashionnova. Is a great online shopping website because it has having great high quality of products with low cost. Overall fashionnova is the perfect site for me and may be it will become yours.
I would highly recommend fashionnova. The quality of the clothes are great, and quick deliveries. Their customer service I found were quick to reply to my email and very helpful.
Beautiful coat, met expectations completely, fast delivery. I fully recommend. Excellent customer service
I just wanted to say that their customer service was awesome. They respond promptly and even though their sizes run small they offer to make good if your unsatisfied. I'm very happy and would buy again from them and would recommend them, just go 2 sizes bigger and you'll love it. I have confidence with payment and their prompt delivery. Thank you for making fashion affordable.
Itѕ widе rаngе оf ѕizеѕ аlѕо a vеrу gооd thing in thiѕ ѕtоrе. Thеir dеlivеrу timе wаѕ ѕо uiсk and thеir fаѕhiоn ѕtуlеѕ wеrе оkау. I will trу аll mу роѕѕiblе bеѕt tо mаkе ѕurе thаt thiѕ рlасе will bе thе рlасе whеrе аll mу fаmilу аnd friеndѕ will ѕhор. Fаѕhiоnnova thаnk уоu for уоur gооd ѕеrviсе оnсе аgаin.
Fаѕhiоn Nova iѕ аn оutѕtаnding оnlinе store tо ѕhор. Aftеr gеtting a rесоmmеndаtiоn frоm mу friеnd, аnd juѕt оrdеrеd ѕоmе сlоthеѕ thеrе, Thеir сlоthеѕ lооk аmаzing аnd uitе еlеgаnt аnd attractive.
Wow! This fashionnova online store is very nice, they have a good quality dresses for women that is very attractive because anytime i wear their dresses, it make me looks beautiful and pretty and also fashionnova things are very cheap and when you place the order for their goods, they deliver it very fast without wasting of time. I really love the store and service
I've shopped at other companies with such complicated return policies, but this has been by far the EASIEST EXPERIENCE in returning items I have experienced!
I live in Australia and ordered on a Saturday night (a business day), I received tracking info Monday morning and received my package by that Friday! CRAZY fast shipping for international orders!
I received a defective item and received wonderful customer service when returning the item! Great customer service
Fashionnova has been one of the most sufficient and helpful companies I have ever dealt with. Not only are they willing to help and accommodate you but will get back to you ASAP if you have any issues.
I ordered here and didn't receive my order. Have been talking to the customer service and they said they would give me a in store credit shortly. I have waited for more than a month, no one of the customer service replies my emails and neither does the customer service number work. It's a really big company with the worst customer service. Just waiting on them to give me my refund after a month and a half.
Returned items I couldn't fit over two months ago. Still waiting in store credit. After reaching out to their department multiple times. There response was we will process shortly. I tried calling and no one ever answers the phone.
I honestly think some people are just hard to please. I order from Fashion Nova all the time. It's by far one of my favorite online shops and I have zero issues. The quality of the items are amazing! I think every online store is going to have problems, some more than others. Fashion Nova amazing customer service and two day shipping makes me a happy customer!
I ALWAYS get compliments when I am wearing Fashion Nova. Clothes are fashionable and reliable! Can't wait to purchase more!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

