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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I would most definitely recommend this company to others. Nice clothes, style and fit. Everything I loved, I want to order many more things
Nothing bad to say and when i called customer service they were very helpful. Definitely one of my favorites and will be ordering again
However I paid for priority and it did not arrive in time for my trip. Processing of order takes longer than expected, but items are Great!
First time shopper of this site. Very pleased with my items and plan to order again soon. Thanks Fashionnova!
Where Have You Been All My Life? True to size, fast shipping, affordable prices. Can't believe I didn't know about you guys sooner!
I have never had a bad experience since becoming a customer in 2017. Clothes are great quality, and shipment is always fast! I am a satisfied customer!
It's easy to shop online and the shipping is quick! I absolutely love my dress! Shipping was quick as well.
I really love the products and the prices however sometimes the sizing is a little weird. That wouldn't be a big deal if the return policy was better. The cost of return shipping is sometimes more than the value of the clothing!
Clothes true to size, great material and I love that the models look real so I have a proper expectation on how my clothes will look on! I also love the note on what size the model is wearing!
Cute clothes. Good prices. Interesting styles I've never tried before. Always love shopping here when i get a chance! Thank you!
Customer support was great at helping me with my promo code concern & prompt as well. My order came & everything was as expected
I love the quality of the clothes, the sizing is accurate, the price, the fast shipping and the ease of ordering.
The clothes fit great and they are affordable. Dress fits perfectly. Looks just like the picture. Great Job Fashionnova!
Clothes are beautiful, but sometimes come too small or too big even though there is a size chart. Materials are sometimes misleading as well.
Ever since I discovered Fashionnova life has changed. Being a heavier/curvy girl I would always have problems finding clothes that would fit me and look really nice and have style. Your clothes are the best every time I wear your clothes I get complements people always want to know where I got my piece from. I shop on your website 90% of the time and love all the amazing style to choose from.
I never see anyone with my clothes on! One of a kind pieces! There is so much to choose from and affordable! If the store was in my area, I would attempt to be one of your models, not for the money, but to see the new clothes! I am a customer for life! I wanna scream it to the world!
Loved my purchase. Color is vibrant and it fits perfectly. I'm short so my dress it a bit long, but love it all the same..
Shipping typically takes 5-7 days, my order is always correct, and they always have awesome sales & promotions. I highly recommend
Best company I've shopped with online. Everything I've purchased has been just the way the site describes the product. I am ever so happy and would recommend this company to anyone.
I would definitely recommend it to others, plus the clothes are nice, does not look cheap like other online shopping. I would shop again
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

