Fashion Nova
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From the business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Fashion Nova Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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Shipping was fast and my jumpsuit fit like a glove. I loved everything about it, will be purchasing again.
The ONLY reason I ordered from this company is because my very first time purchasing from them they screwed up so bad on my birthday ordered that when I returned it I was stuck with their gift cards because they don't give refunds even if they send you a defective product. This alone is ridiculous.
So after having these cards for months I finally used them giving this company another chance... omg. Again customer service failed to deliver. I placed a order two weeks before my event and after almost a week my order is still in processing... wt$. So I called to check the status and was told they don't know when the order will ship... so I told her to just cancel it, does me no good to arrive weeks after my event. Their rep said and I quote " when the order final ships once it arrives to you, pay to return it to us and you'll get a gift card".
Why would I want to receive another gift card? Their policy states 72 hours processing time, now unless they ship on Saturday and Sunday. And they don't my package should have been on its way by now. They need to change their policy to reflect correctly and say it takes a week.
The customer service is very subpar and Fashion Nova needs a course in that dept as well as honesty. As a business owner since 2005 customer service is a core part of business.
I will be leaving a negative review and now they will lose a potential customer. Maybe that will help this company realize how very important integrity, honesty, and customer service is when dealing with customers
I was amazed to see how quick my order arrived. The material was nice it fit perfectly. I love it. I see myself, shopping with your company, in the near future.
I was skeptical when I ordered from FN. My order was delivered quickly, quality was good and everything was true to size! Will definitely order again!
Shopping with Fashionnova was great. Very easy. And my items were shipped and delivered very fast. Thanks!
Delivery was timely and the dress was exactly as shown and described. The fit was true to size. Plenty of stretch. Good job!
I placed an order for two dresses and it arrived and fit well. Buying from an online store that had business locations gave a sense of comfort before I placed my order. I would recommend!
Prom Gown Internet Order! No problems with my order and they even shipped out early to accommodate my needs!
Exactly what i ordered and the correspondence was very quick and easy! Great site! I will definitely use this site again!
We ordered a dress in a size that no one else had thought we would have to special order FN had it and sent in a very timely manner. We are absolutely thrilled!
Dress was shipped in good time. Shipping was perfect and great care was taken in how the dress was packed. My daughter is very Happy! :)
I immediately ordered the shirt and had it in hand in two weeks, which was just as promised. The employees I dealt with were very professional and fashionnova met every expectation!
I was very hesitant to order a prom dress online, but there was no local store that carried the right size. I called fashionnova to verify the dress was in stock, and received a prompt return call confirming it was.
After being burned by another online dress shop, I was not sure I wanted to try again but my daughter found a dress she loved. So I found it on line at FN and called to make sure they really had it. The lady I spoke with was very helpful and double checked her inventory to make sure. She called me back, said she had it and I place my order. It worked out wonderfully!
I would like to thank Fashionnova for their excellent service and immediate assistance. Great Job FN!
I was happy with the customer service and helping me find a dress. Between emails and phone conversations they were great all the way around and dress is excellent quality...
Only rated 4 stars due to they did not have the dress we wanting in the size we needed. It showed they had it until we ordered it then they did not have it.
I am very pleased with my purchase. I received the pants within a week. I will order from fashionnova again.
The customer service was excellent my daughters dress was perfect. This is the third dress purchased from them. My daughter was so happy with her dress and also got a nice jewelry set free with her purchase. Thank you Fashionnova for making my senior extremely happy.
Fashionnova's customer service SUCKS! I ordered over 200 dollars worth of clothing over 2 months ago and due to their garbage delivery service, it arrived late while I was out of town and got sent back to their warehouse. I cannot speak to a representative for the life of me. The best they will do is respond to your emails with a pre-composed message. They do not answer their phone line, I have called for days and at this point I don't believe they actually have a phone center, like it's a fake line. Rather than re ship my package, as I requested, they intend to credit me the balance to my account. Still no credit though. Even though it returned to their logistics center 2 weeks ago. This company $#*!ing sucks and I haven't even touched their clothing yet.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members