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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Fantastic shoes my son loves them, and great girls on the end of the phone for assistance on sizing. Thank you.
Easy and simple ordering process, I was notified one of my items was no longer in stock and credited immediately. Different payment options including Amazon pay which was a bonus. I will definitely be ordering again as lots of items are cheaper than other websites.
Very quick, prompt and clean service. Arrived well in the estimated time. The item was as described and ideal for what I wanted it for, Would certainly recommend this site!
I will have one happy brother when it comes to Christmas! Would have given 5 stars however I never got a confirmation email or tracking and that was disappointing but the goods did arrive and I was happy with my items. I would buy for here again!
Amazing service. They said my order would be delivered on a specific date which was true. However, I would not be at home to collect the order so instead they delivered the order to a retailer near where I live. Then i was able to collect that order the next day. For free delivery I had received my order in 3 days, one of which was ultimately down to me. Would recommend this site to anyone looking for fashion clothing.
Genuine half price sale prices. Excellent value for money. Fast delivery. Free returns and free postage. Definitely ticks all my shopping boxes. Will certainly look at this company in future.
Five stars, Unfortunately the item we bought was not suitable due to size but returning and refund was no problem. Will definitely shop here in the future.
I've bought from FN online for years. I've never had a bag experience. Clothes are great. Great service. If something isn't suitable, just send it back and it's credited back to your card in days. Love it
Size is one size smaller than what you wear. They don't tell you that. Fashion style is amazing but the quality in material is poor. Shipping is a nightmare. Lost three packages of mine and it took me three months to get "store credit". No cash refunds. Customer service call line is a two hour wait. Customer service via email are a different representative each week so you have to explain your issue again and again. Missing items in my orders when received but they mark your order as fullfilled on your account without any proof it was delivered. They use on-trac to deliver and on-trac will steal your packages. Wish fashion nova is a bit more organized.
Ordering very easy, was able to find what I needed, great choice of designer clothing. Fast delivery, overall very happy with FN
Very straightforward purchase and easy returns too. Would definitely deal with this company again. Great job!
I never had any problem with them, products are always good quality, well wrapped and the shipping is quite fast. I would totally recommend this website to anyone!
Very professional, we had a problem with the customs as delivering was outside, a solution was proposed to me and I have received my order on time, all clothes are wonderful. Thank you!
I was skeptical of ordering from this company as I had only seen social media influencers wear or review their clothes, but I took a gamble and am so glad I did! The clothes came exactly as shown online and the sizes were true to the size charts posted for each item. I will definitely order again and recommend this to others!
Easy online ordering and quick shipping! I'm very impressed with the quality of the items I received. Thanks Fashionnova!
I love shopping with Fashionnova the best online shopping I have ever had and I shop online a lot and this store has it all
I give a high 5 I loved that shipping was fast. The outfit cute. Size too lrg. But will have it altered. Will order again. Thanks
Recently i bought mens wear. Tshirt is Fabulous. Latest collection are available. Customer care co-operates very well. If you have any problem just talk to the customer service, they are very polite and will guide you very properly.
My experience with Fashionnova has been great because they have excellent customer service. Wide range of selections especially for women's. Great rate! The web page is awesome! Fast shipping.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

