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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Louisiana
1 review
1 helpful vote
Follow Juana M.
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Everything is easier with Fashionnova.com. I can go with everything here. There are a lot of great products in sales on this websites. I am so on this website. This is the second times I have shopped on FN, and I am very happy with your service. Thanks so much, and obviously, I am already your loyal customer.

Date of experience: November 12, 2018
Massachusetts
1 review
1 helpful vote
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I've ordered from FN tons of times and I've never ever had a problem. This website is honestly the best place to buy clothes (especially if you're a student on a budget like me!) and I gotta admit i do go on ~very~ regular FN shopping trips!

Date of experience: November 12, 2018
Nevada
1 review
2 helpful votes
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Good quality
November 12, 2018

This is my second order with the express shipment. I really recommend this site to buy your clothes on the line. Good quality of products and time for express shipment really acceptable.

Date of experience: November 12, 2018
Rhode Island
1 review
1 helpful vote
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Fantastic onlineshop
November 12, 2018

As long as you are conscious of the brands you are shopping from, the site, in general, is amazing - free shipping, gifts and quite easy to get extra discounts.

Date of experience: November 12, 2018
Ohio
1 review
1 helpful vote
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Happy!
November 12, 2018

Have just had my first order and super happy! Everything explained well on sight and quick to get my stuff, love it!

Date of experience: November 12, 2018
Kentucky
1 review
1 helpful vote
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Amazing Company that always delivers the products are cheap, and it takes a little exploring to find good quality pieces but its well worth every penny.

Date of experience: November 12, 2018
Oregon
1 review
1 helpful vote
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Great product range!
November 12, 2018

Amazing range of beautiful products at discounted prices! Would highly recommend to anyone wanting to buy quality products at discounted prices. Easy shipping and quick delivery worldwide.

Date of experience: November 11, 2018
Arizona
1 review
1 helpful vote
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Great place to shop
November 12, 2018

The quality of the clothing I have purchased has been really good. The pictures on the website reflect what the clothes look like when I receive it. The prices are also reasonable. I love this website!

Date of experience: November 11, 2018
Georgia
1 review
1 helpful vote
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Great Service
November 12, 2018

I love this site. The clothes are exactly what I like and when you checkout you have all the details about the order and the shipping.

Date of experience: November 11, 2018
California
1 review
1 helpful vote
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TRUSTWORTHY
November 12, 2018

Customer Service is so far very good in replying queries. Ship items very quickly that all my orders arrived in a week. Always have great promos.

Date of experience: November 11, 2018
Minnesota
1 review
2 helpful votes
Follow Deanna O.
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The shipment time didn't lie and actually arrived on time and within the 3-7 days! The packaging surrounding the actual products I bought were very sturdy. The bubble wrap was a hassle but i'm much more glad that there is so much so i know my products were safe.

Date of experience: November 11, 2018
New York
1 review
1 helpful vote
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Variety of clothes, cosmetics, accessories, etc. It's affordable for most of the things. Some are pretty good quality. Would recommend friends to shop.

Date of experience: November 11, 2018
New Jersey
1 review
5 helpful votes
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3 weeks still no shipment
November 11, 2018

I placed an order on October 18th for 6 items for a total of $147. Free two day shipping right? Awesome?! Nope! It is now November 11. And they have my money, but still not ever a tracking number, confirmation, nothing. Emailing is a waist of time. And calling is a waist since there is not a live rep to speak to. What is the problem?

Date of experience: November 10, 2018
California
1 review
1 helpful vote
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Pink heel boots
November 11, 2018

The boots are very cute however I have order 3 pair of boots and they are not comfortable at all. I have no problem paying for shoes because I'm a shoe fanatic but when shoes hurt my feet I have a major problem. Want be ordering anymore shoes period.

Date of experience: November 10, 2018
New York
1 review
2 helpful votes
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I order fashion nova on a regular and they usually will take about a week to deliver. I placed my order on Oct 25 giving ample time for it to arrive. It nov 10 and i still have no tracking number. I sent several emails and the automated system will just send you a apology with a coupon. Today i sent a email cancelling my order. Thank God they accepted to cancel it and fully refund me. But NEVER AGAIN

Date of experience: November 10, 2018
District of Columbia
1 review
1 helpful vote
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Great website design
November 10, 2018

Great website design, clear information about products. Shipping was decently fast considering the distance the items were shipped, and I was able to track my purchase the whole way. Overall I really like this site.

Date of experience: November 9, 2018
Louisiana
1 review
1 helpful vote
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Comfy Sweater
November 10, 2018

I was lucky enough to get a hold of Fashion Nova's sweater after the sale and I wish I had purchased this the first time round. It is absolutely stunning, flattering, comfortable and unique.

Date of experience: November 9, 2018
Colorado
1 review
1 helpful vote
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Favorite Order
November 10, 2018

So much cute stuff for a great price here in Fashion Nova. My favorite purchase from here was a floral romper! Still have it in my closet. I got so many compliments on it.

Date of experience: November 9, 2018
Illinois
1 review
3 helpful votes
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Keep them coming
November 10, 2018

Would love to see more collections from fashion nova. I know that there's a lot already in the website but I do not want to wear that everyone is wearing. I totally love this brand but I also want to be different.

Date of experience: November 9, 2018
Florida
2 reviews
1 helpful vote
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Disappointed
November 9, 2018

Ordered boots for a Halloween party with upgraded shipping to insure delivery time. The boots arrived late so pointless to keep. I have no use for tacky boots I was only going to wear to a Halloween party. Had to pay $20 to return and then they're refusing to give me my money back and only offering store credit as if I'd purchase anything else from them?!

Date of experience: November 9, 2018