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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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I knew I had to have this shirt when I saw it online. The embroidery is almost like English smocking. I was not disappointed when I opened my package.
Happy to know the shipping has definitely improved over the years. It used to be so unorganized but when I placed an order just last week, everything was as smooth as my skin. Thanks FN!
The blouse is beautiful. The quality and design is spot on. But it runs quite large. I normally wear a small or an extra small depending on the cut. I ordered this in a small based on the way it my size should be, but it is quite loose on me. Yet still, beautiful blouse!
I bought this Sparkle and Metallic Shine gown with a specific occasion in mind. I could not turn it down because it fits like a glove. I love the cut and the length.
Love the unique look of this coat. Living in the northeast, during cold weather I wanted something warm that wasn't your run-of-the-mill wool coat. I agree with the other reviews about the somewhat "bulky" but it is worth an investment.
I love the sparkled fabric and intricate design on the back of this top from FN. It shows just enough skin and is very flattering.
I have an order number and the copy of their emails n my emails to prove that their customer service sucks and so does their shipping process, any positive feedback reviews are fake reviews
Fashion nova I've placed an order thinking cause it takes 2days to ship, anything over the amount 75$! I ordered the outfit an shoes for my birthday over was a week ago! I'm pist because I was supposed to go out yesterday for my birthday! My plans got canceled because I had nothing to wear I have not yet heard anything about my order since I placed it, no tracking nothing in my email about it being on its way I mean nothing! I've sent emails, it's horrible. I will never order again from them first an last time. I don't care how nice the clothing look it's the service it's horrible
I originally ordered this in green, and unlike another reviewer, I thought the color was perfect for spring. It is trendy, flattering and fun in green, but perhaps not a color I would wear long-term.
I ordered from fashion nova and the whole experience was terrible. Firstly I had to wait over TWO weeks for my order to arrive which was not made clear to me upon placing my order. Secondly I was charged a STUPID amount of money to make a call to their customer service and they didn't even help me. Then when my order did finally arrive the clothes looked NOTHING like they do on the model. Clearly phptpzhopped. Would not recommend. Save your money and shop elsewhere!
I made order on 14th November! 14 NOVEMBER! Yes half month ago!... Still nothing. They are not answering for the emails, after 5 I have send they finally answer that "you don't need to write to us that much mails"! REALLY? They do't inform about delay on their website... Also the payment is with DCC methods so if you are not paying by $ they will convert your money milion times... So from 97$ i paid 114 EURO! Nobody answering if they will refund me 97$ or 114 euro I had to spent! They are not respecting customers. If they are answering it's just automatic response that they are sending to everybody... So probably I will never see my clothes, and I will lost a lot of money! On a website it's still writing that for the order on 14th Nov it's 5-7 days to send order, but 7 days was long time ago and they are doing NOTHING to finally send this package! I'm totally dissapointed, sad, and furious... They are sending milion promo mails to buy other clothes but they arent sending this one that I ordered! The worst company I have ever met in my life...
Dont shop from these money scaming pigs. They take money for two day shipping and deliver the item after two months
I bought from them before, a few orders, they were fast and got here within a week! But my last order was missing a shirt and I have yet to get my refund, and one of my orders have been confirmed then a week later delayed! What's makes me even more livid is that my baby brother ordered his stuff days after me and got it a week ago! How much bull$#*!! And no one will tell me anything or get back to me on anything.
The title says it all.
Yet, this company promotes a culture of take this gift card and shut up... we don't care that our shipping and customer service is bad.
Never will I ever give them another dime. Hear that Richard, not another dime.
TemsI spent over 100 to get the 2 day free shipping like FN promotes. This was on Monday and today is Friday and I still have no information on my items besides an order #. No emails from them with notice that items have shipped or they are out of stock. I need these for an event I am attending.
They did this to my best friend last month when she ordered for a trip to Miami. It took 28 days for her items to get to her. Way past our Miami trip. Your customer service sucks. Im sure your company makes a ton of money. You need to invest in better customer service!
I'm very picky about jumpers, and this one from FN is absolutely perfect! I love how it looks like a dress at first glance. It runs a little big because of the over sized fit it is supposed to have
I always look for things to hide "parts" without making my "parts" look even more pronounced. This top is much cuter in person than online.
Like other reviewers I was hesitant to spend this much on a pair of jeans and was afraid about the delays in shipping too. However, I purchased them at 20% off on a payday sale and... Honestly... they look so good I probably would have paid full price. Shipping was fine, delayed for a day only.
Fashion Nova jeans have been the best pair of jeans I have ever worn. You could practically sleep in them, they are so comfortable, brushed softness, and stretch easily. They hug your body in a flattering way.
Great fit. Smooth, comfortable material. Wrinkles, but nothing an iron can't fix. Beautiful colors, I got both the teal and the black.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

