Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow Kitty S.
Unfollow Kitty S.
Share Review
Report Review

I recommend
September 8, 2018

Their dress designs are simple yet fashionable, affordable. And also the customer service is great. A very good experience, quality and delivery,

Date of experience: September 8, 2018
North Carolina
2 reviews
1 helpful vote
Follow Mike Y.
Unfollow Mike Y.
Share Review
Report Review

I'm very happy with my purchase. You have a customer for life. I will tell everyone I know that this a great company

Date of experience: September 8, 2018
Idaho
1 review
1 helpful vote
Follow Staci W.
Unfollow Staci W.
Share Review
Report Review

I loved it
September 8, 2018

Same as the picture, I loved it. Very comfortable. Pure excellence. Very nice product and good business

Date of experience: September 8, 2018
California
1 review
1 helpful vote
Follow America B.
Unfollow America B.
Share Review
Report Review

Beautiful garments!
September 8, 2018

My garments from FN are the most beautiful pieces of clothing I've ever owned! If you're looking to make a classy, modest & elegant statement, place your order; trust me, it's so worth it!

Date of experience: September 8, 2018
Kentucky
1 review
1 helpful vote
Follow Zofia R.
Unfollow Zofia R.
Share Review
Report Review

Great clothing
September 8, 2018

Great clothing, great fabric I loved my dresses. Excellent products, just a little clumsy in logistics arrangements.

Date of experience: September 8, 2018
Michigan
1 review
1 helpful vote
Follow Aurea S.
Unfollow Aurea S.
Share Review
Report Review

Original clothes
September 8, 2018

Original dresses and so many other choices... Everything was perfect on measure. Friendly staff who helped me through e-mails. Do make an order and don't hesitate!

Date of experience: September 8, 2018
Virginia
1 review
1 helpful vote
Follow Myung F.
Unfollow Myung F.
Share Review
Report Review

Very happy
September 8, 2018

I received the package prompt as scheduled and am very happy with the quality of the dress. It is really pretty just like what is being shown online... plus it fits perfectly. I just need to alter the length which is of minimal issue.

Date of experience: September 8, 2018
California
1 review
1 helpful vote
Follow Shellie D.
Unfollow Shellie D.
Share Review
Report Review

Good job fashionnova!
September 8, 2018

I was skeptical when I was doing my purchase. I needed to have the dress in by August 26th and I was thinking they may not be able to send it early or so. I contacted them after my purchase and informed them of the need by date, I was assured that they were going to dispatch my dress and I will get it before then.The dress is beautiful; as seen on their website, fits well and was delivered in a timely fashion.

Date of experience: September 7, 2018
Arizona
1 review
1 helpful vote
Follow Shakia B.
Unfollow Shakia B.
Share Review
Report Review

Great and quick!
September 8, 2018

I was very happy with my purchase. The items arrived in a cute package, it was quick and the service along the way was great. I've shopped twice since and will continue to come back

Date of experience: September 7, 2018
New York
1 review
1 helpful vote
Follow Christeen G.
Unfollow Christeen G.
Share Review
Report Review

Love their bodysuits
September 8, 2018

I purchased one suit a few weeks ago and loved it so much I came back for the white one! The bodysuits were a perfect size and very comfortable. The shipping was fast and free.

Date of experience: September 7, 2018
Montana
1 review
1 helpful vote
Follow Darci E.
Unfollow Darci E.
Share Review
Report Review

Worth every penny!
September 8, 2018

Offered amazing service with fantastic quality products.The products they offer are not only fashionable but also very great quality. Worth every penny!

Date of experience: September 7, 2018
California
1 review
2 helpful votes
Follow sonya t.
Unfollow sonya t.
Share Review
Report Review

"easy returns"? NOPE!
September 7, 2018

FIRST OF ALL-- youre not going to get your money back. Im just telling you that right now.

They advertise easy returns on their website however you have to pay for your own shipping, you ONLY are going to receive an e-card with money you can only use on their website, and you're constantly losing money to this company.

So lets say you wanted to return something-- you are going to have to pay return shipping, pay for the new clothes AND the new shipping.
Dont do it

They dont care about their customers. They only care about making money.

They refuse to give me my money back for the ill fitting clothing that was sent to me. And the dress i ordered was cheap material and didnt look anything like the photo.

Date of experience: September 7, 2018
California
1 review
4 helpful votes
Follow Asia B.
Unfollow Asia B.
Share Review
Report Review

Dissatisfied
September 7, 2018

I had the worst experience on my first fashion nova purchase. The delivery process is HORRIBLE. I never received my purchase even though it said it was delivered. According to the email it was delivered at my front door, which it wasn't! I had to re-purchase my order & have not received a refund for the order I never received. They need to CHANGE who they ship with very unprofessional...
-signed
*******@gmail.com

Date of experience: September 6, 2018
Wisconsin
1 review
3 helpful votes
Follow Avais W.
Unfollow Avais W.
Share Review
Report Review

Fashion Nova does not take any kind of responsibility if your package is lost or stolen. I recently had a package that was out for delivery but never reached my door. I notified Fashion Nova and the USPS of my missing package. They told me once it's sent from their facility, they are no longer responsible. So basically once we get your money, you are on your own. I'm now left with doing my own investigation with USPS which is Fashion Nova's delivery provider. To date, I still have not heard back from Fashion Nova. I will no longer support a business that has no regard for their customer's satisfaction!

Date of experience: September 6, 2018
Virginia
1 review
1 helpful vote
Follow Eliza M.
Unfollow Eliza M.
Share Review
Report Review

I'll be buying again soon
September 6, 2018

I follow this site on Instagram and love all the new styles that are posted regularly, even the neck ties for the gents! Keep up the great work.

Date of experience: September 6, 2018
Kansas
1 review
1 helpful vote
Follow Brandon M.
Unfollow Brandon M.
Share Review
Report Review

Fantastic purchase
September 6, 2018

Another fantastic purchase from a very satisfied lifelong customer! Can't beat the service and personal touches from this lovely online site.

Date of experience: September 6, 2018
Delaware
1 review
1 helpful vote
Follow Kathi H.
Unfollow Kathi H.
Share Review
Report Review

A dream to wear
September 6, 2018

The prettiest pastle's and wearing it not only made me feel like I looked beautiful, because of the elastic waistband and the fact the skirt is lined, makes it a dream to wear.

Date of experience: September 6, 2018
Oregon
1 review
1 helpful vote
Follow Cherryl K.
Unfollow Cherryl K.
Share Review
Report Review

Great customer service
September 6, 2018

The dresses are beautifully made with very good quality fabric. Great customer service, quality products and great price. Shipping was also on time.

Date of experience: September 6, 2018
Texas
1 review
1 helpful vote
Follow Janee I.
Unfollow Janee I.
Share Review
Report Review

Will continue to shop here! Customer Service was awesome and kept me informed on status of order. Will continue to shop here!

Date of experience: September 6, 2018
Virginia
1 review
1 helpful vote
Follow Mozella N.
Unfollow Mozella N.
Share Review
Report Review

Hi, I'm very happy with the shirt I bought from your shop, my husband looks great in them and I like all the styles available. I will definitely order again.

Date of experience: September 6, 2018