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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Kansas
1 review
1 helpful vote
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LOVE AT FIRST SITE
December 3, 2018

I knew I had to have this shirt when I saw it online. The embroidery is almost like English smocking. I was not disappointed when I opened my package.

Date of experience: December 3, 2018
Georgia
1 review
1 helpful vote
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SHIPPING HAS IMPROVED
December 3, 2018

Happy to know the shipping has definitely improved over the years. It used to be so unorganized but when I placed an order just last week, everything was as smooth as my skin. Thanks FN!

Date of experience: December 3, 2018
Virginia
1 review
1 helpful vote
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RUNS QUITE LARGE
December 3, 2018

The blouse is beautiful. The quality and design is spot on. But it runs quite large. I normally wear a small or an extra small depending on the cut. I ordered this in a small based on the way it my size should be, but it is quite loose on me. Yet still, beautiful blouse!

Date of experience: December 2, 2018
Kentucky
1 review
1 helpful vote
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AWESOME FLARE
December 3, 2018

I bought this Sparkle and Metallic Shine gown with a specific occasion in mind. I could not turn it down because it fits like a glove. I love the cut and the length.

Date of experience: December 2, 2018
Pennsylvania
1 review
1 helpful vote
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UNIQUE COAT
December 3, 2018

Love the unique look of this coat. Living in the northeast, during cold weather I wanted something warm that wasn't your run-of-the-mill wool coat. I agree with the other reviews about the somewhat "bulky" but it is worth an investment.

Date of experience: December 2, 2018
California
1 review
1 helpful vote
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SEXY TOP
December 3, 2018

I love the sparkled fabric and intricate design on the back of this top from FN. It shows just enough skin and is very flattering.

Date of experience: December 2, 2018
New Jersey
1 review
1 helpful vote
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Fake reviews
December 3, 2018

I have an order number and the copy of their emails n my emails to prove that their customer service sucks and so does their shipping process, any positive feedback reviews are fake reviews

Date of experience: December 2, 2018
Ohio
1 review
5 helpful votes
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Fashion nova I've placed an order thinking cause it takes 2days to ship, anything over the amount 75$! I ordered the outfit an shoes for my birthday over was a week ago! I'm pist because I was supposed to go out yesterday for my birthday! My plans got canceled because I had nothing to wear I have not yet heard anything about my order since I placed it, no tracking nothing in my email about it being on its way I mean nothing! I've sent emails, it's horrible. I will never order again from them first an last time. I don't care how nice the clothing look it's the service it's horrible

Date of experience: December 2, 2018
District of Columbia
1 review
1 helpful vote
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FLOWY MAXI DRESS
December 2, 2018

I originally ordered this in green, and unlike another reviewer, I thought the color was perfect for spring. It is trendy, flattering and fun in green, but perhaps not a color I would wear long-term.

Date of experience: December 1, 2018
GB
1 review
6 helpful votes
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Disgusting service
December 1, 2018

I ordered from fashion nova and the whole experience was terrible. Firstly I had to wait over TWO weeks for my order to arrive which was not made clear to me upon placing my order. Secondly I was charged a STUPID amount of money to make a call to their customer service and they didn't even help me. Then when my order did finally arrive the clothes looked NOTHING like they do on the model. Clearly phptpzhopped. Would not recommend. Save your money and shop elsewhere!

Date of experience: December 1, 2018
Greece
1 review
6 helpful votes
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I made order on 14th November! 14 NOVEMBER! Yes half month ago!... Still nothing. They are not answering for the emails, after 5 I have send they finally answer that "you don't need to write to us that much mails"! REALLY? They do't inform about delay on their website... Also the payment is with DCC methods so if you are not paying by $ they will convert your money milion times... So from 97$ i paid 114 EURO! Nobody answering if they will refund me 97$ or 114 euro I had to spent! They are not respecting customers. If they are answering it's just automatic response that they are sending to everybody... So probably I will never see my clothes, and I will lost a lot of money! On a website it's still writing that for the order on 14th Nov it's 5-7 days to send order, but 7 days was long time ago and they are doing NOTHING to finally send this package! I'm totally dissapointed, sad, and furious... They are sending milion promo mails to buy other clothes but they arent sending this one that I ordered! The worst company I have ever met in my life...

Date of experience: December 1, 2018
New York
1 review
4 helpful votes
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Bad experience
November 30, 2018

Dont shop from these money scaming pigs. They take money for two day shipping and deliver the item after two months

Date of experience: November 30, 2018
Tennessee
1 review
3 helpful votes
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I bought from them before, a few orders, they were fast and got here within a week! But my last order was missing a shirt and I have yet to get my refund, and one of my orders have been confirmed then a week later delayed! What's makes me even more livid is that my baby brother ordered his stuff days after me and got it a week ago! How much bull$#*!! And no one will tell me anything or get back to me on anything.

Date of experience: November 30, 2018
Georgia
1 review
5 helpful votes
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The title says it all.

Yet, this company promotes a culture of take this gift card and shut up... we don't care that our shipping and customer service is bad.

Never will I ever give them another dime. Hear that Richard, not another dime.

Date of experience: November 30, 2018
New York
1 review
7 helpful votes
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Where are my clothes?
November 30, 2018

TemsI spent over 100 to get the 2 day free shipping like FN promotes. This was on Monday and today is Friday and I still have no information on my items besides an order #. No emails from them with notice that items have shipped or they are out of stock. I need these for an event I am attending.

They did this to my best friend last month when she ordered for a trip to Miami. It took 28 days for her items to get to her. Way past our Miami trip. Your customer service sucks. Im sure your company makes a ton of money. You need to invest in better customer service!

Date of experience: November 30, 2018
Texas
1 review
1 helpful vote
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I'm very picky about jumpers, and this one from FN is absolutely perfect! I love how it looks like a dress at first glance. It runs a little big because of the over sized fit it is supposed to have

Date of experience: November 30, 2018
Ohio
1 review
1 helpful vote
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CUTE SLEEVE TOP
November 30, 2018

I always look for things to hide "parts" without making my "parts" look even more pronounced. This top is much cuter in person than online.

Date of experience: November 30, 2018
Texas
1 review
1 helpful vote
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AMAZING FIT AND WASH
November 30, 2018

Like other reviewers I was hesitant to spend this much on a pair of jeans and was afraid about the delays in shipping too. However, I purchased them at 20% off on a payday sale and... Honestly... they look so good I probably would have paid full price. Shipping was fine, delayed for a day only.

Date of experience: November 30, 2018
South Carolina
1 review
1 helpful vote
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SLEEPABLE JEANS
November 30, 2018

Fashion Nova jeans have been the best pair of jeans I have ever worn. You could practically sleep in them, they are so comfortable, brushed softness, and stretch easily. They hug your body in a flattering way.

Date of experience: November 30, 2018
Wyoming
1 review
1 helpful vote
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GREAT SKIRT
November 30, 2018

Great fit. Smooth, comfortable material. Wrinkles, but nothing an iron can't fix. Beautiful colors, I got both the teal and the black.

Date of experience: November 30, 2018