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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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California
1 review
1 helpful vote
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Great organization
October 1, 2018

I really enjoy shopping fashionnova. The merchandise is fresh, ever-changing, and I particularly like the highly personalized shopping service.

Date of experience: September 30, 2018
Florida
1 review
1 helpful vote
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Love each and every polka dot box! She has a collection of the most creative jackets, dresses, shoes and tops in town. I also enjoy shopping on the web site, it is a very easy experience.

Date of experience: September 30, 2018
New York
1 review
1 helpful vote
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I've just start shopping with fashionnova, they have a great selection of wonderful items, both women and men. I have told all of my shopping buddies to try FN you won't be SURPRISE!

Date of experience: September 30, 2018
Florida
1 review
1 helpful vote
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Great site!
October 1, 2018

Great site! Found some great clothes and sold some clothes (even though I Didn't get as much as I thought on my clothes).

Date of experience: September 30, 2018
South Carolina
1 review
1 helpful vote
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Great place! Absolutely love all my new things can't wait to go back! Recommend to everyone to try it's fun

Date of experience: September 30, 2018
California
1 review
1 helpful vote
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Hard for me to know what size I need! Sometimes 10, sometimes 12. European sizes not any different but I order what I like. If it doesn't fit, returns are hassle free. I have a credit built up so it makes it easy for me order when I see something I like! Thanks!

Date of experience: September 30, 2018
Georgia
1 review
0 helpful votes
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Excellent
September 30, 2018

The quality of the items are excellent and I mostly return items because of fit. I have recommended fashionnova to my friends and they are becoming fans as well. The environmental impact is a plus too.

Date of experience: September 30, 2018
New York
1 review
1 helpful vote
Follow Kari G.
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My favorite
September 30, 2018

Fashionnova is my favorite new on-line store and my husband never gets mad when I shop at fashionnova. Thanks!

Date of experience: September 30, 2018
Alabama
1 review
1 helpful vote
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Great way to buy clothes without breaking the bank. Excellent selection, prices. I have had good luck with this site. Would recommend it for everyone to try.

Date of experience: September 30, 2018
New York
1 review
1 helpful vote
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The description of each item posted has been completely accurate in my experience. I've loved each piece I've purchased and I would recommend Fashionnova.com to anyone.

Date of experience: September 30, 2018
California
1 review
1 helpful vote
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Cloths are in excellent condition. And very affordable. Don't shop in other stores anymore! I use Fashionnova for my shopping needs

Date of experience: September 30, 2018
Connecticut
1 review
1 helpful vote
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I love this site
September 30, 2018

I love this site, the purse that I bought was too big for me but I kept it to give to my sister who saw it and snatched it out of my hand. I told her I was sending it back to you. But, all alone I knew I was going to give it to her for her birthday. Thanks fashionnova You're the best and your prices aren't too shabby either.

Date of experience: September 30, 2018
Illinois
1 review
1 helpful vote
Follow Edna H.
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I love shopping on fashionnova more than any other site! The clothes are always in great shape with fast shipping and easy returns.

Date of experience: September 30, 2018
Florida
1 review
1 helpful vote
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Unique one of a kind finds!
September 30, 2018

Unique one of a kind finds! Pictures and chest, waist, and length sizes given make shopping easy. If doesn't fit or you change your mind returns are easy.

Date of experience: September 30, 2018
Texas
1 review
1 helpful vote
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The best brands
September 30, 2018

The best brands, items are brand new, I am now able to wear the quality pieces I was not able to afford, being retired, and semi-broke. No more trips to the mall, I just go to my mailbox, how great is that?

Date of experience: September 30, 2018
Maryland
1 review
2 helpful votes
Follow Vanessa S.
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They charge to ship and they charge to return. You are only offered store credit. They lost my return in the warehouse and aren't willing to give a refund even though I have the tracking number. Bunch of thieves, u can find the same clothing somewhere else. Will NEVER order from them again!

Date of experience: September 30, 2018
Texas
1 review
0 helpful votes
Follow Donna S.
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Do not buy from this company. We ordered several dresses and the quality was terrible. I didn't want their cheap merchandise and sent it back. They will not refund my money. They only give store credit. Why would anyone want store credit for merchandise that is junk I would never wear. I have filed complaints with the Better Business Bureau and my credit card. I will never do business with them again and will tell everyone I know not to buy from them! No company should be allowed to keep your money and force you to buy their poor quality merchandise.

Date of experience: September 29, 2018
Texas
1 review
1 helpful vote
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Best shopping site
September 30, 2018

Best shopping site i have ever used. I am a single mom of 2 and i love how everything is affordable!

Date of experience: September 29, 2018
Michigan
1 review
1 helpful vote
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I had a good experience with Fashionnova!. I liked the clothes. But I didn't like having to pay to return some dresses I didn't like.

Date of experience: September 29, 2018
Illinois
1 review
1 helpful vote
Follow Geneva F.
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Large variety and frequently changing inventory. Only negative comment is that they are slow processing returns and this is a minor concern.

Date of experience: September 29, 2018