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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I had outfits custom made. Fit around armhole and sleeve rather odd. I recut these myself and am pleased with result.
Love my dress it fits perfectly. I purchased Fashionnova and I love it but I need to make the belt smaller Thanks alot
I finally ordered from FashionNova after following their social media for so long.
Huge mistake, and I will never order for them in the future (other than to use up my store credit that was issued).
I spent $75 with them to have my order upgraded to free & 2 day shipping. I had a trip planned out of town 4 business days later, so I figured this would be plenty of time to receive my products. Nope! The order hadn't even processed or been shipped until I was out of town.
When I finally got home, luckily the package was still there. One of the products I opened had a hole it, lacking tags and likely already returned from someone else as the product looked worn. I contacted their customer support team ASAP, and they told me that because I didn't report the damage within 2 days of receiving the item, they would only issue me a 50% refund in the form of a store credit. Had the package been shipped in a timely manner like the paid upgrade on their website, I would have been able to report it sooner. Their customer service team gives no $#*! what so ever and I had to escalate to PayPal and my bank for a refund, oh, all of this on top of paying $7 to ship their bull$#*! crap back to them! Never again, sorry Cardi B!
I would recommend this seller because its very response to my email, the dress I got is very nice work, shipped very fast. Only I got extra payment for the tax of my country but other is very good
The merchandise arrived as expected and was even more beautiful then the pictures on the website. I will order from them again!
Great product great customer service. Awesome! Beautiful! Great quality! Great service! Amazing!
I'd definitely shop here again. Customer service was incredibly helpful, my order came in a lot lot sooner than I expected, and the garments we're beautifully made.
The dress itself is so beautiful and so well made. It has so many little details to it that just makes you keep staring at it. I am a VERY happy customer. I will recommend this site to everyone because it is amazing. And the prices are great too!
I bought a dress for from fashionnova. When I seen the dress while browsing I fell completely in love with it. I couldn't see myself with any other dress than that one. So I took a chance and ordered my dress from their site. It came in so fast! I was really surprised since it was coming from over seas and I got it in less than a week.
Thank you so much for changing my families life! It was so hard to find beautiful high quality Indian clothing. This company changed our lives and we owe a huge Thank You :)
I received some of the clothes I ordered for my family and they are absolutely Stunning! The quality is amazing, they were shipped in a very secure package and the clothes look exactly like the pictures!
I recommend this company to every one good quality. Very satisfied. Material can be improved. Otherwise all good
Goog communication, good support. I recommend Fashionnova. Amazing Quality, Real nice material. Thank you.
I live in Portugal and a week later i received my package. It came in awesome conditions, and the dress i asked was exact same as the photo.
The customer service rep was very helpful and reassuring with any questions I had. I will definitely be shopping here again for formal attire.
What a great experience it is dealing with fashionnova. The dress I ordered was more than I expected. Awesome experience.
The dresses are soooooo beautiful. And the look like the pictures online. Very nice Quality and it was only two weeks from my order until i had my dresses.
Enjoy shopping the clothes are exactly what Iook for no regrets. It is not the last time I will buy a dress from Fashionnova.
Dress was well made and it fits perfectly. Excellent customer service, I love my order. I will definitely order again. Thank you so much.
I absolutely will recommend this site to everyone I know! Great dresses of real and perfect quality, cheap prices! Quick and very helpful customer service! I love fashionnova!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

