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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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I ordered on the 24th October and still haven't recieved my dress. The only form of contact is via email and I've sent about 7emails only to get the same automated message.
The clothes from FN are so different from the high street, of superb quality, and choice, as are their wonderful shoes. I would recommend them without reservation. I do think some things are rather pricey, but there are always the sales!
Well I have had nothing but good service and good results from FN. If something has not worked and been returned the credit has come through with no problems. I am very satisfied.
All clothing items are of the highest standard and are classic pieces that are timeless, great quality fabric and great design, love the fit.
Nearly all of my experience with Fashionnova has been very good. There are a minority of things I have sent back. Most are excellent, wear well and wash well. My only issue is that I have been waiting for an item for a few months now and they have no idea when it will be coming in. I find this frustrating.
I have used Fashion Nova for years and have been pleased with all the things that I have bought from them. Great job FN!
A fantastic selection of beautiful clothes and footwear etc. Delivery is a little slow but the goods are worth waiting for and I do think postage should be free when orders are over £100.
Fashionnova dispatched my order promptly and I was delighted with my purchase of a fashion cardigan which was true to size, colour etc. Very happy with product and service.
Fashionnova offers very good quality collection not necessarily cheap but worth the price.
The customer service is experience and very polite. Highly recommended.
The whole service is great including the return process. All the items I have bought are well made and my last purchase of a pink jacket is fabulous.
Excellent firm to deal with. Expensive but good quality. Delivery could be a little quicker. Thanks Fashionnova!
I like the clothes they have a good variety.It does take a long time for your order to arrive so if you need anything fast best order a good two weeks before.
I purchased a jumpsuit I am very pleased! The fit was correct The material was of good quality and was delivered quickly
Fashionnova is a very efficient company. Parcels arrive beautifully packed and they also refund return items very promptly. I have no hesitation in recommending them.
Fashionnova is my first stop shop for special items. The quality is always good and the choice is very comprehensive. Perhaps a little more expensive than most but you really do get what you pay for.
I particularly like the blouses and shoes from the Fashionnova brochure. I find customer service is very good and never have a problem if an item needs to be returned.
Fashionnova is always reliable, helpful and the clothes are wonderful! I look forward to them arriving. Thanks FN!
I have bought a number of items for my partner - she has always loved them! Not necessarily low prices but good quality.
Delivery on time. I had to exchange my purchase for a size bigger. Process easy and exchanged item delivered quickly. Professional and reliable experience. Item of very good quality too. Highly recommend.
I spoke to a very polite and well informed young lady. I would have no hesitation in recommending your company. Beautiful clothes, very high standard. Enjoyed the experience. Thank you.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

