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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Ohio
2 reviews
7 helpful votes
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BS
October 31, 2018

Placed order on Oct 15th, to date have not received order. Keep getting emails saying they are working to get order fulfilled if it isn't fulfilled within 10 days from order date, order will be cancelled. I was also given an option to cancel, which I did twice... still no refund. Calling credit card company TODAY. This is beyond ridiculous. No to mention this happened last summer... took order a month to arrive. This is it Fashion Nova, I'm done. The excellent reviews are fake! There is no way. Buyers beware. If you're ok waiting for a month to receive your order, knock yourself out. Don't say you haven't been warned.

Date of experience: October 31, 2018
Washington
1 review
1 helpful vote
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Grade A Service
October 31, 2018

I ordered boots accidentally that I already owned and my credit card was recredited the full purchase price the same day. The representative was courteous and informed me that since the order hadn't shipped-out it wasn't a problem! Awesome! This was my first ordering experience with fashionnova but, it won't be my last. For sure!

Date of experience: October 31, 2018
California
1 review
1 helpful vote
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Good price
October 31, 2018

I felt as thought Fashionnova website was easy to navigate, I found exactly what I was looking for quickly and at a good price, and the delivery speed was great and the product came just as expected. No complaints.

Date of experience: October 31, 2018
Illinois
1 review
1 helpful vote
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Just one complain
October 31, 2018

Was unable to order on the phone with FN had to go online. Other than that no complaints, delivery and product as expected.

Date of experience: October 31, 2018
Kansas
1 review
1 helpful vote
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Found a top of the line jacket at nearly half price. Arrived on time, item was as expected. Overall very good experience.

Date of experience: October 31, 2018
Utah
1 review
1 helpful vote
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Just wonderful!
October 31, 2018

Just wonderful! Everything was so easy. Site is great, orders ship on time. Great experience! Great job!

Date of experience: October 31, 2018
New York
1 review
1 helpful vote
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My order came quickly and the boots were right. I had never heard of FN until my search for these boots in my size (small and hard to find). I am delighted to have found it.

Date of experience: October 31, 2018
California
1 review
1 helpful vote
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Super nice people and reliable service! Speedy service and friendly customer service. I wouldn't hesitate to order online from them again in the future.

Date of experience: October 31, 2018
Oregon
1 review
1 helpful vote
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The price was $20 below competitors. And the shipping was prompt. Love my new fashion shoes. Thanks Fashion Nova!

Date of experience: October 31, 2018
Florida
1 review
1 helpful vote
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Excellent
October 31, 2018

This was my first time ordering from Fashion Nova. They had excellent, quick shipping. The product was exactly as described.

Date of experience: October 31, 2018
New Jersey
1 review
1 helpful vote
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Got a great deal on a great pants... throw in free, speedy shipping, and we are toasty and happy. Thank you for an easy transaction!

Date of experience: October 31, 2018
Washington
1 review
1 helpful vote
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I'm very happy with my experience. I received a call from customer service after placing my order to confirm my purchase had been processed and received my order two days later.

Date of experience: October 30, 2018
Minnesota
1 review
1 helpful vote
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I am one happy customer!
October 31, 2018

Ordering was easy all the way to checkout. I called with an important question after ordering and customer service was great! Fashion Nova will get more orders from this site!

Date of experience: October 30, 2018
Virginia
1 review
0 helpful votes
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Great buy and experience
October 31, 2018

Great buy and experience. Product arrived timely as expected. The price for the jacket was the best on the net!

Date of experience: October 30, 2018
Tennessee
1 review
0 helpful votes
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I love my leather Jacket and at a very good price! Quick delivery. Excellent products, service and selection! Highly recommend this site! Thank you!

Date of experience: October 30, 2018
Colorado
1 review
1 helpful vote
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Great service
October 31, 2018

I ordered a coat from Fashion Nova. Their price was lower than anywhere else. My coat was promptly sent to me. I have no complaints.

Date of experience: October 30, 2018
California
1 review
1 helpful vote
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Very Prompt Service
October 31, 2018

Very Prompt Service. The men's wear was exactly what I wanted and received it in a very prompt time. Thanks! Great job!

Date of experience: October 30, 2018
New York
1 review
1 helpful vote
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Fantastic customer service. They went well beyond my expectations helping with the warranty issue. I'm a dedicated web customer now.

Date of experience: October 30, 2018
Florida
1 review
0 helpful votes
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Fashion Nova took my money and never deliver. I emailed them and I have received 2 email and to date but Fashion Nova representative blamed it on USPS. I went to USPS I was told by the supervisor that Fashion Nova should replace the sandals.

I am left in limbo empty handed and Fashion Nova kept my money.

Date of experience: October 30, 2018
Montana
1 review
0 helpful votes
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Quality at a good price
October 30, 2018

I searched the web for a rain jacket and Fashionnova had the best price. I had no issues with the purchase or delivery.

Date of experience: October 30, 2018