Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

GB
1 review
5 helpful votes
Follow Charlie g.
Unfollow Charlie g.
Share Review
Report Review

I ordered on the 24th October and still haven't recieved my dress. The only form of contact is via email and I've sent about 7emails only to get the same automated message.

Date of experience: November 24, 2018
Michigan
1 review
1 helpful vote
Follow Jacqueline H.
Unfollow Jacqueline H.
Share Review
Report Review

Superb quality
November 24, 2018

The clothes from FN are so different from the high street, of superb quality, and choice, as are their wonderful shoes. I would recommend them without reservation. I do think some things are rather pricey, but there are always the sales!

Date of experience: November 24, 2018
Virginia
1 review
1 helpful vote
Follow Ora T.
Unfollow Ora T.
Share Review
Report Review

I am very satisfied
November 24, 2018

Well I have had nothing but good service and good results from FN. If something has not worked and been returned the credit has come through with no problems. I am very satisfied.

Date of experience: November 24, 2018
California
1 review
1 helpful vote
Follow Mona M.
Unfollow Mona M.
Share Review
Report Review

Love the fit
November 24, 2018

All clothing items are of the highest standard and are classic pieces that are timeless, great quality fabric and great design, love the fit.

Date of experience: November 24, 2018
Missouri
1 review
1 helpful vote
Follow Lynda B.
Unfollow Lynda B.
Share Review
Report Review

Very good
November 24, 2018

Nearly all of my experience with Fashionnova has been very good. There are a minority of things I have sent back. Most are excellent, wear well and wash well. My only issue is that I have been waiting for an item for a few months now and they have no idea when it will be coming in. I find this frustrating.

Date of experience: November 24, 2018
California
1 review
1 helpful vote
Follow Ruth S.
Unfollow Ruth S.
Share Review
Report Review

Great job FN!
November 24, 2018

I have used Fashion Nova for years and have been pleased with all the things that I have bought from them. Great job FN!

Date of experience: November 24, 2018
California
1 review
1 helpful vote
Follow Carmen R.
Unfollow Carmen R.
Share Review
Report Review

A fantastic selection of beautiful clothes and footwear etc. Delivery is a little slow but the goods are worth waiting for and I do think postage should be free when orders are over £100.

Date of experience: November 24, 2018
Colorado
1 review
1 helpful vote
Follow Martha D.
Unfollow Martha D.
Share Review
Report Review

Fashionnova dispatched my order promptly and I was delighted with my purchase of a fashion cardigan which was true to size, colour etc. Very happy with product and service.

Date of experience: November 24, 2018
Texas
1 review
1 helpful vote
Follow Jenna G.
Unfollow Jenna G.
Share Review
Report Review

Highly recommended
November 24, 2018

Fashionnova offers very good quality collection not necessarily cheap but worth the price.
The customer service is experience and very polite. Highly recommended.

Date of experience: November 24, 2018
Texas
1 review
1 helpful vote
Follow Gertrude G.
Unfollow Gertrude G.
Share Review
Report Review

The whole service is great including the return process. All the items I have bought are well made and my last purchase of a pink jacket is fabulous.

Date of experience: November 24, 2018
California
1 review
1 helpful vote
Follow Angel D.
Unfollow Angel D.
Share Review
Report Review

Excellent firm to deal with. Expensive but good quality. Delivery could be a little quicker. Thanks Fashionnova!

Date of experience: November 24, 2018
Massachusetts
1 review
1 helpful vote
Follow Jennifer B.
Unfollow Jennifer B.
Share Review
Report Review

I like the clothes they have a good variety.It does take a long time for your order to arrive so if you need anything fast best order a good two weeks before.

Date of experience: November 23, 2018
New York
1 review
1 helpful vote
Follow Kathy R.
Unfollow Kathy R.
Share Review
Report Review

The fit was correct
November 23, 2018

I purchased a jumpsuit I am very pleased! The fit was correct The material was of good quality and was delivered quickly

Date of experience: November 23, 2018
New Jersey
1 review
1 helpful vote
Follow Marta R.
Unfollow Marta R.
Share Review
Report Review

Fashionnova is a very efficient company. Parcels arrive beautifully packed and they also refund return items very promptly. I have no hesitation in recommending them.

Date of experience: November 23, 2018
New York
1 review
1 helpful vote
Follow Kate S.
Unfollow Kate S.
Share Review
Report Review

Fashionnova is my first stop shop for special items. The quality is always good and the choice is very comprehensive. Perhaps a little more expensive than most but you really do get what you pay for.

Date of experience: November 23, 2018
California
1 review
1 helpful vote
Follow Alice K.
Unfollow Alice K.
Share Review
Report Review

I particularly like the blouses and shoes from the Fashionnova brochure. I find customer service is very good and never have a problem if an item needs to be returned.

Date of experience: November 23, 2018
Florida
1 review
1 helpful vote
Follow Lillian S.
Unfollow Lillian S.
Share Review
Report Review

Amazing Fashionnova
November 23, 2018

Fashionnova is always reliable, helpful and the clothes are wonderful! I look forward to them arriving. Thanks FN!

Date of experience: November 23, 2018
Washington
1 review
1 helpful vote
Follow Paula W.
Unfollow Paula W.
Share Review
Report Review

I have bought a number of items for my partner - she has always loved them! Not necessarily low prices but good quality.

Date of experience: November 23, 2018
New York
1 review
1 helpful vote
Follow Linda P.
Unfollow Linda P.
Share Review
Report Review

Easy to order
November 23, 2018

Delivery on time. I had to exchange my purchase for a size bigger. Process easy and exchanged item delivered quickly. Professional and reliable experience. Item of very good quality too. Highly recommend.

Date of experience: November 23, 2018
Illinois
1 review
1 helpful vote
Follow Genevieve M.
Unfollow Genevieve M.
Share Review
Report Review

Beautiful clothes
November 23, 2018

I spoke to a very polite and well informed young lady. I would have no hesitation in recommending your company. Beautiful clothes, very high standard. Enjoyed the experience. Thank you.

Date of experience: November 23, 2018