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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Texas
1 review
1 helpful vote
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Excited
December 5, 2018

I'm really excited that FASHION NOVA is selling essential clothes. I love their fabric and it does not cling. I haven't worn my ordered items yet but they'll be perfect for work. I look forward to trying on the other clothes from them!

Date of experience: December 5, 2018
Ohio
1 review
1 helpful vote
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True to size
December 5, 2018

I have never written a review on Fashion Nova before, but after seeing this sexy top in the store and then seeing how it is depicted online, I felt I had a duty to review it. It is gorgeous!

Date of experience: December 5, 2018
New York
1 review
1 helpful vote
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I picked this dress up online on a whim, and did not expect to love it. I was so delightfully surprised! This dress is made of lovely, thick, starchy cotton. I found it didn't require a bra which can be very convenient at times.

Date of experience: December 5, 2018
New York
1 review
1 helpful vote
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The quality of the fabric is soft and thick and well made. Loved everything about this lace jumpsuit but if you are ample in the chest, it is snug and does not hang and drape as well like on the model. Just my opinion so I'm sending it back.

Date of experience: December 5, 2018
Chung C.
New York
1 review
0 helpful votes
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I picked this dress up online on a whim, and did not expect to love it. I was so delightfully surprised! This dress is made of lovely, thick, starchy cotton, I found it didn't require a bra which can be very convenient at times.

Date of experience: December 5, 2018
New York
1 review
0 helpful votes
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Gorgeous arts and crafts
December 5, 2018

I am a collector of clothes and textiles. That is a passion. This floral top meets all the criteria of something treasured from times past. I am so happy with what I got!

Date of experience: December 5, 2018
Texas
1 review
1 helpful vote
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Understated jeans
December 5, 2018

I saw a review from another petite person who said the canopy jeans runs small, but in my case it ran true to size. It's a very flattering and easy to wear for any occasion.

Date of experience: December 5, 2018
Pennsylvania
1 review
1 helpful vote
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Classic dress
December 5, 2018

Classic and beautiful style. Structured material that will always fall just right. Looks beautiful and will take you to any occasion, heels or flats, office or dinner party. Definitely shows off your curves.

Date of experience: December 5, 2018
Colorado
1 review
2 helpful votes
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Such a unique piece!
December 5, 2018

FN is known for their unique designs and this one does not fail to disappoint. I usually wait for items to go on sale but knew I had to have this one in my collection due to the fact that it can be sold out immediately.

Date of experience: December 5, 2018
West Virginia
1 review
1 helpful vote
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Need them all
December 5, 2018

Ordered ruched leggings on a whim while taking advantage of a promotion, and now need one in every color! The weight and fit is perfect for fall/winter/summer - not too heavy, but not sheer/tissue thin.

Date of experience: December 5, 2018
California
1 review
1 helpful vote
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GREEDY
December 4, 2018

Last year I ordered over $100 worth of stuff from them. I liked one dress, one never came, and hate the rest. I returned everything within 30 years and stated on the card that I didn't receive one of the dress. Never got refunded or credit. I tried fashion nova again this year. I expected it to come within 2 days since I had a wedding coming up. I didn't come for 2 weeks. I also returned one dress and no refund or credit. I decided to try them the third time, and my package isn't even here yet. Clue: it's been more then 2 days. Honestly, they have nice clothes but they should've polish their company before trying to expand it. They're going to gain a lot of customers for a while but will lose them since their service is a lie. They'll lose all their previous customers. Hopefully they can redeem themselves before it's too late because I did find some really cute dresses here. I would've add in cheap but the amount of money l lost trying to return some stuff made that dress really expensive. Honestly just save the stuff you don't want and gift it or something.

Date of experience: December 4, 2018
Maryland
1 review
2 helpful votes
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I ordered boots on Nov 21 and got them in 3 days. So I just knew this time would be a breeze. I ordered 3 different orders (1 on Nov 26, and 2 on Nov 27 totalling $115) thinking my stuff would be here in 3 days. But NOPE! I didn't even get a shipping confirmation, and emailed them twice. First time got a basic bs email back. 2nd time I let them know that I was disputing the charges if my stuff wasn't shipped out by this a.m. Welp... I got no response and I attempted to call as well. I now have my money back in my account, because I reported this fraudulent company with my bank. I WILL NEVER ORDER FROM HERE AGAIN! I suggest that everyone do as I did... It's not worth waiting years to get a dress that you really can get from the mall.

Date of experience: December 4, 2018
Texas
1 review
7 helpful votes
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I placed an order with Fashion Nova on 11/26/2018. There has yet to be any movement with my order. I have sent numerous emails to fashion nova only to recieve an automative emails stating that I should here from a human represenative in 24 hours in which I have not. This is the second time that this has happened with this company. It took me 3 weeks to recieve a refund on my last order, however I assure you that I will not be placing an order with this company again. I dont understand how a company has time and money to update Instagram, but cannot respond to paying customers.

Tiffany Jones order number *******

Date of experience: December 4, 2018
Illinois
1 review
1 helpful vote
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Best tank top
December 4, 2018

For me to buy a tank top it better be special and this Above and Beyond top is flattering without being skintight, it camouflages that little back bacon you sometimes get from a bra. An essential piece in my closet!

Date of experience: December 4, 2018
Illinois
2 reviews
10 helpful votes
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SUCKS
December 4, 2018

Long story short, I ordered on Nov 15 and still nothing, I have e-mailed them to tell them I'm concerned as to why they haven't shipped my clothes and btw I spent $100! Oh I got an e-mail back but it was them complaining that I had e-mailed them twice about the situation! At this point I just want my money back. Funny how they can keep track of how many times I email them but they can't keep track of my clothes!

Date of experience: December 4, 2018
California
1 review
1 helpful vote
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My fave tee
December 4, 2018

Oh my! I love this FN tee. It is super soft. I love how it doesn't look like a sack with no shape. I can't wait to get more colors. I am tall plus have a long torso and it still is long enough for me.

Date of experience: December 4, 2018
Colorado
1 review
1 helpful vote
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Non-seasonal
December 4, 2018

I have to say that buying non-seasonal clothes is always a good deal. Find pieces that can be worn during summer, fall, winter or spring, This dress from FN is flattering and looks cute with booties, flip flops, brogues or barefoot! Runs a teeny bit large - I wear a small to medium but is fine with me.

Date of experience: December 4, 2018
California
1 review
1 helpful vote
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Cinderalla shoes!
December 4, 2018

Love the Glass Slipper! It's even prettier in person and just makes your feet look so classy and expensive. Totally the best pair of heels I have so far!

Date of experience: December 4, 2018
New York
1 review
4 helpful votes
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Please be advised, The 5 star ratings from Fashion Nova "Customers" on this website are 100% FAKE! I placed an order 3 weeks ago, and received tracking information, and the item never arrived to the shipping center. I paid for 1 day business shipping, and still have yet to receive it. I have emailed this company multiple times, and I never get an actually person. I get an automated response stating "The black Friday sale has caused delays". But I didn't order during the black friday event. Next I receive tracking information, the very same tracking I received 3 weeks ago, that still hasn't moved! Please do yourself a favor, and don't shop here. Sure It looks great on instagram, but they are dishonest, and they steal your money without any regard for paying customers. I hope this helps.

Date of experience: December 4, 2018
New Jersey
1 review
2 helpful votes
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Theives
December 4, 2018

Cheap clothes unprocessed orders but they make sure they take the money out for an order that has not even been confirmed nor bought. I was also scammed like the last person ordering discount on Cyber Monday only for no order to be produced! Not a professional *******@Cardi B run! This site is not professional.

Date of experience: December 4, 2018