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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Washington
1 review
0 helpful votes
Follow Jenna H.
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Fast delivery I would recommend this company to my friends and family and for the plus size they are true to their size

Date of experience: October 21, 2018
Indiana
1 review
1 helpful vote
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When I first saw the website I was a little skeptical on ordering because I had never heard of it before. But I am so happy that I did! The styles and selections of the clothing are awesome! And the prices are reasonable as well!

Date of experience: October 21, 2018
Colorado
1 review
0 helpful votes
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I just found out about this site and I am able to find everything i am looking for an event on this site. Shipping is fast and product is of great quality!

Date of experience: October 20, 2018
Virginia
1 review
1 helpful vote
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I ordered two bodysuits and received them in a package together. Everything was good quality and fit well. I tell all of my friends about this and a few of them even ordered from you guys since then.

Date of experience: October 20, 2018
New York
1 review
1 helpful vote
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Don't be fooled by the price, everything I received was excellent quality and actually exceeded my expectations! The shipping was also super fast.

Date of experience: October 20, 2018
West Virginia
1 review
1 helpful vote
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Yes I definitely love your store quality of clothes I will definitely recommend. Fabulous prices and fabulous clothes

Date of experience: October 20, 2018
Florida
1 review
2 helpful votes
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Ordering was easy
October 20, 2018

Ordering was easy, Product was exactly as described and very good quality for price. Shipping was prompt. Perfect order experience.

Date of experience: October 20, 2018
North Carolina
1 review
2 helpful votes
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I have purchased several outfits from your company. I like the quality of the clothes. I am happy with your merchandise.

Date of experience: October 20, 2018
Pennsylvania
1 review
2 helpful votes
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I love this website
October 20, 2018

I love this website, but I would love for them to offer free returns on their products. Clothes have an amazing fit

Date of experience: October 20, 2018
South Africa
1 review
1 helpful vote
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Terrible
October 19, 2018

Still waiting for my order that was placed in March, no tracking updates, really disappointing and dis

Date of experience: October 19, 2018
North Carolina
1 review
2 helpful votes
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Each and every time I wear an outfit from Fashionnova people compliment me and ask where do I shop. I love the sales and discounts which makes my purchases so affordable and makes the wearing of the outfits even better when I feel like I got them at a steal.

Date of experience: October 19, 2018
New Jersey
1 review
1 helpful vote
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I recommend this store
October 19, 2018

I have been ordering online with this company for a year or two now. I love their clothes. Their styles are very sexy! I will most definitely be making future purchases for this spring summer.

Date of experience: October 19, 2018
Wisconsin
1 review
1 helpful vote
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Dress was super cute. It pairs well with knee high boots. I love everything I buy from you guys!

Date of experience: October 19, 2018
Oregon
1 review
1 helpful vote
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Never disappointed
October 19, 2018

I'm never disappointed with my service with Fashionnova. My products fit the description, they are stylish and they ship immediately, I've never had to wait for long.

Date of experience: October 19, 2018
Georgia
1 review
1 helpful vote
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Very well pleased!
October 19, 2018

It's hard to find a plus size clothing store that is true to size and also have beautiful clothing! I am well pleased with my purchases, and most definitely will be ordering from Fashionnova again! Thanks

Date of experience: October 19, 2018
New Jersey
1 review
3 helpful votes
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I understand fashion nova is a very popular but they need better customer service. I've had many issues and every time I call I am on Hold for half and hour for them to never answer. The last few times that I ordered from Fashion Nova one item did not come in my package. I emailed a customer service agent and they took 3 weeks just to give me a gift card. The second time my package was delayed for two weeks! Mind you, I spent over $150 and I ordered in advance so that I could use my clothing for an event I had. I believe they have affordable great clothing, However, they have the time to collaborate with many famous people. Yet, can't improve their customer service.

Date of experience: October 18, 2018
Maryland
1 review
1 helpful vote
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Absolutely beautiful
October 18, 2018

The top I purchased for an all Red Event was absolutely beautiful. I looked stunning. I was more than pleased with this purchase.

Date of experience: October 18, 2018
Florida
1 review
1 helpful vote
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I love you Fashionnova
October 18, 2018

I've been shopping with you all for a little over 1year and I'm always pleased with my purchase. From shoes to clothes even jewelry I've purchased them all. Would love to spend more but being on a fixed income limits that.

Date of experience: October 18, 2018
Texas
1 review
1 helpful vote
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The clothes were amazing
October 18, 2018

The clothes were amazing. They fit very nicely and the quality of the fabric has been good. It's especially nice to get items on sale prices which are low. Love this company. Great fashionable pieces always available

Date of experience: October 18, 2018
Texas
1 review
1 helpful vote
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Good quality clothing
October 18, 2018

FN is always having a sale, and offering promotional discounts. They always have new items to Choose from however, they only keep the items until they are sold out. They to not restock items so if you find something and like it, get It! It may not be there in a day or week.

Date of experience: October 18, 2018