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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Jessie W.
California
1 review
7 helpful votes
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Customer Service SUCKS
November 29, 2018

The customer service at Fashon Nova is such a joke. I've had MULTIPLE incidents with their service and their deliveries. My fault for continuing to order, but after this incident I'm for sure DONE. I tried to change the shipping address 2 days after I placed the order. Meaning BEFORE it even shipped. My order still ships out with the wrong address and I get an email after the fact from Oscar Solano from FN customer service saying "Sorry, we cannot change the address once the order has been placed." WHAT? Its not that hard to type a new address on a label before it ships, other companies have done that for me in the past. Everyone gives FN a 5 star review based on their clothes, which is understandable because I do love their styles. But customer service matters WAY more to me when I spend my money with you. They're so inconsiderate and unprofessional. Forever21, Lulus, Love Culture, Charlotte Russe, GoJane, etc. have excellent customer service. Shop with them.

Date of experience: November 29, 2018
Louisiana
1 review
7 helpful votes
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Don't $#*!ing shop here
November 29, 2018

I been calling about my cloths no answer! I order my cloths 3 weeks ago and pay extra for two days delivery and they stole my money

Date of experience: November 29, 2018
Georgia
1 review
2 helpful votes
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GREAT BUY
November 29, 2018

Fit is true to size but keep in mind this sequin dress has a "box-like" fit. I am debating whether to have mine taken in a little under the arms. The material isn't what I expected but I still love it.

Date of experience: November 29, 2018
Massachusetts
1 review
2 helpful votes
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SHAY POCKET TEE
November 29, 2018

This top is cute and could be worn to work or casually. Being tall, I love how long this shirt is! Definitely recommend!

Date of experience: November 29, 2018
Massachusetts
1 review
1 helpful vote
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FLIRTY AND SEXY TOP
November 29, 2018

I just bought this top at the store. I simply couldn't resist! It is very light and comfortable and could easily be dressed up or dressed down, sandals and a cross body bag and you're good to go!

Date of experience: November 29, 2018
New Mexico
1 review
1 helpful vote
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LOVELY DRESS BUT
November 29, 2018

Got a lovely piece, with great shape and details. I think it would really stand out at events. I ended up returning it. I don't have much occasion for cocktail dresses. But it is recommended for those who likes to party and stuff.

Date of experience: November 28, 2018
Alabama
1 review
1 helpful vote
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BEST COAT I HAVE SO FAR
November 29, 2018

I coveted this nice coat from FN since I first saw it on Instagram. I finally bought it in coral. It's a beautiful coat, the color is lovely and I like the way the hood makes a cute collar when worn down.

Date of experience: November 28, 2018
Germany
1 review
9 helpful votes
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I ordered 3 things from fashion nova Early October. I hadnt received anything in a few weeks. So I called multiple times their customer service absolutely sucks and half the time can't get through to them. I've sent email after email and no reply. So finally I got a hold of them and they said they couldn't get my clothes sent so they were giving me store credit through email. I have been calling for the past 2 weeks and still no store credit. Extremely extremely disappointed and I will not be ordering from them again.

Date of experience: November 28, 2018
Utah
1 review
11 helpful votes
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Horrible place!
November 28, 2018

I ordered from them 2 months ago and still yet haven't received any clothes that I spend $100 on. OR a refund! Thy won't put any money back on my bank card. They come up with excuse after excuse on why they won't send it. There customer service sucks and they don't care how long and how inconvenient this is. Never will order from this place again!

Date of experience: November 28, 2018
Florida
1 review
1 helpful vote
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BEAUTIFUL LINES
November 28, 2018

This dress hung so nicely on my figure (small up top, bigger in the hips) that I couldn't pass it up. The lines are more flattering in person than in the photos, to be honest.

Date of experience: November 28, 2018
New York
1 review
1 helpful vote
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OMG IM SO HAPPY
November 28, 2018

Oh my goodness! I just received this coat tonight. I love it! It is beautiful and stylish. I got the green which is amazing. I'm 5'2" weigh 115. Ordered both s and xs. I'm keeping the ss, allows me to move freely. |

Date of experience: November 28, 2018
Florida
1 review
1 helpful vote
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LOVE THESE JOGGERS
November 28, 2018

These joggers from FASHION NOVA are gorgeous--you can even dress them up! The quality and softness is amazing and very expensive looking. The fit is perfect not to mention the fact that they are very flattering.

Date of experience: November 28, 2018
New York
1 review
1 helpful vote
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SOLD OUT SO HAD TO WAIT
November 28, 2018

I saw this very cool jacket and tried to wait for it to go on sale, but it was sold so fast, I wanted the black and I check every day until they had my size. I finally had one now! Thanks FN!

Date of experience: November 28, 2018
Georgia
1 review
1 helpful vote
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LOVE AT FIRST FIT
November 28, 2018

Love the high waist, prewashed softness, and relaxed fit. I normally wear a 27 in jeans but sized down to a 26. For the first time in ages I have a pair of jeans that perfectly fits me!

Date of experience: November 28, 2018
California
1 review
1 helpful vote
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Just wonderful
November 28, 2018

Received a sweater as an early Christmas gift from my daughter. Just wonderful - warm and cozy and cute. Size M is just a tad baggy; I'm sure I could have worn small, but no matter. I wear these often now stil

Date of experience: November 28, 2018
Washington
1 review
1 helpful vote
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A LITTLE BIT BIG
November 28, 2018

I ordered this orange color coat from online. They were sold out of petite so I ordered medium (regular). I liked it, but just not flattering. I am 5'2" and the coat was too big.

Date of experience: November 28, 2018
Rhode Island
1 review
1 helpful vote
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JEANS FOR ME!
November 28, 2018

Best jeans ever! It's so hard to find a good petite jean. You shop and ship in just a few clicks. The fit and length on these are perfect. Love, love, love!

Date of experience: November 28, 2018
Texas
1 review
1 helpful vote
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CUSTOMER SERVICE TEAM
November 28, 2018

Glad to share my experience with their customer service agent named Monica. I called the hot line because there was a little damage on the top I ordered and explain it to her. She then informed me that it can be replaced and they feel sorry for the inconvenience. She even added she will give me a discount code for 50% on my next purchase with them! I'm totally happy!

Date of experience: November 28, 2018
Ohio
1 review
2 helpful votes
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Last time, I told myself I will not order again with Fashion Nova because my orders were delayed. However, since I wanted this specific jumpsuit from them I decided to give it another try. I was shoot to experience the improved shipping process, before two days means a week but right now, two days is two days!

Date of experience: November 28, 2018
Michigan
1 review
1 helpful vote
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WINTER CLOTHES
November 28, 2018

Winter is just around the corner and so I really hoarded clothes from FN's winter collection. I literally cannot wait to wear them all!

Date of experience: November 28, 2018