Fashion Nova
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From the business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Fashion Nova Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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I have ordered a couple of things that didn't fit me quite right and returns were so simple! I am addicted to the thrill of finding great items at great price.
Fashionnova is amazing and makes it possible for me to look fab on my not so fab budget! The website and app are incredibly easy to navigate and customer service is outstanding.
Love everything about Fashionnova. Socially conscious. Variety of products. Easy returns. Great clothes at great prices!
I love the things I have purchased at fashionnova and will be buying more items in the future I am currently in between sizes so when I get down to a size nine or twelve I will be buying again very happy with this website.
I have gotten some excellent clothes at wonderful prices. More fruitful than trips to my local used clothing store, where name brands are hard to find.
I have been happy with my experience with fashionnova. I started buying from fashionnova and love that I can find my favorite items.
I ordered Fashionnova jeans because I heard such great reviews about them. I tracked my package excited about it's arrival. When I received the notification that my item had been delivered, to my dismay I arrived at my apartment to see that my mailbox was empty. Since it was late, I figured it was dropped off at the apartment office. The next day, I go to my apartment office twice and my item was no where to be found. I contacted the post office that gave me inquiry number only to tell me that they have it listed as delivered. I called the post office back, for which I was told to file a claim. At the same time, I reached out to Fashionnova in hopes they would understand what is going on, and maybe just resend the item. Instead, I was told that they need a denied claim. I received a phone call on Monday, that post office can not do anything about my item, and if the carrier left it at the wrong box, then it's no longer their responsibility. I emailed Fashionnova with my entire dilemma. All day, I did not receive any notification or return email. I then decided to call. I spoke to a very nice young lady and as sweet as she was, only offered me a promo code. Granted, I appreciate her attempt to try her best to resolve my issue, however she was denied. I only asked for my item to be reshipped because I needed by Friday and they were not even willing to do that. I work in customer service and the sign of a good company that cares about the people they serve should go above and beyond. Especially if it is not at the fault of the customer. I provided claim ids, screen shots of my claim, and reference numbers to my claim, as proof that I'm not just trying to score free jeans. I just want the item that I paid for or my money back. I do not understand why this is difficult. Looking at some of the reviews, I see I'm not the only one. Sadly, I had planned my next outfit that was well over 100 worth of clothing. I am so disappointed on how difficult it is, to do something that is right by the customer.
Good stuff, good prices, but slow and expensive delivery. I like everything I have ordered. However, delivery is kind of slow, and I think more expensive than necessary.
I love Fashionnova! Top brands at discount prices, and the best customer service ive ever experienced!
Love Fashionnova! I've bought many nice things cheap and haven't had to send anything back! Thank you!
This is an awesome way to shop used. No hassle returns. Quality merchandise. It's all good! Thanks!
I ordered over 200$ in clothes for my vacation that was coming up and I was aware that I was qualified for free 2-day shipping. First, that's a lie. My clothes haven't shipped off til a week later after I got off my vacation then on top of that when I does get shipped, some of my clothes are out of stock. Wtf? How is that possible and now they're telling me that can give me a refund. I don't want no refund I want the clothes that I was expecting. Now I have to wait for this refund to come. I wonder how long this gonna take.
My orders have always arrived on time, who can beat that? I highly recommend fashionnova for anyone who's in need of quality clothing for half the price it would sell at a regular store.
The shopping is great. The returns are fantastic. The choices are amazing. I highly recommend fashionnova to anyone!
Online shopping is easier for me with living in a small town, being a mom of 4 and running an in-home daycare. And if things don't fit it's easy to get them returned in the 14 days they give you. The items are always great quality!
I am pleased with the selection of clothes available at really good prices. Delivery is quick, my only concern is measurements. I have to stick to my favorite labels as I know what size to look at, and posted measurements do not seem to be accurate.
I recommend Fashionnova to all of my friends because I love it so much. As a teacher, their budget friendly designer looks allow me to look great for every class, which boosts my confidence and makes me a more confident leader.
I even have fun just surfing the website, which I call "screen" shopping instead of window shopping. Their customer service is top-notch, their products are fantastic, and they're promoting clothing that is good for our planet.
The note from the CEO was a nice touch. I received my clothes quickly and was happy with the condition. Great overall interaction with your Company. Keep it up!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members