Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love selling my clothes, then using the funds to buy new ones on fashionnova. Really good quality clothing and a lot of choices.
I've gotten some really great clothes for very reasonable prices. Many things I order still have the tags on them. Was reluctant to order gently used clothes on line, but glad I did!
Always prompt with their products and customer service! Transparent communications and high quality clothing.
OMG! Amazing Clothes, even more amazing prices. This site needs to be linked on the This Is Why I'm Broke website!
I love fashionnova! I find fantastic unique, high quality items for great prices. On top of that, their return policy is extremely convenient.
I love that items give sizes but also measurements. I'm usually in a size range but then I can look at measurements to get clothes that fit similar to some of my favorite and most flattering that I already have. I've have already found some new favorite brands just from shopping with this site. I love it!
Excellent fashion clothes and the prices are amazing! A great way to save money and still be stylish!
They didn't write my whole address on my package so it was never delivered now I have no dress for homecoming and no matter who I call no one will help me :(( never buying from them again
Not really what I expected.
The price was OK but the stuff was stinky, I had to wash it as soon as it got home.
Some stuff looked cheap but it wasn't cheap.
The pictures and descriptions of clothing are very accurate. I have never been disappointed in what I received. If it did not fit I can send it back. It's a great way to buy clothes at a discounted price, but high-quality.
All I wear now is from FN! I am a walking billboard for your site.The customer service has always been expeditious, compassionate and helpful.
Clothing available to buy is high quality. Customer service is usually prompt and very helpful. Price paid for my clothing has been fair.
I have ordered from fashionnova multiple times & have loved every experience. There are great options at great prices & if something doesn't work out the process is easy. Customer service has always been helpful when needed.
Easy to use for buying! Their clothes are often less than their worth, but the mission of fashionnova makes the difference!
The selection is great, the return policy is easy and the ability to get site credit for returns keeps you coming back! The bags is great too. Just fill it and send it in!
No one does quite what they do. They've got great clothes and amazing prices. And they gave me a refund even when it was way past the return by date.
Just review description of item carefully and make a decision. Yay or nay. I am enjoying every item I have purchased! Happy with all my purchases!
I immediately emailed Fashion Nova to tell them that they had charged my credit card twice. I asked them to please cancel one of the orders, They refused to do so. They said they would be sending out both shipments, I would have to pay for return shipping and then I would only get store credit back. Why should I have to pay for their mistake?
Their customer service is terrible. What type of company charges you twice and refuses to cancel one of the orders?!
In general, FN is a good service and I enjoy the process of buying clothes from them. Where they have room to grow is in their service, which is really hit and miss.
Love the deals, love the ease of returns. Wish you could zoom in more clearly on the items and search improved.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

