Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

New York
1 review
1 helpful vote
Follow Kari W.
Unfollow Kari W.
Share Review
Report Review

Brilliant experience
November 20, 2018

Fantastic shoes my son loves them, and great girls on the end of the phone for assistance on sizing. Thank you.

Date of experience: November 20, 2018
California
1 review
1 helpful vote
Follow Ella N.
Unfollow Ella N.
Share Review
Report Review

Easy and simple ordering process, I was notified one of my items was no longer in stock and credited immediately. Different payment options including Amazon pay which was a bonus. I will definitely be ordering again as lots of items are cheaper than other websites.

Date of experience: November 20, 2018
California
1 review
1 helpful vote
Follow Meghan L.
Unfollow Meghan L.
Share Review
Report Review

Efficient
November 20, 2018

Very quick, prompt and clean service. Arrived well in the estimated time. The item was as described and ideal for what I wanted it for, Would certainly recommend this site!

Date of experience: November 20, 2018
North Carolina
1 review
1 helpful vote
Follow Inez H.
Unfollow Inez H.
Share Review
Report Review

I will have one happy brother when it comes to Christmas! Would have given 5 stars however I never got a confirmation email or tracking and that was disappointing but the goods did arrive and I was happy with my items. I would buy for here again!

Date of experience: November 20, 2018
Florida
1 review
1 helpful vote
Follow Joanne H.
Unfollow Joanne H.
Share Review
Report Review

Amazing service. They said my order would be delivered on a specific date which was true. However, I would not be at home to collect the order so instead they delivered the order to a retailer near where I live. Then i was able to collect that order the next day. For free delivery I had received my order in 3 days, one of which was ultimately down to me. Would recommend this site to anyone looking for fashion clothing.

Date of experience: November 20, 2018
California
1 review
1 helpful vote
Follow Melba G.
Unfollow Melba G.
Share Review
Report Review

Genuine half price sale prices. Excellent value for money. Fast delivery. Free returns and free postage. Definitely ticks all my shopping boxes. Will certainly look at this company in future.

Date of experience: November 20, 2018
North Carolina
1 review
1 helpful vote
Follow Rosa B.
Unfollow Rosa B.
Share Review
Report Review

Five stars, Unfortunately the item we bought was not suitable due to size but returning and refund was no problem. Will definitely shop here in the future.

Date of experience: November 20, 2018
Florida
1 review
1 helpful vote
Follow Adrienne S.
Unfollow Adrienne S.
Share Review
Report Review

Love it
November 20, 2018

I've bought from FN online for years. I've never had a bag experience. Clothes are great. Great service. If something isn't suitable, just send it back and it's credited back to your card in days. Love it

Date of experience: November 20, 2018
Texas
1 review
1 helpful vote
Follow Janice W.
Unfollow Janice W.
Share Review
Report Review

Excellent
November 20, 2018

Excellent... Used many times, always quick with deliveries and returns are stress free too! Would highly recommend:-)

Date of experience: November 20, 2018
Florida
1 review
2 helpful votes
Follow Ellie R.
Unfollow Ellie R.
Share Review
Report Review

Disappointed
November 20, 2018

Size is one size smaller than what you wear. They don't tell you that. Fashion style is amazing but the quality in material is poor. Shipping is a nightmare. Lost three packages of mine and it took me three months to get "store credit". No cash refunds. Customer service call line is a two hour wait. Customer service via email are a different representative each week so you have to explain your issue again and again. Missing items in my orders when received but they mark your order as fullfilled on your account without any proof it was delivered. They use on-trac to deliver and on-trac will steal your packages. Wish fashion nova is a bit more organized.

Date of experience: November 20, 2018
Georgia
1 review
1 helpful vote
Follow Betty S.
Unfollow Betty S.
Share Review
Report Review

Ordering very easy, was able to find what I needed, great choice of designer clothing. Fast delivery, overall very happy with FN

Date of experience: November 20, 2018
California
1 review
1 helpful vote
Follow Judy J.
Unfollow Judy J.
Share Review
Report Review

Very straightforward purchase and easy returns too. Would definitely deal with this company again. Great job!

Date of experience: November 20, 2018
New York
1 review
1 helpful vote
Follow Kimberly C.
Unfollow Kimberly C.
Share Review
Report Review

I never had any problem with them, products are always good quality, well wrapped and the shipping is quite fast. I would totally recommend this website to anyone!

Date of experience: November 20, 2018
Texas
1 review
0 helpful votes
Follow Harriet M.
Unfollow Harriet M.
Share Review
Report Review

All clothes are wonderful
November 20, 2018

Very professional, we had a problem with the customs as delivering was outside, a solution was proposed to me and I have received my order on time, all clothes are wonderful. Thank you!

Date of experience: November 20, 2018
Oregon
1 review
1 helpful vote
Follow Nicole B.
Unfollow Nicole B.
Share Review
Report Review

I was skeptical of ordering from this company as I had only seen social media influencers wear or review their clothes, but I took a gamble and am so glad I did! The clothes came exactly as shown online and the sizes were true to the size charts posted for each item. I will definitely order again and recommend this to others!

Date of experience: November 20, 2018
New York
1 review
1 helpful vote
Follow Arlene B.
Unfollow Arlene B.
Share Review
Report Review

Easy online ordering and quick shipping! I'm very impressed with the quality of the items I received. Thanks Fashionnova!

Date of experience: November 19, 2018
New Jersey
1 review
1 helpful vote
Follow Patsy M.
Unfollow Patsy M.
Share Review
Report Review

I love shopping with Fashionnova the best online shopping I have ever had and I shop online a lot and this store has it all

Date of experience: November 19, 2018
Michigan
1 review
1 helpful vote
Follow Casey R.
Unfollow Casey R.
Share Review
Report Review

Will order again
November 20, 2018

I give a high 5 I loved that shipping was fast. The outfit cute. Size too lrg. But will have it altered. Will order again. Thanks

Date of experience: November 19, 2018
California
1 review
1 helpful vote
Follow Meredith B.
Unfollow Meredith B.
Share Review
Report Review

Recently i bought mens wear. Tshirt is Fabulous. Latest collection are available. Customer care co-operates very well. If you have any problem just talk to the customer service, they are very polite and will guide you very properly.

Date of experience: November 19, 2018
Oregon
1 review
1 helpful vote
Follow Delores C.
Unfollow Delores C.
Share Review
Report Review

The web page is awesome!
November 20, 2018

My experience with Fashionnova has been great because they have excellent customer service. Wide range of selections especially for women's. Great rate! The web page is awesome! Fast shipping.

Date of experience: November 19, 2018