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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Florida
1 review
6 helpful votes
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Awful Customer Service
November 26, 2018

Worst experience imaginable. I placed an order that contained some things I needed for a Halloween costume, a week and a half before the Halloween event I needed it for. I paid extra for faster shipping and all so I wouldn't have to worry about it possibly not coming in time. With my luck, a week goes by and my order doesn't ship. After countless emails I finally get the option to cancel my order the day before my event. I cancel my order and choose the option for a refund. THEN about 15 days (or more) after my initial purchase I get an email informing me that my order has been shipped. I tried contacting them (the world's most impossible task) and I finally get an email from customer service telling me to refuse the package and agreeing to give me a full refund including shipping costs. Finally my package arrives back to their facility and I GET A STORE CREDIT. A store credit EXCLUDING the shipping costs. I have contacted them several times and, of course, no one wants to fix the situation. They should be embarrassed at their awful customer service. As a multimillion dollar company I'm VERY sure they can afford a refund of $48 to an unsatisfied customer.

Date of experience: November 26, 2018
Illinois
2 reviews
1 helpful vote
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Just received my first parcel from this site, and I'm smitten! Speedy delivery, and I was delighted with the packaging within. Gorgeous Copper coloured tissue enveloping both items. The quality of the items is superb. Lots of compliments when I wore it that evening I had intended to wear it for a special occasion, but just couldn't resist it. My first order certainly won't be my last.

Date of experience: November 26, 2018
Colorado
1 review
1 helpful vote
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Fantastic!
November 26, 2018

I can only say fantastic to my purchase of a jumper, it's beautifully made & the quality has got to be seen to be believed. I will be very proud of wearing it

Date of experience: November 26, 2018
New Mexico
1 review
1 helpful vote
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Quality excellent
November 26, 2018

I have bought numerous items and always found the quality excellent. The only thing which puts me off buying certain items is when the sizing doubles up e.g. 14/16,18/20 especially for sweaters. I prefer specific sizes because 16 or18 are the sizes I choose depending on style. I recently ordered a jacket and having ordered the larger sizing it was far too big and I returned it.

Date of experience: November 26, 2018
Virginia
1 review
1 helpful vote
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Very good quality
November 26, 2018

I drool over the clothes in the FN catalogues! However, I do struggle sometimes with the sizing. But there's no problem returning items and the lovely assistants are very helpful. Very good quality.

Date of experience: November 26, 2018
Ohio
1 review
1 helpful vote
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Love the styles
November 26, 2018

Love the styles, quality and choice. My only negative is the time you have to wait sometimes to receive your order. I would pay a little extra to receive in a few days and would probably buy more items.

Date of experience: November 26, 2018
Uruguay
2 reviews
0 helpful votes
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Never got my order
November 26, 2018

It's been over a month I have still not received my package and I paid an additional $15 for shipping. I mailed them but there was no reply, so didnt work for me. Too bad I was hoping to get the items and see what the fuzz was about.
Don't bother ordering from here

Date of experience: November 26, 2018
New Jersey
1 review
1 helpful vote
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I love them
November 26, 2018

Very good quality of all clothes I have purchased over the past. Many compliments paid when wearing items bought from Fashionnova and reasonably priced would certainly recommend I love them

Date of experience: November 26, 2018
Florida
1 review
1 helpful vote
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Happy to use this company
November 26, 2018

The clothing in this catalogue is more expensive than in other catalogues of similar level, but this reflects the excellent quality of the clothing and footwear. The service is generally quick and the goods well packaged. Happy to use this company.

Date of experience: November 26, 2018
Ireland
1 review
3 helpful votes
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Bad experience
November 26, 2018

Been checking my order history, says that it delivered at the post office (dublin, ireland) rang the post office they said they can't track my order, i am very disappointed as this is my first time buying things from fashion nova. I tried to ring your customer service, says The dial number ain't available. Tf like it's been 3 weeks. I need answer now where is my order?! Or just give my money back very bad bad experience.

Date of experience: November 26, 2018
California
1 review
1 helpful vote
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The quality is superb
November 26, 2018

I love absolutely everything that I have purchased from FN. The quality is superb and make us you feel like a million dollars when you wear the clothes.

Date of experience: November 26, 2018
Maryland
1 review
1 helpful vote
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Beautiful quality
November 26, 2018

Beautiful quality and very easy to wear clothes. Thank you... look forward to seeing the spring and summer collection

Date of experience: November 26, 2018
India
1 review
6 helpful votes
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Package not received
November 26, 2018

It's been over a month I have still not received my package and I paid an additional $15 for shipping. I mailed them but there was no reply
Don't bother ordering from here

Date of experience: November 26, 2018
Oregon
1 review
1 helpful vote
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Very efficient
November 26, 2018

Very efficient. The dress was just as described and fitted perfectly. It arrived reasonable timely and was nicely packaged.

Date of experience: November 26, 2018
Michigan
1 review
1 helpful vote
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Fashion Nova is absolutely the best. The price may be high but the quality is second to none and you get exactly what you pay for! I highly recommend FN for beautiful clothes and look forward to shopping with them again in the future.

Date of experience: November 26, 2018
California
1 review
1 helpful vote
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Everything about the shopping experience was fine, no problems at all. Sadly, I didn't feel that the price tag for the item I ordered matched the quality. I felt it was a tad too pricey, given that similar coats are on the high street for less. Will not give up as I like the designs etc but this site isn't cheap.

Date of experience: November 26, 2018
Indiana
1 review
1 helpful vote
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Great clothing and good fit size 8. Took a while for goods to come. Would buy clothes from here again. Thanks!

Date of experience: November 26, 2018
California
1 review
0 helpful votes
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My dress arrived on time I was very happy with the dress quality is good well made I would recommend Fashionnova clothes to my friends

Date of experience: November 26, 2018
Missouri
1 review
1 helpful vote
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Great site!
November 26, 2018

I have been extremely pleased with the pieces I have chosen and look forward to browsing your catalogues. Great site!

Date of experience: November 26, 2018
Florida
1 review
1 helpful vote
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Quality is good
November 26, 2018

Absolutely great with my purchase, quite expensive but worth it because the quality is good, true to catalogue image and description. Has restored my faith in mail order.

Date of experience: November 26, 2018