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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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New York
1 review
1 helpful vote
Follow Kam W.
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Love buying clothes here
September 27, 2018

Love buying clothes here. Saving so much $. Clean out bag is so easy too! Helps me keep my wardrobe ever changing and current.

Date of experience: September 27, 2018
New York
1 review
1 helpful vote
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I like Fashionnova!
September 27, 2018

I have found that they often do not take some of the good clothes or shoes I send in or give me a very low price. That's why I only gave 4 stars :)

Date of experience: September 27, 2018
Texas
1 review
1 helpful vote
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Great way to buy clothes!
September 27, 2018

Easy and convenient. Beautiful items delivered quickly and packaged lovely. Best of all, very easy return policy if item doesn't work! I do all my shopping with FN and have gotten many of my friends into it to!

Date of experience: September 27, 2018
Illinois
1 review
1 helpful vote
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Best brands at best prices
September 27, 2018

I love the quality of items they stock, at a fair price. I've been a customer for a long time now and always come back

Date of experience: September 27, 2018
California
1 review
1 helpful vote
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Nice description of clothes
September 27, 2018

Nice description of clothes, honest. Priced fair, good return policy. I would and have highly recommended Fashionnova to friends and family!

Date of experience: September 27, 2018
Illinois
1 review
1 helpful vote
Follow Anastasia V.
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I love this site and really love when you give us discounts off also :) Excellent pretty fast service! Thanks!

Date of experience: September 27, 2018
Missouri
1 review
1 helpful vote
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Perfect!
September 27, 2018

Everything I've bought from Fashionnova has been perfect! The prices and fast shipping are great too!

Date of experience: September 27, 2018
Florida
1 review
1 helpful vote
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I am a frequent purchaser from fashionnova and I have never been disappointed with my purchase! In fact, if anything, I have been pleasantly surprised with the condition and quality of all my purchases!

Date of experience: September 27, 2018
Minnesota
1 review
1 helpful vote
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FN is now my first go to store whenever I need clothing, shoes, and handbags. So impressed with their wide selections of both new items and I've actually found more items to love.

Date of experience: September 27, 2018
New York
1 review
1 helpful vote
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Great job-one suggestion
September 27, 2018

I have never had a problem with your merchandise! I buy all the time. My only suggestion is this: Each item has different measurements. XL has a bust size that can range from 32 to 45. It would be great to filter tops and dresses by bust size.

Date of experience: September 27, 2018
Wisconsin
1 review
1 helpful vote
Follow Serafina H.
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Fashionnova is easy to use with quality items to choose from. Recently we had a house fire and all of my clothes were burned. Great quality and unexpected perks! Has allowed me to even buy some of the clothes that I actually lost in our fire. Although used, the quality is good and they arrive very quickly! Thanks Great quality and unexpected perks!

Date of experience: September 27, 2018
California
1 review
1 helpful vote
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Great selection & prices!
September 27, 2018

The reason I took off one star is the long time it takes to get a reply when there's an issue. Sometimes I don't even get a reply. I email Customer Support because that seems to be the only way to get in touch with anyone. It used to be that I'd get an immediate reply but now it's days later, if at all. The reply is usually helpful, so that's good.

Date of experience: September 27, 2018
Virginia
1 review
1 helpful vote
Follow Marilee C.
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Everything is brand new, I have no complaints whatsoever. I absolutely love shopping on fashionnova.

Date of experience: September 27, 2018
Massachusetts
1 review
1 helpful vote
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Always a fantastic experience with fashionnova. I am obsessed with fashionnova! I have made so many orders I've lost count

Date of experience: September 27, 2018
California
1 review
0 helpful votes
Follow Dorathy W.
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I love FN!
September 27, 2018

My only complaint is that they have really raised the prices especially on other items. Some items are priced are reasonable.

Date of experience: September 27, 2018
California
1 review
1 helpful vote
Follow Yukiko G.
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I shop for clothes and shoes almost exclusively on FN. Over the years, there have been many items that didn't fit or weren't quite what I expected, but returns are very easy and the really great finds made it all worth it.

Date of experience: September 26, 2018
New York
1 review
1 helpful vote
Follow Carolina E.
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The flip side is, the number of items available is sometimes overwhelming. Luckily, there are many ways to limit your search. I love the super-easy return process.

Date of experience: September 26, 2018
Canada
1 review
1 helpful vote
Follow Sabrina C.
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Just received my order today! I wouldn't say the quality is great but you get what you pay for. Reasonable prices for what you're getting. I purchased the denim skinnies they are true to size and comfortable but they aren't as flattering as I had expected.

I will definitely be wearing them though!

I also purchased a jacket which most reviews advised to size up. I purchased a small which runs a little big but that's not really an issue it doesn't look stupid. I would take most reviews on the FashionNova site with a grain of salt. Make a purchase and you'll have an idea of how their clothes fit. My advise would be size down.

Reasonable shipping time to Canada. 5 days total.

I probably won't order again, however i am pleased with my purchases even though the jacket is a little big and the jeans aren't as flattering as i had hoped.

Date of experience: September 26, 2018
New York
1 review
1 helpful vote
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I LOVE FN
September 26, 2018

The ease of ordering, and if I am not 100% pleased, just send it back. The prices are so reasonable, I can have 3 X the outfits I normally would Thanks, FN. What a wonderful concept for those who cannot buy $$$$ stuff.

Date of experience: September 26, 2018
Missouri
1 review
1 helpful vote
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Great for buyers
September 26, 2018

I have never sold but have bought items from fashionnova many times. Items have generally been as described and I like that I can try things on and return them as needed without having to drag my kids with me to the store. The turnaround time for returning items has recently been significantly shortened so you don't have to wait as long to place another order with store credit, which made fashionnova even better! I rarely buy new clothes at full price anymore.

Date of experience: September 26, 2018