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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Indiana
1 review
1 helpful vote
Follow Kristy L.
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Superb quality leather
November 23, 2018

I purchased a pair of boots and shoes. Quality superb and true to size. New customer so will definitely purchase more items.

Date of experience: November 23, 2018
Texas
1 review
1 helpful vote
Follow Lynne A.
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Always good colour choices and a good range in sizes, if I have any gripe it is that nearly all jackets are, for me far too short, I am 6ft tall and long bodied, a minimum of 65cm, just about reaches my waist so stick with sweaters and trousers.

Date of experience: November 23, 2018
California
1 review
1 helpful vote
Follow Rosalie H.
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I am a huge fan and am delighted with my purchases. Amazing quality 5 stars very sophisticated and well made plus you don't see everyone in the same thing. FN is my favourite for online shopping.

Date of experience: November 23, 2018
California
1 review
1 helpful vote
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Perfect Service
November 23, 2018

I have recently had an issue with one of the garments I bought from Fashionnova. All I can say is that the dealt with the issue, very swiftly, courteously and completely. I will definitely keep using them.

Date of experience: November 23, 2018
Texas
1 review
1 helpful vote
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Lovely quality clothes
November 23, 2018

Lovely quality clothes everything I have had has been excellent my only thing with them is delivery takes a long time should have a fast delivery option

Date of experience: November 23, 2018
Ohio
1 review
1 helpful vote
Follow Ellen T.
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Great service and excellent choice of ladies fashion, returns made easy no hassle. Would highly recommend this site!

Date of experience: November 23, 2018
California
1 review
1 helpful vote
Follow Irma S.
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Classy Clothes but still trendy designs which are fab, more expensive but that is what you have to do to buy different statement clothes for your own style

Date of experience: November 23, 2018
Maryland
1 review
1 helpful vote
Follow Krista L.
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Good quality
November 23, 2018

Good quality, satisfied with packaging and nice staff on phone. The service I have received is great and the quality of the items ordered are high.

Date of experience: November 23, 2018
Maryland
1 review
1 helpful vote
Follow Anna P.
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The most amazing affordable clothes! I have ever come across. Will only shop from Fashionnova from now on! Congratulations.

Date of experience: November 22, 2018
New Jersey
1 review
1 helpful vote
Follow Beverly V.
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It is a great fashion company. Quality and cut and design are excellent. I ordered five pairs of shirts with varying fabric and the distinction was not clear enough from the website. They need clearer details when order.

Date of experience: November 22, 2018
New York
1 review
1 helpful vote
Follow Blanche P.
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The pants were original and a great fit. Order process was easy although delivery a little slow by today's standards.

Date of experience: November 22, 2018
Massachusetts
1 review
1 helpful vote
Follow Faye S.
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Great quality
November 22, 2018

I love the catalog when it arrives in the post - have only ordered a couple of things but they have been great quality

Date of experience: November 22, 2018
New York
1 review
1 helpful vote
Follow Lindsey G.
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Great job FN!
November 22, 2018

Telephone or online orders are dealt with efficiently and promptly, come beautifully packed and presented, returns for replacement or refunds are quick and efficiently handled. Great job FN!

Date of experience: November 22, 2018
North Carolina
1 review
1 helpful vote
Follow Traci R.
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My purchase was a reduced coat, which was a great price and a lovely style of coat. Excellent quality. Satisfactory delivery time.

Date of experience: November 22, 2018
Arizona
1 review
1 helpful vote
Follow Valerie C.
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Beautiful clothes but I am never sure about the sizing. Two items I bought, size 14 were perfect but the third, also a 14 was much too big. Love the way they are packaged.

Date of experience: November 22, 2018
Wisconsin
1 review
1 helpful vote
Follow Brooke H.
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Lovely classy clothes
November 22, 2018

Lovely classy clothes and accessories but a bit on the expensive side so I can only occasionally afford to buy a few items. Also the delivery takes rather a long time compared to other online retailers.

Date of experience: November 22, 2018
New York
1 review
8 helpful votes
Follow Allison B.
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I ordered $200 worth of items from fashion nova and have yet to receive it. They already took money out of my account and now the items that I purchased are even sold out on the website so I won't wven get what I purchased even though I purchased it when it wasn't sold out. No one has yet to respond to my emails.

Date of experience: November 22, 2018
Colorado
1 review
1 helpful vote
Follow Jo M.
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Great product excellent fit looked exactly like the picture felt great on. Really pleased with the quality of Jacket. It is lovely and true to size.

Date of experience: November 22, 2018
Texas
1 review
1 helpful vote
Follow Lydia R.
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Great Job!
November 22, 2018

My email of enquiry was answered promptly and the reply dealt with my question succinctly. The item was delivered within the stated time limit and was beautifully boxed.

Date of experience: November 22, 2018
Georgia
1 review
1 helpful vote
Follow Angela D.
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Prompt efficient service
November 22, 2018

Prompt efficient service. The jacket is so soft and luxurious and stunning to wear. I absolutely love it.

Date of experience: November 22, 2018