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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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Placed order on Oct 15th, to date have not received order. Keep getting emails saying they are working to get order fulfilled if it isn't fulfilled within 10 days from order date, order will be cancelled. I was also given an option to cancel, which I did twice... still no refund. Calling credit card company TODAY. This is beyond ridiculous. No to mention this happened last summer... took order a month to arrive. This is it Fashion Nova, I'm done. The excellent reviews are fake! There is no way. Buyers beware. If you're ok waiting for a month to receive your order, knock yourself out. Don't say you haven't been warned.
I ordered boots accidentally that I already owned and my credit card was recredited the full purchase price the same day. The representative was courteous and informed me that since the order hadn't shipped-out it wasn't a problem! Awesome! This was my first ordering experience with fashionnova but, it won't be my last. For sure!
I felt as thought Fashionnova website was easy to navigate, I found exactly what I was looking for quickly and at a good price, and the delivery speed was great and the product came just as expected. No complaints.
Was unable to order on the phone with FN had to go online. Other than that no complaints, delivery and product as expected.
Found a top of the line jacket at nearly half price. Arrived on time, item was as expected. Overall very good experience.
Just wonderful! Everything was so easy. Site is great, orders ship on time. Great experience! Great job!
My order came quickly and the boots were right. I had never heard of FN until my search for these boots in my size (small and hard to find). I am delighted to have found it.
Super nice people and reliable service! Speedy service and friendly customer service. I wouldn't hesitate to order online from them again in the future.
The price was $20 below competitors. And the shipping was prompt. Love my new fashion shoes. Thanks Fashion Nova!
This was my first time ordering from Fashion Nova. They had excellent, quick shipping. The product was exactly as described.
Got a great deal on a great pants... throw in free, speedy shipping, and we are toasty and happy. Thank you for an easy transaction!
I'm very happy with my experience. I received a call from customer service after placing my order to confirm my purchase had been processed and received my order two days later.
Ordering was easy all the way to checkout. I called with an important question after ordering and customer service was great! Fashion Nova will get more orders from this site!
Great buy and experience. Product arrived timely as expected. The price for the jacket was the best on the net!
I love my leather Jacket and at a very good price! Quick delivery. Excellent products, service and selection! Highly recommend this site! Thank you!
I ordered a coat from Fashion Nova. Their price was lower than anywhere else. My coat was promptly sent to me. I have no complaints.
Very Prompt Service. The men's wear was exactly what I wanted and received it in a very prompt time. Thanks! Great job!
Fantastic customer service. They went well beyond my expectations helping with the warranty issue. I'm a dedicated web customer now.
Fashion Nova took my money and never deliver. I emailed them and I have received 2 email and to date but Fashion Nova representative blamed it on USPS. I went to USPS I was told by the supervisor that Fashion Nova should replace the sandals.
I am left in limbo empty handed and Fashion Nova kept my money.
I searched the web for a rain jacket and Fashionnova had the best price. I had no issues with the purchase or delivery.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

