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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Washington
1 review
0 helpful votes
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Satisfied
August 27, 2018

Satisfied with a buy of a jacket. Quick dispatch, good customer service. Would recommend Fashionnova. Thank you.

Date of experience: August 27, 2018
California
1 review
2 helpful votes
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Excellent Service!
August 27, 2018

Excellent Service! Great customer service. Very helpful and responsive. Very reasonable prices. Thanks FN!

Date of experience: August 27, 2018
Pennsylvania
1 review
1 helpful vote
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Love this Clothing
August 27, 2018

When I placed my order online I was so pleased to see all the unique styles of clothing Fashionnova has. I ordered 5 shirts and an adorable dress. When my order arrived I was very pleased. Not only are all of the items affordable and beautifully styled, but very well made also. I plan to purchase more from this company and recommend them to everyone!

Date of experience: August 27, 2018
Colorado
1 review
1 helpful vote
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I have never trusted other online shopping site but I was quite surprised by the quality of this online shopping site. Fashionnova gives a complete classy products.

Date of experience: August 27, 2018
Pennsylvania
1 review
1 helpful vote
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I love fashionnova. And the speciality is it had a smart quality of product's options. And this fashionnova. Is a great online shopping website because it has having great high quality of products with low cost. Overall fashionnova is the perfect site for me and may be it will become yours.

Date of experience: August 27, 2018
Georgia
1 review
1 helpful vote
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Great quality clothes
August 27, 2018

I would highly recommend fashionnova. The quality of the clothes are great, and quick deliveries. Their customer service I found were quick to reply to my email and very helpful.

Date of experience: August 27, 2018
Michigan
1 review
1 helpful vote
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My coat
August 27, 2018

I think it's a real good site to order from, it came on time like it said it would on the tracker, good quality I would order from there again.

Date of experience: August 26, 2018
Florida
1 review
1 helpful vote
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Beautiful coat, met expectations completely, fast delivery. I fully recommend. Excellent customer service

Date of experience: August 26, 2018
Florida
1 review
1 helpful vote
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I just wanted to say that their customer service was awesome. They respond promptly and even though their sizes run small they offer to make good if your unsatisfied. I'm very happy and would buy again from them and would recommend them, just go 2 sizes bigger and you'll love it. I have confidence with payment and their prompt delivery. Thank you for making fashion affordable.

Date of experience: August 26, 2018
Nevada
1 review
0 helpful votes
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Itѕ widе rаngе оf ѕizеѕ аlѕо a vеrу gооd thing in thiѕ ѕtоrе. Thеir dеlivеrу timе wаѕ ѕо uiсk and thеir fаѕhiоn ѕtуlеѕ wеrе оkау. I will trу аll mу роѕѕiblе bеѕt tо mаkе ѕurе thаt thiѕ рlасе will bе thе рlасе whеrе аll mу fаmilу аnd friеndѕ will ѕhор. Fаѕhiоnnova thаnk уоu for уоur gооd ѕеrviсе оnсе аgаin.

Date of experience: August 26, 2018
California
1 review
1 helpful vote
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Fаѕhiоn Nova iѕ аn оutѕtаnding оnlinе store tо ѕhор. Aftеr gеtting a rесоmmеndаtiоn frоm mу friеnd, аnd juѕt оrdеrеd ѕоmе сlоthеѕ thеrе, Thеir сlоthеѕ lооk аmаzing аnd uitе еlеgаnt аnd attractive.

Date of experience: August 26, 2018
Texas
1 review
1 helpful vote
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I Love this
August 26, 2018

Wow! This fashionnova online store is very nice, they have a good quality dresses for women that is very attractive because anytime i wear their dresses, it make me looks beautiful and pretty and also fashionnova things are very cheap and when you place the order for their goods, they deliver it very fast without wasting of time. I really love the store and service

Date of experience: August 26, 2018
Colorado
1 review
1 helpful vote
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Easy return policy
August 26, 2018

I've shopped at other companies with such complicated return policies, but this has been by far the EASIEST EXPERIENCE in returning items I have experienced!

Date of experience: August 26, 2018
Connecticut
1 review
1 helpful vote
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International customer
August 26, 2018

I live in Australia and ordered on a Saturday night (a business day), I received tracking info Monday morning and received my package by that Friday! CRAZY fast shipping for international orders!

Date of experience: August 26, 2018
Texas
1 review
1 helpful vote
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Great customer service
August 26, 2018

I received a defective item and received wonderful customer service when returning the item! Great customer service

Date of experience: August 26, 2018
North Carolina
1 review
1 helpful vote
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Fashionnova has been one of the most sufficient and helpful companies I have ever dealt with. Not only are they willing to help and accommodate you but will get back to you ASAP if you have any issues.

Date of experience: August 26, 2018
Uganda
1 review
2 helpful votes
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I ordered here and didn't receive my order. Have been talking to the customer service and they said they would give me a in store credit shortly. I have waited for more than a month, no one of the customer service replies my emails and neither does the customer service number work. It's a really big company with the worst customer service. Just waiting on them to give me my refund after a month and a half.

Date of experience: August 25, 2018
New York
1 review
1 helpful vote
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Returned items I couldn't fit over two months ago. Still waiting in store credit. After reaching out to their department multiple times. There response was we will process shortly. I tried calling and no one ever answers the phone.

Date of experience: August 25, 2018
Pennsylvania
1 review
1 helpful vote
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I honestly think some people are just hard to please. I order from Fashion Nova all the time. It's by far one of my favorite online shops and I have zero issues. The quality of the items are amazing! I think every online store is going to have problems, some more than others. Fashion Nova amazing customer service and two day shipping makes me a happy customer!

Date of experience: August 25, 2018
Texas
1 review
1 helpful vote
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I ALWAYS get compliments when I am wearing Fashion Nova. Clothes are fashionable and reliable! Can't wait to purchase more!

Date of experience: August 25, 2018