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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I ordered a cardigan for my daughter, which arrived in reasonable time and was a great success. Beautifully shaped and styled, a very good colour and extremely wearable. We have bought frequently from FN, and always been pleased with the merchandise, service and delivery.
I love the clothes despite them not being cheap. I almost don't want others to know about Fashionnova as their clothes are made well and lots of people comment about them on me. Only downside is the delivery which is very slow. You can't get anything within a week unfortunately.
I have been buying Fashionnova clothes, they are so stylish and better than anything you see in the shops quality is so good my only criticism would be it can take a long time for your order to arrive
Excellent products, found are usually a very good fit. A very good range of fashion products which are constantly updated. Really look forward to the brochures that arrive frequently. Postage and packing are well done and garments arrive in good condition. Occasionally items are quite awhile before they arrive, but well informed when this is to happen.
FN is a brilliant company their products are tip top, customer service excellent and styles superb. I would recommend them to the world.
Delighted with the quality, finish, fit and lovely care to packaging of my 3 recent purchases. Very pleased all items delivered in one parcel. It would be helpful if the web site had a tracking option so as to ensure effective delivery.
Very happy with my purchase. Everything is great quality and fit perfectly. Communication is very easy with customer service and packaging first class. Happy customer :)
I had ordered with customized blouse. The shirt and blouse stitched was perfect as per my measurement with enough margin left. The service is awesome and in time. I recommend FN to all my friends. This is my third purchase.
Items were beautifully stitched. Material as described on site. Packaged adequately. Arrived at due time. Staff communications were excellent informing of any delays or issues promptly.
I am so happy with every purchase i do with Fashionnova. I recommend them to my friends all the time. Recent purchase has been very delightful. My husband dress was.
This online shop does no wrong. Excellent service, quality of women clothing, delivery and so on. I have used them time and time again. Even trusted them with my fashion list.
Excellent service and really happy with my items. I know Fashion Nova are a new company but I'm glad I ordered from them. I will order again.
Great service, quick delivery and the shoes I bought are fab. Will definitely order from fashionnova again. Thank you
There's $120 I'll never get back from FashionNova. They never refunded me after I requested my money back after waited over a month for my order WHICH NEVER SHIPPED. Their lame excuse was that they are moving to a new distribution center, which they explained in an automated email sent to me after I requested the refund. In other words, they seem to be having trouble with their inventory. (Some people wrote about how they don't take sold out items off their site, so people keep buying them) Not surprising.
I received an email stating that they have moved and have better than ever facilities and customer service and fast shipping... so I took a gamble and ordered with them on Saturday afternoon. Since then, my order has not shipped (5 days later). So much for the "Free shipping over $75" because my order was well over $100. Very disappointed in myself for thinking that they have improved things. Needless to say, I don't care how cute their stuff is I will not be ordering from them again. Maybe less marketing and more customer service would benefit this company.
Fashionnova really need to improve their customer services instead of putting their effort on marketing. I feel bad for their customers buying stuff worth more than $200, I have been waiting to get my parcel and a respond for more than a month now! And you know what I have ordered $300 worth of items and half of my items were missing! I still didn't get a respond and a refund! I keep getting messages that they are moving into another facility. What a joke, it's been nearly 2 months! Like I don't understand how they have time to post so much on social media but don't have time for resolving customer's problem LOL! They need to pay more competent people related to customer services instead.
I never received my items or a refund! When they have your items, it's cool! But if they don't, they don't know what customer service means. Their customer service phone number drops all the time after choosing an option and they don't reply to emails.
I've had multiple issues with Fashionnova and at this point I refuse to order any more merchandise from them. My recommendations. Do not order any products that are low in inventory. By the time they process your order, the product will be gone and they will be sending you a gift card for store credit instead of a refund. Secondly, do not order any merchandise and expect it to be delivered quickly. I ordered my birthday outfit friday morning and it still has not been processed or shipped. I now have to go to the store and buy another outfit and won't even receive a refund for this outfit that I will never even wear. I'M EXTREMELY UPSET because I repeatedly have bad experiences with them and I guess I still have not learned my lesson.
I have ordered from womens on numerous occasions and have always found the service very good. I also think it is good that it's free delivery. Would highly recommend ordering from them
Always had a fab experience with purchasing from Fashionnova Website. Easy to order and delivery is excellent!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

