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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Washington
1 review
1 helpful vote
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Ordering for a present
November 22, 2018

I ordered a cardigan for my daughter, which arrived in reasonable time and was a great success. Beautifully shaped and styled, a very good colour and extremely wearable. We have bought frequently from FN, and always been pleased with the merchandise, service and delivery.

Date of experience: November 22, 2018
Alabama
1 review
1 helpful vote
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I love the clothes
November 22, 2018

I love the clothes despite them not being cheap. I almost don't want others to know about Fashionnova as their clothes are made well and lots of people comment about them on me. Only downside is the delivery which is very slow. You can't get anything within a week unfortunately.

Date of experience: November 22, 2018
Connecticut
1 review
1 helpful vote
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They are so stylish!
November 22, 2018

I have been buying Fashionnova clothes, they are so stylish and better than anything you see in the shops quality is so good my only criticism would be it can take a long time for your order to arrive

Date of experience: November 22, 2018
California
1 review
1 helpful vote
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Excellent products
November 22, 2018

Excellent products, found are usually a very good fit. A very good range of fashion products which are constantly updated. Really look forward to the brochures that arrive frequently. Postage and packing are well done and garments arrive in good condition. Occasionally items are quite awhile before they arrive, but well informed when this is to happen.

Date of experience: November 22, 2018
New York
1 review
1 helpful vote
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FN is a brilliant company
November 22, 2018

FN is a brilliant company their products are tip top, customer service excellent and styles superb. I would recommend them to the world.

Date of experience: November 22, 2018
Maryland
1 review
1 helpful vote
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Almost perfect
November 22, 2018

Delighted with the quality, finish, fit and lovely care to packaging of my 3 recent purchases. Very pleased all items delivered in one parcel. It would be helpful if the web site had a tracking option so as to ensure effective delivery.

Date of experience: November 22, 2018
Florida
1 review
1 helpful vote
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Happy customer :)
November 22, 2018

Very happy with my purchase. Everything is great quality and fit perfectly. Communication is very easy with customer service and packaging first class. Happy customer :)

Date of experience: November 22, 2018
Illinois
1 review
1 helpful vote
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I had ordered with customized blouse. The shirt and blouse stitched was perfect as per my measurement with enough margin left. The service is awesome and in time. I recommend FN to all my friends. This is my third purchase.

Date of experience: November 22, 2018
Massachusetts
1 review
1 helpful vote
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Very satisfied
November 22, 2018

Items were beautifully stitched. Material as described on site. Packaged adequately. Arrived at due time. Staff communications were excellent informing of any delays or issues promptly.

Date of experience: November 22, 2018
California
1 review
1 helpful vote
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I am so happy
November 22, 2018

I am so happy with every purchase i do with Fashionnova. I recommend them to my friends all the time. Recent purchase has been very delightful. My husband dress was.

Date of experience: November 22, 2018
Texas
1 review
1 helpful vote
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Excellent service
November 22, 2018

This online shop does no wrong. Excellent service, quality of women clothing, delivery and so on. I have used them time and time again. Even trusted them with my fashion list.

Date of experience: November 21, 2018
California
1 review
1 helpful vote
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Will order again
November 22, 2018

Excellent service and really happy with my items. I know Fashion Nova are a new company but I'm glad I ordered from them. I will order again.

Date of experience: November 21, 2018
District of Columbia
1 review
1 helpful vote
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Great service
November 22, 2018

Great service, quick delivery and the shoes I bought are fab. Will definitely order from fashionnova again. Thank you

Date of experience: November 21, 2018
Canada
1 review
3 helpful votes
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There's $120 I'll never get back from FashionNova. They never refunded me after I requested my money back after waited over a month for my order WHICH NEVER SHIPPED. Their lame excuse was that they are moving to a new distribution center, which they explained in an automated email sent to me after I requested the refund. In other words, they seem to be having trouble with their inventory. (Some people wrote about how they don't take sold out items off their site, so people keep buying them) Not surprising.

Date of experience: November 21, 2018
Texas
2 reviews
3 helpful votes
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I received an email stating that they have moved and have better than ever facilities and customer service and fast shipping... so I took a gamble and ordered with them on Saturday afternoon. Since then, my order has not shipped (5 days later). So much for the "Free shipping over $75" because my order was well over $100. Very disappointed in myself for thinking that they have improved things. Needless to say, I don't care how cute their stuff is I will not be ordering from them again. Maybe less marketing and more customer service would benefit this company.

Date of experience: November 21, 2018
Australia
1 review
4 helpful votes
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Fashionnova really need to improve their customer services instead of putting their effort on marketing. I feel bad for their customers buying stuff worth more than $200, I have been waiting to get my parcel and a respond for more than a month now! And you know what I have ordered $300 worth of items and half of my items were missing! I still didn't get a respond and a refund! I keep getting messages that they are moving into another facility. What a joke, it's been nearly 2 months! Like I don't understand how they have time to post so much on social media but don't have time for resolving customer's problem LOL! They need to pay more competent people related to customer services instead.

Date of experience: November 20, 2018
Alaska
1 review
3 helpful votes
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CUSTOMER SERVICE SUCKS!
November 20, 2018

I never received my items or a refund! When they have your items, it's cool! But if they don't, they don't know what customer service means. Their customer service phone number drops all the time after choosing an option and they don't reply to emails.

Date of experience: November 20, 2018
Illinois
1 review
2 helpful votes
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Don't bother!
November 20, 2018

I've had multiple issues with Fashionnova and at this point I refuse to order any more merchandise from them. My recommendations. Do not order any products that are low in inventory. By the time they process your order, the product will be gone and they will be sending you a gift card for store credit instead of a refund. Secondly, do not order any merchandise and expect it to be delivered quickly. I ordered my birthday outfit friday morning and it still has not been processed or shipped. I now have to go to the store and buy another outfit and won't even receive a refund for this outfit that I will never even wear. I'M EXTREMELY UPSET because I repeatedly have bad experiences with them and I guess I still have not learned my lesson.

Date of experience: November 20, 2018
Virginia
1 review
1 helpful vote
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The service very good
November 20, 2018

I have ordered from womens on numerous occasions and have always found the service very good. I also think it is good that it's free delivery. Would highly recommend ordering from them

Date of experience: November 20, 2018
California
1 review
1 helpful vote
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Always had a fab experience with purchasing from Fashionnova Website. Easy to order and delivery is excellent!

Date of experience: November 20, 2018