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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Illinois
2 reviews
1 helpful vote
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Good quality clothing
September 26, 2018

Love selling my clothes, then using the funds to buy new ones on fashionnova. Really good quality clothing and a lot of choices.

Date of experience: September 26, 2018
California
1 review
1 helpful vote
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Love this site
September 26, 2018

I've gotten some really great clothes for very reasonable prices. Many things I order still have the tags on them. Was reluctant to order gently used clothes on line, but glad I did!

Date of experience: September 26, 2018
North Carolina
1 review
1 helpful vote
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High quality clothing
September 26, 2018

Always prompt with their products and customer service! Transparent communications and high quality clothing.

Date of experience: September 26, 2018
Maryland
1 review
1 helpful vote
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OMG! Amazing Clothes
September 26, 2018

OMG! Amazing Clothes, even more amazing prices. This site needs to be linked on the This Is Why I'm Broke website!

Date of experience: September 26, 2018
California
1 review
1 helpful vote
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Exactly what we all need!
September 26, 2018

I love fashionnova! I find fantastic unique, high quality items for great prices. On top of that, their return policy is extremely convenient.

Date of experience: September 25, 2018
North Carolina
1 review
1 helpful vote
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I love that items give sizes but also measurements. I'm usually in a size range but then I can look at measurements to get clothes that fit similar to some of my favorite and most flattering that I already have. I've have already found some new favorite brands just from shopping with this site. I love it!

Date of experience: September 25, 2018
Georgia
1 review
1 helpful vote
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An Excellent Find!
September 26, 2018

Excellent fashion clothes and the prices are amazing! A great way to save money and still be stylish!

Date of experience: September 25, 2018
Illinois
1 review
1 helpful vote
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Messed up on my shipment
September 25, 2018

They didn't write my whole address on my package so it was never delivered now I have no dress for homecoming and no matter who I call no one will help me :(( never buying from them again

Date of experience: September 25, 2018
Italy
1 review
0 helpful votes
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No no no
September 25, 2018

Not really what I expected.
The price was OK but the stuff was stinky, I had to wash it as soon as it got home.
Some stuff looked cheap but it wasn't cheap.

Date of experience: September 25, 2018
Colorado
1 review
1 helpful vote
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High-quality
September 25, 2018

The pictures and descriptions of clothing are very accurate. I have never been disappointed in what I received. If it did not fit I can send it back. It's a great way to buy clothes at a discounted price, but high-quality.

Date of experience: September 25, 2018
California
1 review
1 helpful vote
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All I wear now is from FN!
September 25, 2018

All I wear now is from FN! I am a walking billboard for your site.The customer service has always been expeditious, compassionate and helpful.

Date of experience: September 25, 2018
Florida
1 review
1 helpful vote
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Satisfied customer
September 25, 2018

Clothing available to buy is high quality. Customer service is usually prompt and very helpful. Price paid for my clothing has been fair.

Date of experience: September 25, 2018
Ohio
1 review
1 helpful vote
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A great way to shop & save
September 25, 2018

I have ordered from fashionnova multiple times & have loved every experience. There are great options at great prices & if something doesn't work out the process is easy. Customer service has always been helpful when needed.

Date of experience: September 25, 2018
Florida
1 review
1 helpful vote
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Easy to use for buying!
September 25, 2018

Easy to use for buying! Their clothes are often less than their worth, but the mission of fashionnova makes the difference!

Date of experience: September 25, 2018
New Hampshire
1 review
1 helpful vote
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The selection is great
September 25, 2018

The selection is great, the return policy is easy and the ability to get site credit for returns keeps you coming back! The bags is great too. Just fill it and send it in!

Date of experience: September 25, 2018
Virginia
1 review
1 helpful vote
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I love Fashionnova
September 25, 2018

No one does quite what they do. They've got great clothes and amazing prices. And they gave me a refund even when it was way past the return by date.

Date of experience: September 25, 2018
Pennsylvania
1 review
1 helpful vote
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Review carefully
September 25, 2018

Just review description of item carefully and make a decision. Yay or nay. I am enjoying every item I have purchased! Happy with all my purchases!

Date of experience: September 25, 2018
Washington
1 review
0 helpful votes
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I immediately emailed Fashion Nova to tell them that they had charged my credit card twice. I asked them to please cancel one of the orders, They refused to do so. They said they would be sending out both shipments, I would have to pay for return shipping and then I would only get store credit back. Why should I have to pay for their mistake?
Their customer service is terrible. What type of company charges you twice and refuses to cancel one of the orders?!

Date of experience: September 24, 2018
New York
1 review
1 helpful vote
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In general, FN is a good service and I enjoy the process of buying clothes from them. Where they have room to grow is in their service, which is really hit and miss.

Date of experience: September 24, 2018
Alabama
1 review
1 helpful vote
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Love the deals
September 24, 2018

Love the deals, love the ease of returns. Wish you could zoom in more clearly on the items and search improved.

Date of experience: September 24, 2018