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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Their dress designs are simple yet fashionable, affordable. And also the customer service is great. A very good experience, quality and delivery,
I'm very happy with my purchase. You have a customer for life. I will tell everyone I know that this a great company
Same as the picture, I loved it. Very comfortable. Pure excellence. Very nice product and good business
My garments from FN are the most beautiful pieces of clothing I've ever owned! If you're looking to make a classy, modest & elegant statement, place your order; trust me, it's so worth it!
Great clothing, great fabric I loved my dresses. Excellent products, just a little clumsy in logistics arrangements.
Original dresses and so many other choices... Everything was perfect on measure. Friendly staff who helped me through e-mails. Do make an order and don't hesitate!
I received the package prompt as scheduled and am very happy with the quality of the dress. It is really pretty just like what is being shown online... plus it fits perfectly. I just need to alter the length which is of minimal issue.
I was skeptical when I was doing my purchase. I needed to have the dress in by August 26th and I was thinking they may not be able to send it early or so. I contacted them after my purchase and informed them of the need by date, I was assured that they were going to dispatch my dress and I will get it before then.The dress is beautiful; as seen on their website, fits well and was delivered in a timely fashion.
I was very happy with my purchase. The items arrived in a cute package, it was quick and the service along the way was great. I've shopped twice since and will continue to come back
I purchased one suit a few weeks ago and loved it so much I came back for the white one! The bodysuits were a perfect size and very comfortable. The shipping was fast and free.
Offered amazing service with fantastic quality products.The products they offer are not only fashionable but also very great quality. Worth every penny!
FIRST OF ALL-- youre not going to get your money back. Im just telling you that right now.
They advertise easy returns on their website however you have to pay for your own shipping, you ONLY are going to receive an e-card with money you can only use on their website, and you're constantly losing money to this company.
So lets say you wanted to return something-- you are going to have to pay return shipping, pay for the new clothes AND the new shipping.
Dont do it
They dont care about their customers. They only care about making money.
They refuse to give me my money back for the ill fitting clothing that was sent to me. And the dress i ordered was cheap material and didnt look anything like the photo.
I had the worst experience on my first fashion nova purchase. The delivery process is HORRIBLE. I never received my purchase even though it said it was delivered. According to the email it was delivered at my front door, which it wasn't! I had to re-purchase my order & have not received a refund for the order I never received. They need to CHANGE who they ship with very unprofessional...
-signed
*******@gmail.com
Fashion Nova does not take any kind of responsibility if your package is lost or stolen. I recently had a package that was out for delivery but never reached my door. I notified Fashion Nova and the USPS of my missing package. They told me once it's sent from their facility, they are no longer responsible. So basically once we get your money, you are on your own. I'm now left with doing my own investigation with USPS which is Fashion Nova's delivery provider. To date, I still have not heard back from Fashion Nova. I will no longer support a business that has no regard for their customer's satisfaction!
I follow this site on Instagram and love all the new styles that are posted regularly, even the neck ties for the gents! Keep up the great work.
Another fantastic purchase from a very satisfied lifelong customer! Can't beat the service and personal touches from this lovely online site.
The prettiest pastle's and wearing it not only made me feel like I looked beautiful, because of the elastic waistband and the fact the skirt is lined, makes it a dream to wear.
The dresses are beautifully made with very good quality fabric. Great customer service, quality products and great price. Shipping was also on time.
Will continue to shop here! Customer Service was awesome and kept me informed on status of order. Will continue to shop here!
Hi, I'm very happy with the shirt I bought from your shop, my husband looks great in them and I like all the styles available. I will definitely order again.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

