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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Arizona
1 review
1 helpful vote
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Excellent service
September 21, 2018

Excellent service and web site shop but please change the way of delivery because post serve is not good.

Date of experience: September 20, 2018
Pennsylvania
1 review
1 helpful vote
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Great work
September 21, 2018

Great work! No problems at all with shipping to the Netherlands. Delivery in just a few days. Good website.

Date of experience: September 20, 2018
California
2 reviews
13 helpful votes
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THEY SENT A DAMAGED ITEM!
September 20, 2018

NO PHONE NUMBER TO CONTACT, EMAILED CSR NO RESPONSE, FILLED OUT THE DAMAGED ITEM FORM, STILL HAVE NOT RECEIVED A STORE CREDIT, THE EMAILS BOUNCE BACK, NO ONE RESPONDS. ITEM I WANTED IS NOW SOLD OUT. THIS COMPANY IS COMPLETELY UNPROFESSIONAL. NEVER SHOPPING THERE AGAIN. I'LL PAY 3xs as much at another store to know I'm getting a product from a real store. THIS IS NOT EVEN A REAL STORE. WHO DOESN'T HAVE A PHONE # TO CONTACT CUSTOMER SERVICE? I'VE TRIED TO CONTACT COMPANY MULTIPLE TIMES, NO RESPONSE. ABOUT TO FILE FRAUD WITH MY BANK. NEVER AGAIN!

Date of experience: September 20, 2018
New York
1 review
1 helpful vote
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I highly recommend it!
September 20, 2018

Backpack delivered in less than 48h on both occasions I ordered from Fashionnova. I highly recommend it!

Date of experience: September 20, 2018
New York
1 review
1 helpful vote
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I needed my outfit pronto, and I thought the (75$ and up to 2 days shipping) meant what it sounded like. But I have not yet received my package even though it has been a week. I am highly dissatisfied. All of my other orders arrived before this one even though this was the one package I was counting on. I have not yet received an update on my package since I placed the order. Note to the wise order three weeks ahead I guess...

Date of experience: September 20, 2018
New York
1 review
1 helpful vote
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Brilliant service
September 20, 2018

Easy to order, quick delivery and regular updates on the status of the parcel. Couldn't be better. The item itself was well packaged and protected and in perfect new-item condition. I even got a friendly handwritten note within the package thanking me for my custom - lovely touch :).

Date of experience: September 19, 2018
Virginia
1 review
1 helpful vote
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Highly recommended
September 20, 2018

Excellent items and service! Great price for a great product, arrived promptly with a nice note. Highly recommended.

Date of experience: September 19, 2018
New Jersey
1 review
1 helpful vote
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Very good customer services
September 20, 2018

First order was mistakenly cancelled, but customer services was very fast and professional in putting it right. I found the process reliable, efficient, and the product was as expected.

Date of experience: September 19, 2018
California
1 review
1 helpful vote
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Great service and delivery times to Germany. Would definitely order from Fashionnova again. Excellent service. Fast delivery. Very happy!

Date of experience: September 19, 2018
Pennsylvania
1 review
1 helpful vote
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The product arrived within the promised window of delivery, it was well packaged and exactly as it was advertised by fashionnova.

Date of experience: September 19, 2018
Georgia
1 review
0 helpful votes
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I love fashion nova
September 20, 2018

Y'all have the best deals and Nice's clothes I would shop here again These clothes are wat celebrities are wearing wow love it

Date of experience: September 19, 2018
Oklahoma
1 review
0 helpful votes
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Im honestly astonished with the product offering from this company. My friend in Los Angeles told me that he did an advertising spot for fashionnova locally and told me I had to check out them out. I have now bought from them twice for workout gear, and I am shocked that I am able to get $100 type workout stuff for $20-$30 bucks. Its a must find - just trying to spread the love to any other workout enthusiasts

Date of experience: September 19, 2018
District of Columbia
1 review
1 helpful vote
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Ordered a couple of things at first to try it out, but legitimately department store quality at warehouse prices. There's no telling how much I've saved buying my workout clothes here, I probably get stuff from here once a month now.

Date of experience: September 19, 2018
Arkansas
1 review
1 helpful vote
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Finding a business that actually sells quality stuff at these "wholesale" or "discount" prices is great. My friends and I order bulk stuff from clothing shop online all the time especially for our intramural sports leagues.

Date of experience: September 19, 2018
Michigan
1 review
1 helpful vote
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I just got a v-neck t-shirt from FN, and I have to say that the quality is just phenomenal. The fit is really good too. The prices from FN are extremely affordable as well... I will definitely be spreading the word about FN to my friends!

Date of experience: September 19, 2018
Virginia
1 review
1 helpful vote
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I recently found this website. It is just Great! It has so many styles to shop. And the $$$s I have already saved compared to retail and my former online apparel sites. Fashionnova is my new go to site

Date of experience: September 18, 2018
Virginia
1 review
1 helpful vote
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AWESOME SITE!
September 18, 2018

This is my 2rd purchase from FN... Great selection with amazing pricing, and fast shipping! My daughter loved the workout outfit I bought for her birthday! Plus I got a very cute hoodie for myself! I highly recommend this site!

Date of experience: September 18, 2018
Florida
1 review
1 helpful vote
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This site is the best!
September 18, 2018

This site is the best! I found everything I wanted. Will be doing all my holiday shopping on this bad boy.

Date of experience: September 18, 2018
New York
1 review
1 helpful vote
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I will recommend this company, I use it a lot for my attire, and I have had great experiences every time. Fantastic selection, easy to find color and styles, Check it out!

Date of experience: September 18, 2018
Wisconsin
1 review
1 helpful vote
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Arrived on time
September 18, 2018

The product shipped was accurate (correct sizes, etc) and arrived on time. This is a great option for t shirts and other basic clothing.

Date of experience: September 18, 2018