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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Great experience I had with Fashionnova, all info was clear from the company. I definitely recommend them.
I ordered some stuff from September 3,2018 and I'm yet to get those. The worse part is I asked for a cancellation because my order was delayed for over week and they still went through with it. Now I'm not able to get my $86.00 back.
Fashion Nova was my worse online shopping experience. Is there even a manager here?
I was dying to try all my new clothes only to be disappointed and Robbed
This site is definitely over rated
P. S if I was able to put a 0 I would have instead of 1
I like buying Fashionnova. The prices are fair and the merchandise is high quality. Great quality and selection!
Love this site and have gotten some great deals. Returns are easy enough but I would love if they sent a return slip attached to the packing slip.
I think Fashionnova has been great overall. There are times I return everything because the items are not quite the same as advertised.
I have been using this site for years! In the beginning turnaround time for your clothing was taking a bit long but my last shipment was faster then expected! I recommend this sight to all my friends!
Such an awesome site. I shop and consign with fashionnova and I absolutely love the merchandise and costumer service.
I've only bought one item. I was impressed with the speed of the item and the nice packaging it came in. However the handbag I purchased which wasn't expensive didn't show the scuffs and peels that was on it. I fixed it with glue & magic marker because I really liked it. I will probably order again.
This site is every bit as nice. The return label is ready and they credit the account quickly... I love FN!
Packages arrive in a timely manner and come beautifully wrapped. The products are great! 98% of items I keep but when something does need to be returned
I bought dresses for my 19 year old niece to go to her first school dance. They looked great. I also bought summer clothes for her. Great prices! Everything was in great shape.
Have gotten a lot of cute things here and the items that didn't work out for me I was able to send back and get credit for.
I have not been with fashionnova a long but my experience with them has been excellent. My order exceeded expectation
I love being able to try on clothes in my own home. It makes it easy to see if a skirt matches a blouse I already have, or shoes or jewelry etc. Being able to order and then return at no cost keeps me coming back. Browsing is easy and love the wide range of filters to narrow down choices if I'm looking for something specific. Very happy with this new way of shopping for clothes!
Great service, responsive, appropriate email updates regarding items sold and promotions. Thanks FN!
I ordered many things each time. Even if used looks like new and fits great. Ive found some beautiful things great prices. Will continue to shop fashionnova!
We need to work out in the return process but I love this company, easy returns and nice pieces! Love the Fashionnova concept!
Love all the items I have purchased so far. Very easy return process you make next to nothing on your sales
Im loving fashionnova and there vibe is awesome, if i could post pics with the review i would so show off guys its really worth going to check out! Matter of fact here go ill make it easy
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

