Fashion Nova
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From the business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Fashion Nova Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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I ordered a few items and was happy with each item. Good quality material, the fit was perfect and the prices were great! Very happy with my purchase.
Most of all the items I've purchased which is quite a few; are perfect in fit. Only thing is the shoe selection is slim for 11 & 12 sizes. I would love to see more bigger shoe sizes... I will recommend this company to my friends... thank you...
Wow what Can I say about Fashionnova? They keep bringing that classy and on edge style for us Curvy women! Haven't been dissatisfied yet. I have so many women that ask me and compliment me on your collection of clothes. I really could be an ambassador to Fashionnova lol! Thank you for keeping the curvy women in style
This is the email I sent to the complaints department for review today:
3:13PM 10/16: I contacted your service center and was on hold for 20-30 mins... when I finally got someone, I advised that it was ridiculous that I waited that long. RESPONSE: USUALLY the wait is an HOUR? Now, we move on to my order status, your website states 72 Business hours for an order to ship. I placed order # last Thurs evening. Today is 3 bd's is it not? FRI, MON, TUES? First the rep was VERY rude and indignant because she did not like my line of questioning. She at first advised that with the order number provided, she could not access my order. I then provided my email address. She could then access my order and stated the order number was correct? HUH? I questioned why my order is not shipping today and instead of tomorrow... she again became rude because of my line of questioning. She then placed my on hold while I was speaking and HUNG UP ON ME! This just happened.
Are these the types of people you employ? I have placed several orders with your company, which can be fact checked, but trust that this will be the LAST one. Thank you for your time.
I placed an order in May, did not receive it. Called for assistance and as per instructions filed an affidavit in July. Waited 30 days for the investigation, and it is not OCTOBER and I have receive neither my package or a refund (which is what was discussed with the customer rep). Everytime I call it automatically hangs up. Beyond frustrated, never buying again. WOULD NOT RECOMMEND.
I recently purchased around $200 worth of clothing from Fashion Nova and I could not be anymore disappointed. The hype about the brand and their clothing is almost a joke and I should've read more reviews before buying a whole bunch of stuff that clearly did not look how the items looked on the website. Despite the fact that the clothes did not match the photos shown and were not true to sizing as some stuff fit perfectly and others fit more bigger or looser, I was happy to place a return. I live in Australia and I went into the post office only to find out shipping is about $80! I am very very disappointed in the fact that I have to spend almost as much money as what I would get back in a refund which is not worth it. I feel so disappointed I want to cry that this money could've been spent elsewhere. I understand that on their "easy returns" page it states that you are liable for the return of shipping costs if you want to return an item but people like them would know how to scam young and naive women into not being aware of how much shipping charges would be. I'm so appalled that a website promoting being yourself and looking good use this as a way to take advantage of young women.
I've been shopping with you guys. I always find good pieces. What I loved most about FN was the quick shipment. Now I guess volume has increased and shipping takes much longer.
So many of my friends and family always ask me they Love my cloths and I always recommend everyone to shop at Fashionnova.com, I give 5 starts and beyond!
Love the clothes & the ease to return items that doesn't work for me. Please keep up the good work and always having items that are in style for us plus size beauties!
OMG. I am so glad that I found this website. Hip, trendy and clothes that actually fit my plus size stature. I am officially a FN addict.
Since I started shopping at FN I never had any problems with any of my orders. I never had to call customer service to find out about any order they came on time.
I personally love everything I have purchased. So far the size, cut, and style has been exactly what's described. I love the model selection, they're realistic everyday fabulous women and they make it a ton easier to shop.
OMG! I was holding my breath, I can now breathe again. I read almost all of the reviews and was so nervous to order from Fashionnova. There were so many negative reviews, but I really wanted 2 of their dresses. I just received my order, and I must say I'm pleasantly satisfied! Whew. All I say is everyone may have different experiences, mine went effortlessly well.
It was my first time ordering and i was very nervous! However, my dresses are beautiful! I ordered the clothes for a family trip to Jamaica and i LOVE my clothes. I hope there are beautiful bathing suits on the website! Im a happy customer!
I love my dress! I ordered on Oct. 5 got my order by Oct 12. The dress fits great! Would order from them again!
At first I thought it was a scam but then I tried it out and I was satisfied with the items I received. My packages are always on time I be surprised on how fast they arrive! I LOVE LOVE LOVE THEM!
Before ordering I was hesitant to due to all the unpleasant reviews but I proceeded anyway. I just received my package today and everything was there. I'm going on vacation soon and my order arrived quickly as I hoped it would. All of my pieces fit well too, that's also a plus. I will definitely be ordering from here again.
Their clothes are really cute. Their sizing is very off, very misleading. You order something and it's too small.
I have ordered from here 5 times... All before a trip and every time the shipping is fast and reliable. I love the clothes and they are True to size. I have become a loyal customer and I hope they continue the good work.
I'm a frequent buyer because I love their Clothes But Let me be honest here to save you a Headache, Their Return Policy is the worst of the worst not only that you have to pay for the shipping back to them SO NO FREE RETURNS!@ all. I always Pay a lot to ship items back Thru UPS to make sure everything gets to them soon according to my tracking # My return got there 10/04 signed as received by Them. And today is 10/15 and I'm still haven't receive my credit, After several Calls and E Mails Back and Forth this is all I been getting as an answer:
(Fashion Nova)
Thank you for choosing Fashion Nova. I'm glad to assist you!
We will notify you by email as soon as we receive and process your return. We will subsequently email you a store credit in the form of an E-Gift Card.
The package was delivered on 10/4/2018 and returns can take up to 5-7 business days to process and we should be completing your return soon.
Please note that Customer Care does not have access to returned packages, we only have access to when the return has been processed by our returns department.
Kind Regards,
I'm going out on Vacations I really Need to re order this And I'm still waiting... So up to you after my advice Like I said Love their Clothes and Offers but They Need a Better Return Policy this sucks!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members