Fashion Nova
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From the business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Fashion Nova Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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Hand and travel bags, shoes and clothes. The staff is friendly and knowledgeable. Great prices. Why go anywhere else?
Absolutely love my shirt and will be a repeat customer! Beautiful shirt came wonderfully packaged and sent fast. Love this site!
Excellent place to shop online very trusted store I purchase a pair of Shoes and I love them, Great deals and fast shipping too Useful
The quality was great and I am very pleased with the service. I highly recommend this boutique to anyone searching for quality, authentic merchandise.
What a pleasure it is to take the anxiety out of online shopping. I ordered a bag and it came well packaged and timely. The bag itself was beautiful and looked even better than the pictures.
Their pictures are accurate as well. Ordering was easy and the item was just as described. It shipped out and I received tracking the same day so I knew when to be available to sign for it.
FN was amazing keeping in touch w/me constantly until all could be worked out. Very happy with the entire experience!
Seriously, I hate Fashionnova so much right now! I ordered a jacket with 2 days shipping. It's been one week now and my order remains unfulfilled! I wanted to wear it over a dress to a wedding. Wedding is in 3 days and my order still hasn't been shipped. I really really hate this company! I bought a dress from Asos 3 days after ordering from fashionnova. Asos delivered my dresses today! Yet fashionnova still hasnt shipped my order! Stupid useless company!
Seriously DO NOT BUY FROM THEM. They only care about celebrities like Cardi B. They dont care about our reviews!
Stay away from them! You get better customer service when you order from Wish!
WORST COMPANY I HAVE EVER DEALT WITH
My first experience was decent. Shipping took FOREVER but I can deal with it since I didn't pay for expedited shipping. My next order though, was/is a joke. I placed an order on Tuesday with 2 day shipping. Thursday comes around and I e-mail the company. They told me it can take up to a week to process the order and THEN they ship two day. So I spent over $100 for nothing since I needed this order for that weekend. I requested a cancellation since the order was not going to be delivered by when I needed it and they proceeded to inform me that they do not cancel orders and that I can return it when I receive the order, of course return shipping would be on my dime again... AND they won't refund the order, the will only give you a gift card. I was upset but what can you do?
I later received an e-mail that due to delays in the warehouse I had the option to wait or cancel by following a link. I did just that and chose the refund option... I got an e-mail today saying my shipment is out for delivery so I respond immediately informing them that this order should not have shipped since I had already cancelled it. They respond saying they can't cancel orders once they've been made? I replied with a screenshot of the email that I received giving me that option and am now waiting for a response from someone who for all intents and purposes is worthless as a vendor... DON'T WASTE YOUR TIME!
Also, in case my experience isn't enough, my sister ordered a 34C bralette and received 34A.
My cousin ordered 3 different XL dresses and received 3 different XS dresses.
Their clothes is cute but they need to get their business in order because as it stands it is a disaster.
Great quality & excellent pricing! The ties I ordered were a great price abd nice material. Arrived fast
Loved the person who helped us! Would like to see a policy where dresses can be returned unworn in a reasonable time frame.
My favorite place to shop for specialty wear. Huge selection & attentive, courteous staff. Wonderful experience!
It's only when you have a problem with something so you realize the value of their service. Our daughter hand a zipper issue just days before an event. The manager brought us in, immediately fixed the issue free of charge, and also dissipated the anxiety of the afternoon
Great service and selection. Each time, we received great service and found the perfect dress. We will likely take the flight for any future dress needs.
Responded quickly and they were so nice! The dress was delivered quickly and it was perfect! I will use them again!
They shipped my dress for 7 days. It came earlier than they had even told me. The lady I spoke to went above and beyond expectation to locate the dress in my size. It was greatly appreciated.
The store is very organized. The staff are extremely helpful. What I thought was going to be a nightmare turned out to be a 1 hour delightful shopping experience.
Bought tops for a gift. Was very happy with the quality of the clothes. Sizes were slightly small but this was easily corrected with an email to customer service. They were very friendly and quick to respond. I would recommend for nice clothes at a good value.
I I am very happy with fashion nova the items I ordered were exactly as seen on Internet they responded to all my questions very helpful customer service I am definitely ordering again thank you again fashion nova
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members