Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fashion Nova is back on that bull $#*!! I really think they should stop accepting orders in the mist of big moves etc. They will take your money and not send your stuff. I ordered on the 25th they have yet to respond or send my items! What pisses me off more is they continue to advertise and take more people money!
The combination of vintage and bohemian styles seems as if it would be flattering on all figure types. And I love the combination of smaller and larger prints. This is definitely perfect for our beach event!
I can really find jeans my size there, they have really cute clothes and it's affordable. They always have sales and you can find pretty cool stuff. I'd recommend stopping by and see if you find something you like.
Definitely, enjoy shopping so of course coming to this website makes it easier. The website makes searching for items easy and its simple to locate what you want. The items I've purchased now and in the past have all been of good quality and true to their descriptions. FN is really reliable and good!
I am a loyal shopper of Fashion Nova and have recommended this brand to my friends. I haven't heard negative responses from them and this means that they have been provided with excellent service. I'm happy FN treated us well!
I can tell that my orders were carefully made with love. Really, the quality is perfect and the designs are very unique and versatile. Love you FN!
I bought an expensive dress from fashion nova it cost about $100 but it was definitely worth it. Love the design and the fabric is so smooth and comfortable. Wore it to an event last night and I got awarded as best dressed! Thanks fashion nova!
This company has usually been pretty good about getting your order on time. This time my order took 3 weeks to deliver and I paid for 2 day shipping. I ordered 5 things and only got 1. Never again. Don't recommend!
I placed my first FN order October 18th and I still have yet to receive it. I've emailed them multiple times and they continue to keep sending me coupon codes for my next purchase. FN if there's any advice I can give to you: 1, stop sending me emails about 'order now and receive 2 day shipping' when I ordered 3 weeks ago and you still won't deliver it to me and 2, why would I want to purchase from your site again with a coupon code when I can't even get my 1st order? My roommates ordered their clothes weeks after me and got theirs yet here I am with nothing. Very disappointed with FN and I don't think I'll order from them again
I ordered from this site last month and I was surprised by the good quality.My package arrived quickly and without any problem. I'm going to order again because I love the site!
I was always afraid from online shopping, but my girlfriend saw a dress in this amazing website, so i bought it for her as gift for her birthday, and guess what, I received it so fast also with a high quality, my gf liked so much and she is now buy a lot of products from this website. Thanks
I wasn't sure about this site because of some reviews but Im really surprised because of the quality and shipping. Delivery doesn't took long and quality of the few things I received is really great. I can really recommend it.
Recently ordered a jacket and pair of denims and the price was affordable! My experience was a good one and the quality of the product is also great!
I am online shopaholic. The cloth material I ordered was good. I am impressed with their on time delivery. The displayed cloth was exactly same that was delivered.
One of the best online site for shopping. They provide genuine and trusted products. They also provide excellent and fast service to their customers at reasonable prices
This is really best as comparison to others. They provides online dresses at very cheap prices. Very best design as well as very cheap price. Highly recommending!
Wide range of products to choose from with different designs. Secure Payment. You won't find the same design over and over again. Shopping for dresses just became easier thanks to them!
Product quality is excellent. Provides heavy discount on clothes. I have ordered many things from this website and I'm really impressed by their services.
They've helped me find high-quality clothing for an amazing and great price! Whenever I am wearing a bathing suit or dress from this website, everyone wants to know where it's from! I've had such a good experience with Fashionnova.
I usually go to the store and then order online. The ordering process is simple and shipping is fast. Fashion Nova also has great prices on their clothing items. I love Fashion Nova.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

