Fashion Nova
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Yesstyle
Snag Tights
Spiral Direct
Missguided
Cider
Charlotte Russe
Savage X Fenty
atthemoment
Wicked Clothes
Shein
Bloomchic
In The Style
Fashion Nova Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have purchased several items from fashionnova and it's worth it. The price and quality of the clothing were excellent. I would recommend this site to all my friends.
The jewelry is pretty their true to picture. Soooooo much variety for ever single category! Love from all they way in Boston, Ma
Nice fabric! Fast delivery no more than one week! If you are a curvy girl order one size up in everything, every thing! The quality is not cheap but summer clothes are lightweight. The fabric is really nice to the touch.
The website was easy to use with a good selection. The items I purchased were reasonably priced and the quality was good for the price.
It has now been 30 days since I lodged my international claims form as a customer representative instructed me to. This was only suggested 2 months after my package was 'unable to be delivered'. I have not heard from Fashion Nova regarding this package. I have now been out of pocket $104 AUD since 29 July (3 months).
I love my pieces! They all fit perfectly! Shipping was pretty fast. So, I will definitely be back soon for more!
The site is easy to navigate. I had to return an item and that was an easy process as well. I will definitely continue to use this website as a buying option.
You guys are awesome! Thanks for giving us full figured women a chance to dress trendy and sexy at the same time!
I love all these clothes! I just can't figure out how to put this corset dress I bought on. It's gorgeous and it's upsetting me I can't figure it out. Besides that everything is great!
I actually have 2 similar outfits from another site, I love this one it fits me so perfect, I see you ran out of the 2x in the striped 2 piece that I wanted to order will you have more soon.?
The clothes may have been unique, but the customer service is extremely dismissive and unprofessional. The first order I made went terribly wrong, and 2 months later, I ended up with a duplicate of a non-returnable item. I'm in Canada, so the exchange rate is also at our disadvantage. They were not understanding of the situation at all, I was sent a 'copy and paste' of general information over and over again after sending many emails. I finally called them today thinking the issue would finally be resolved, but the lady dismissed me and re-read over the same 'copy and paste' policies. On top of that she was extremely rude, and uninterested. I did like the clothes, but honestly I never want to order from them again, the customer service was extremely disrespectful and unprofessional.
The clothes were Gorgeous! Very true to size! I will be ordering again. Returns seem a little harder to navigate than a typical online
Loved the clothes! Great fit! Great quality! Great style and price! I will continue shopping there! Quality material and fit just right!
Merchandise fit to size and my order came really quick. I will be ordering from this site again. Good job FN!
Looks exactly how I visioned it to be. Fits great! Great material & really reasonable price. Love it
I love fashionnova clothes. They fit me to a Tee. There maxi dresses very fashionable I can dress them up or down. I am shaped funny but their clothes are forgiving. Definitely would recommend this place for plus size women.
I truly tell everyone about this site! For one year now I've been ordering my birthday attire from this site.
I ordered a size 3x fits great. I will definitely be purchasing from this website again. Thank you Fashionnova!
Super cute and affordable clothes! I've bought dresses and tops and have been happy with my purchases so far! Will buy more.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members