Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent service and web site shop but please change the way of delivery because post serve is not good.
Great work! No problems at all with shipping to the Netherlands. Delivery in just a few days. Good website.
NO PHONE NUMBER TO CONTACT, EMAILED CSR NO RESPONSE, FILLED OUT THE DAMAGED ITEM FORM, STILL HAVE NOT RECEIVED A STORE CREDIT, THE EMAILS BOUNCE BACK, NO ONE RESPONDS. ITEM I WANTED IS NOW SOLD OUT. THIS COMPANY IS COMPLETELY UNPROFESSIONAL. NEVER SHOPPING THERE AGAIN. I'LL PAY 3xs as much at another store to know I'm getting a product from a real store. THIS IS NOT EVEN A REAL STORE. WHO DOESN'T HAVE A PHONE # TO CONTACT CUSTOMER SERVICE? I'VE TRIED TO CONTACT COMPANY MULTIPLE TIMES, NO RESPONSE. ABOUT TO FILE FRAUD WITH MY BANK. NEVER AGAIN!
Backpack delivered in less than 48h on both occasions I ordered from Fashionnova. I highly recommend it!
I needed my outfit pronto, and I thought the (75$ and up to 2 days shipping) meant what it sounded like. But I have not yet received my package even though it has been a week. I am highly dissatisfied. All of my other orders arrived before this one even though this was the one package I was counting on. I have not yet received an update on my package since I placed the order. Note to the wise order three weeks ahead I guess...
Easy to order, quick delivery and regular updates on the status of the parcel. Couldn't be better. The item itself was well packaged and protected and in perfect new-item condition. I even got a friendly handwritten note within the package thanking me for my custom - lovely touch :).
Excellent items and service! Great price for a great product, arrived promptly with a nice note. Highly recommended.
First order was mistakenly cancelled, but customer services was very fast and professional in putting it right. I found the process reliable, efficient, and the product was as expected.
Great service and delivery times to Germany. Would definitely order from Fashionnova again. Excellent service. Fast delivery. Very happy!
The product arrived within the promised window of delivery, it was well packaged and exactly as it was advertised by fashionnova.
Y'all have the best deals and Nice's clothes I would shop here again These clothes are wat celebrities are wearing wow love it
Im honestly astonished with the product offering from this company. My friend in Los Angeles told me that he did an advertising spot for fashionnova locally and told me I had to check out them out. I have now bought from them twice for workout gear, and I am shocked that I am able to get $100 type workout stuff for $20-$30 bucks. Its a must find - just trying to spread the love to any other workout enthusiasts
Ordered a couple of things at first to try it out, but legitimately department store quality at warehouse prices. There's no telling how much I've saved buying my workout clothes here, I probably get stuff from here once a month now.
Finding a business that actually sells quality stuff at these "wholesale" or "discount" prices is great. My friends and I order bulk stuff from clothing shop online all the time especially for our intramural sports leagues.
I just got a v-neck t-shirt from FN, and I have to say that the quality is just phenomenal. The fit is really good too. The prices from FN are extremely affordable as well... I will definitely be spreading the word about FN to my friends!
I recently found this website. It is just Great! It has so many styles to shop. And the $$$s I have already saved compared to retail and my former online apparel sites. Fashionnova is my new go to site
This is my 2rd purchase from FN... Great selection with amazing pricing, and fast shipping! My daughter loved the workout outfit I bought for her birthday! Plus I got a very cute hoodie for myself! I highly recommend this site!
This site is the best! I found everything I wanted. Will be doing all my holiday shopping on this bad boy.
I will recommend this company, I use it a lot for my attire, and I have had great experiences every time. Fantastic selection, easy to find color and styles, Check it out!
The product shipped was accurate (correct sizes, etc) and arrived on time. This is a great option for t shirts and other basic clothing.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

