Fashion Nova
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From the business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Fashion Nova Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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Fashion Nova may have nice clothing but their return policy is horrible! You also have to pay to return and tif they lose your return, they insist that you do the legwork). Ridiculous! Also, if you receive a credit for a return (because Fashion Nova does not refund any money under any circumstances), they take there time resending your new order, because it is a credit and they are not receiving money from you this time around. I have been waiting two weeks now and although the merchandise is available, it still has not shipped. At first, their excuse was it takes 72 hours. Now their excuse is "sorry for the delay", and that's it! And there's no way to reach customer service by phone because it always say "all circuits are busy". I vow to never use this company again once I have used my credits. I want my money back and to be done with this company! I have also filed with the Better Business Bureau and Consumer Regulatory Affairs because of returned merchandise that they lost.
I ordered a dress and later got message it was out of stock even though I was able to place the order. However, the company quickly processed the cancellation but I would rather know it was out of stock before that.
Found a dress I really liked at Fashionnova. Was pleased with the delivery and the dress was exactly as pictured.
An excellent experience! Very pleased with our order. The dress arrived promptly in great condition. It was exactly what my daughter was hoping for.
Every thing that I have ordered is in mint condition, fits perfect and delivered in a timely fashion. I have told all of my girlfriends about the site.
Love the shipping and return speed and free returns! Love browsing in my spare time! My only complaint is that some items are too pricey for other items.
Their clothes are consistently good quality. I've been happy with everything I've bought off the website. Pricing is great.
Fashionnova is awesome. I have ordered clothes from them twice now and been very happy both times. Thank you!
I love the selection, I love the prices, I love surprises in Goody Boxes. I love it all! Awesome return policy makes shopping low-risk and therefore I buy way more than I would otherwise.
Love this website and I hope the great level of customer service continues. This company cares. Thanks FN!
Great service! Pleased with convenience of shopping the online store, recieve and return of order, and quality of clothes.
I only wish I had known about the $10 referral before I told so many of my friends about my experience. The payout can be a bit confusing at first- other than that it's been a great experience overall.
I would recommend Fashionnova to everyone! The ease of receiving and returning a clean out bag has made my experience a very good one. I
Great experience! Great quality, fast shipping, great packaging! I really like it. Have gotten very nice quality items.
Great company to do business with. The clean out bag was sent quickly with easy to understand instructions, and the overall process was great!
They play around with the 72 hours processing... I read a review that said a customer tried to cancel an order after 3 hours, well they told me they could not process my order until the next day... hhhmmmmm. My daughter's senior homecoming dance, they did not get the dress out in time, their solution... lets wait and see if the dress shows up in time... THAT IS NOT A SOLUTION! If it is no show, I have one evening to try and find a replacement dress... UGH! I asked for the company to overnight a dress out to me... they do not have those capabilities at this time... convenient. Right? If you are under time constraints- DO NOT USE THIS COMPANY- If you expect customer service... DO NOT USE THIS COMPANY- If you are not in a hurry to receive your dress and do not care about customer service... THIS is the Store for You -
Frustrated and Unhappy :(
This company is unbelievable and money hungry. I placed an order today, I called a few hours after to cancel the order and I was told they can not cancel an order once it's in the system it has to be mail out. The upsetting part about this policy is the fact that once an order is mailed out the costumer can only receive store credit not a refund. So basically this company is dictating how you spend your money, even if you hate the product. If I don't like the material of the clothing nor the company I shouldn't be forced to spend my money there. I should be able to at least cancel my order or request a refund.
I love dress and I love being able to buy clothes and accessories that are beautiful. I even wore a fashionnova item on my wedding day!
I loved most of the items I bought here, they were in excellent condition. I love their discounted clothes, I will continue to shop there in the future.
I bought from fashionnova for the first time about a month ago, and I bought about four shirts, two jeans, a sweater and two earrings. The items are good quality.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members