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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Florida
1 review
1 helpful vote
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Great clothes
September 11, 2018

I had outfits custom made. Fit around armhole and sleeve rather odd. I recut these myself and am pleased with result.

Date of experience: September 10, 2018
Texas
1 review
1 helpful vote
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Love my dress it fits perfectly. I purchased Fashionnova and I love it but I need to make the belt smaller Thanks alot

Date of experience: September 10, 2018
Wisconsin
1 review
3 helpful votes
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Don't bother.
September 11, 2018

I finally ordered from FashionNova after following their social media for so long.
Huge mistake, and I will never order for them in the future (other than to use up my store credit that was issued).
I spent $75 with them to have my order upgraded to free & 2 day shipping. I had a trip planned out of town 4 business days later, so I figured this would be plenty of time to receive my products. Nope! The order hadn't even processed or been shipped until I was out of town.
When I finally got home, luckily the package was still there. One of the products I opened had a hole it, lacking tags and likely already returned from someone else as the product looked worn. I contacted their customer support team ASAP, and they told me that because I didn't report the damage within 2 days of receiving the item, they would only issue me a 50% refund in the form of a store credit. Had the package been shipped in a timely manner like the paid upgrade on their website, I would have been able to report it sooner. Their customer service team gives no $#*! what so ever and I had to escalate to PayPal and my bank for a refund, oh, all of this on top of paying $7 to ship their bull$#*! crap back to them! Never again, sorry Cardi B!

Date of experience: September 10, 2018
Texas
1 review
1 helpful vote
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Excelent
September 10, 2018

I would recommend this seller because its very response to my email, the dress I got is very nice work, shipped very fast. Only I got extra payment for the tax of my country but other is very good

Date of experience: September 10, 2018
New York
1 review
1 helpful vote
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The merchandise arrived as expected and was even more beautiful then the pictures on the website. I will order from them again!

Date of experience: September 10, 2018
New York
1 review
1 helpful vote
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Amazing!
September 10, 2018

Great product great customer service. Awesome! Beautiful! Great quality! Great service! Amazing!

Date of experience: September 10, 2018
Maryland
1 review
2 helpful votes
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I'd definitely shop here again. Customer service was incredibly helpful, my order came in a lot lot sooner than I expected, and the garments we're beautifully made.

Date of experience: September 10, 2018
Minnesota
1 review
1 helpful vote
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I am a VERY happy customer
September 10, 2018

The dress itself is so beautiful and so well made. It has so many little details to it that just makes you keep staring at it. I am a VERY happy customer. I will recommend this site to everyone because it is amazing. And the prices are great too!

Date of experience: September 10, 2018
California
1 review
1 helpful vote
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Extremely happy!
September 10, 2018

I bought a dress for from fashionnova. When I seen the dress while browsing I fell completely in love with it. I couldn't see myself with any other dress than that one. So I took a chance and ordered my dress from their site. It came in so fast! I was really surprised since it was coming from over seas and I got it in less than a week.

Date of experience: September 9, 2018
Oregon
1 review
1 helpful vote
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Thank you so much for changing my families life! It was so hard to find beautiful high quality Indian clothing. This company changed our lives and we owe a huge Thank You :)

Date of experience: September 9, 2018
California
1 review
2 helpful votes
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Phenominal quality clothes
September 10, 2018

I received some of the clothes I ordered for my family and they are absolutely Stunning! The quality is amazing, they were shipped in a very secure package and the clothes look exactly like the pictures!

Date of experience: September 9, 2018
Connecticut
1 review
1 helpful vote
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Otherwise all good
September 10, 2018

I recommend this company to every one good quality. Very satisfied. Material can be improved. Otherwise all good

Date of experience: September 9, 2018
Florida
1 review
1 helpful vote
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I recommend Fashionnova
September 10, 2018

Goog communication, good support. I recommend Fashionnova. Amazing Quality, Real nice material. Thank you.

Date of experience: September 9, 2018
Louisiana
1 review
0 helpful votes
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Awesome
September 10, 2018

I live in Portugal and a week later i received my package. It came in awesome conditions, and the dress i asked was exact same as the photo.

Date of experience: September 9, 2018
Washington
1 review
1 helpful vote
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I'm very happy with it!
September 10, 2018

The customer service rep was very helpful and reassuring with any questions I had. I will definitely be shopping here again for formal attire.

Date of experience: September 9, 2018
Virginia
1 review
1 helpful vote
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Awesome experience
September 8, 2018

What a great experience it is dealing with fashionnova. The dress I ordered was more than I expected. Awesome experience.

Date of experience: September 8, 2018
New Hampshire
1 review
1 helpful vote
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The dresses are soooooo beautiful. And the look like the pictures online. Very nice Quality and it was only two weeks from my order until i had my dresses.

Date of experience: September 8, 2018
Georgia
1 review
1 helpful vote
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Enjoy shopping
September 8, 2018

Enjoy shopping the clothes are exactly what Iook for no regrets. It is not the last time I will buy a dress from Fashionnova.

Date of experience: September 8, 2018
Pennsylvania
1 review
1 helpful vote
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Fits perfectly
September 8, 2018

Dress was well made and it fits perfectly. Excellent customer service, I love my order. I will definitely order again. Thank you so much.

Date of experience: September 8, 2018
Massachusetts
1 review
1 helpful vote
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Perfect quality
September 8, 2018

I absolutely will recommend this site to everyone I know! Great dresses of real and perfect quality, cheap prices! Quick and very helpful customer service! I love fashionnova!

Date of experience: September 8, 2018