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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I purchased a pair of boots and shoes. Quality superb and true to size. New customer so will definitely purchase more items.
Always good colour choices and a good range in sizes, if I have any gripe it is that nearly all jackets are, for me far too short, I am 6ft tall and long bodied, a minimum of 65cm, just about reaches my waist so stick with sweaters and trousers.
I am a huge fan and am delighted with my purchases. Amazing quality 5 stars very sophisticated and well made plus you don't see everyone in the same thing. FN is my favourite for online shopping.
I have recently had an issue with one of the garments I bought from Fashionnova. All I can say is that the dealt with the issue, very swiftly, courteously and completely. I will definitely keep using them.
Lovely quality clothes everything I have had has been excellent my only thing with them is delivery takes a long time should have a fast delivery option
Great service and excellent choice of ladies fashion, returns made easy no hassle. Would highly recommend this site!
Classy Clothes but still trendy designs which are fab, more expensive but that is what you have to do to buy different statement clothes for your own style
Good quality, satisfied with packaging and nice staff on phone. The service I have received is great and the quality of the items ordered are high.
The most amazing affordable clothes! I have ever come across. Will only shop from Fashionnova from now on! Congratulations.
It is a great fashion company. Quality and cut and design are excellent. I ordered five pairs of shirts with varying fabric and the distinction was not clear enough from the website. They need clearer details when order.
The pants were original and a great fit. Order process was easy although delivery a little slow by today's standards.
I love the catalog when it arrives in the post - have only ordered a couple of things but they have been great quality
Telephone or online orders are dealt with efficiently and promptly, come beautifully packed and presented, returns for replacement or refunds are quick and efficiently handled. Great job FN!
My purchase was a reduced coat, which was a great price and a lovely style of coat. Excellent quality. Satisfactory delivery time.
Beautiful clothes but I am never sure about the sizing. Two items I bought, size 14 were perfect but the third, also a 14 was much too big. Love the way they are packaged.
Lovely classy clothes and accessories but a bit on the expensive side so I can only occasionally afford to buy a few items. Also the delivery takes rather a long time compared to other online retailers.
I ordered $200 worth of items from fashion nova and have yet to receive it. They already took money out of my account and now the items that I purchased are even sold out on the website so I won't wven get what I purchased even though I purchased it when it wasn't sold out. No one has yet to respond to my emails.
Great product excellent fit looked exactly like the picture felt great on. Really pleased with the quality of Jacket. It is lovely and true to size.
My email of enquiry was answered promptly and the reply dealt with my question succinctly. The item was delivered within the stated time limit and was beautifully boxed.
Prompt efficient service. The jacket is so soft and luxurious and stunning to wear. I absolutely love it.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

