Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

Tennessee
1 review
1 helpful vote
Follow Tomi S.
Unfollow Tomi S.
Share Review
Report Review

Cute trousers
December 5, 2018

I feel slim and comfortable in these cute trousers. Got compliments at work. They are definitely more of a work pant, due to the material. I think I could wear them outside of work (look-wise) though but not often.

Date of experience: December 5, 2018
Colorado
1 review
1 helpful vote
Follow Jalisa H.
Unfollow Jalisa H.
Share Review
Report Review

Gaucho jeans
December 5, 2018

I purchased a pair of gaucho jeans as a gift for my mother. At first, I was about to try it for myself because gaucho is a little trend nowadays. But later, it turned out that it was a perfect fit for my mother. She was very happy!

Date of experience: December 5, 2018
Massachusetts
1 review
1 helpful vote
Follow Porsche M.
Unfollow Porsche M.
Share Review
Report Review

Great styles
December 5, 2018

I've always been fascinated with fashion nova. The styles are unique and very versatile. It's already a bonus that they are selling clothes at cheap prices. Love this brand!

Date of experience: December 5, 2018
Maryland
1 review
1 helpful vote
Follow Bruna C.
Unfollow Bruna C.
Share Review
Report Review

CARDI B COLLECTION
December 5, 2018

OMG! I just can't contain myself right now. The Cardi B collection has 83 different styles and it's so hard to pick only a few. Thank you FN for making this collaboration possible!

Date of experience: December 5, 2018
Florida
1 review
1 helpful vote
Follow Berna S.
Unfollow Berna S.
Share Review
Report Review

Curvy but sexy
December 5, 2018

I may be curvy but thanks to this brand for making me feel very sexy. I totally love the jeans; it accentuates my curves and makes my waist look really small. Superb!

Date of experience: December 5, 2018
Washington
1 review
1 helpful vote
Follow Marya C.
Unfollow Marya C.
Share Review
Report Review

I just placed an order yesterday and I have been getting constant updates via email about my orders. The online tracker has been very helpful too for me to check updates about my shipping in real time. They are surely taking measures to improve their services. Great job FN.

Date of experience: December 5, 2018
California
1 review
1 helpful vote
Follow Latia M.
Unfollow Latia M.
Share Review
Report Review

Cute and different
December 5, 2018

More flattering than it looks on the model. Comes in at the waist on me. I ordered try me jeans in blue, and it's very pretty; will go nice with a business suit for sure

Date of experience: December 5, 2018
New Jersey
1 review
1 helpful vote
Follow Joni C.
Unfollow Joni C.
Share Review
Report Review

Wrap top
December 5, 2018

Ordered the in your embrace wrap top in Mauve and it was perfect. The fit is great and fabric is high quality.

Date of experience: December 5, 2018
Texas
1 review
10 helpful votes
Follow Jackson J.
Unfollow Jackson J.
Share Review
Report Review

I PLACED AN ORDER ON 11/23 TODAYIS 12/05, YOU WOULD THINK I WOULD HAVE AT LEAST RECEIVED AN UPDATE BY NOW. I HAVE RECEIVED NOTHING. I HAVE SENT SEVERAL EMAILS AND HAVE YET TO GET A RESPONSE. I DON'T HAVE MONEY TO WASTE SO IF MY ORDER IS NOT EING SHIPPED OUT A REFUND WOULD BE GREAT. I FEEL LIKE FASHION NOVA IS TOO BIG OF A COMPANY TO HAVE SUCH HORRIBLE CUSTOMER SERVICE AND PLEASE DONT EVEN ATTEMPT TO CALL THEM YOU WILL NEVERRRRRRR SPEAK WITH ANYONE.

Date of experience: December 5, 2018
Oklahoma
1 review
1 helpful vote
Follow Cherie B.
Unfollow Cherie B.
Share Review
Report Review

Impeccable workmanship
December 5, 2018

High quality materials and well-made clothes. FN is one of my most favorite brands online, they never fail to make me look good.

Date of experience: December 5, 2018
Oklahoma
1 review
1 helpful vote
Follow Jame C.
Unfollow Jame C.
Share Review
Report Review

Curvy jeans
December 5, 2018

I'm curvy, and I often have trouble finding pants that don't have weird creasing and fit both my waist and thighs. These fit awesome and looks great especially when partnered with nice heels.

Date of experience: December 5, 2018
New York
1 review
6 helpful votes
Follow Luz F.
Unfollow Luz F.
Share Review
Report Review

I have been shopping for fashionnova for more than 2 years, everything was great, but now i dont know whats wrong with them, they turn over, because i make An order 11/27/2018 and i haven't recive my tracking # only recive a confirmation amail with my order number that's all, I send them messages but they never answer back, don't know what to do

Date of experience: December 5, 2018
New York
1 review
1 helpful vote
Follow Alesha S.
Unfollow Alesha S.
Share Review
Report Review

Sexy top
December 5, 2018

This tank is so classic and sexy and I never want to take it off. It's very soft, and the fabric is decently thick. It hangs away from the body and has a nice swing to it.

Date of experience: December 5, 2018
Berna S.
Illinois
1 review
0 helpful votes
Follow Berna S.
Unfollow Berna S.
Share Review
Report Review

Gaucho jeans
December 5, 2018

I purchased a pair of gaucho jeans as a gift for my mother. At first, I was about to try it for myself because gaucho is a little trend nowadays. But later, it turned out that it was a perfect fit for my mother. She was very happy!

Date of experience: December 5, 2018
California
1 review
1 helpful vote
Follow Tamika F.
Unfollow Tamika F.
Share Review
Report Review

I feel bad
December 5, 2018

To a certain extent, I feel bad that I did not experience the issues the other reviewers mentioned here. It has always been a great shopping experience with FN for me. Hope their problems get resolved immediately.

Date of experience: December 5, 2018
New Jersey
1 review
1 helpful vote
Follow Monika P.
Unfollow Monika P.
Share Review
Report Review

Never ordering again
December 5, 2018

Their return service is so bad... I've never seen worse and I shop online a lot! Twice my package was lost and I had to fight for my money back for over a month! Even with provided tracking number and info that my package was delivered to them! JOKE

Date of experience: December 5, 2018
Minnesota
1 review
1 helpful vote
Follow Raelene G.
Unfollow Raelene G.
Share Review
Report Review

Got my new gym clothes
December 5, 2018

I actually love the fit of this off shoulder top from fashion nova. The photo of the model does make it look more of a straight fit but I love that it has more of a flared shape. I've always wanted to own an off shoulder top to use whenever I go to the gym and I finally got it!

Date of experience: December 5, 2018
Georgia
1 review
1 helpful vote
Follow Theo H.
Unfollow Theo H.
Share Review
Report Review

New swimsuit
December 5, 2018

This Wild Summer Swimsuit is beautiful. I would say the pink stands out more in the print in person than in the picture, and it's gorgeous. There is no padding in this swimsuit which is the reason why I liked it more.

Date of experience: December 5, 2018
Texas
1 review
1 helpful vote
Follow Latashia I.
Unfollow Latashia I.
Share Review
Report Review

This fuzzy love crop jacket is so pretty and fits amazing! I ordered the size small and it fits as expected. I normally wear a size small and a size 4.

Date of experience: December 5, 2018
Georgia
1 review
1 helpful vote
Follow Kiesha M.
Unfollow Kiesha M.
Share Review
Report Review

Give it justice
December 5, 2018

The picture does not do this dress I got from FN justice. While majority thinks that everything looks good online/pictures, you are completely wrong! This Beverly Tunic in white is so much more beautiful in person; I paired it with a huge gold necklace and high boots.

Date of experience: December 5, 2018