Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fashion Nova

Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
grey stargrey stargrey stargrey stargrey star

Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
This company does not typically respond to reviews

We monitor reviews for authenticity

Pennsylvania
1 review
1 helpful vote
Follow Jade M.
Unfollow Jade M.
Share Review
Report Review

Jeans for life
December 14, 2018

I like dressing simply. A regular tee and jeans would do for a regular look. I have been a buyer from fashion nova for a year now, and I can say that they surprise me every now and then with their jean collections. It gets me really excited every time. I just hope I have enough money this time to purchase two or three more jeans!

Date of experience: December 13, 2018
Colorado
1 review
2 helpful votes
Follow Nico S.
Unfollow Nico S.
Share Review
Report Review

Be aware that you cannot get a refund on your items, adjust or cancel your order. You have to wait to get it in the mail, snail mail it back and then you only get a store credit.

What online store doesn't allow for you to get a refund or cancel your order these days?

Now I'm stuck with gift cards for a site that I don't want to order from again and "if" customer service responds their like S. O. L.

Once I find something to spend it on-I am DONE! I don't care that about the price point. I will stick to amazon. At lease I can adjust/cancel and get a refund.

Greedy bastards.

Date of experience: December 13, 2018
Hawaii
1 review
1 helpful vote
Follow Anna H.
Unfollow Anna H.
Share Review
Report Review

Honestly
December 14, 2018

Honestly, I think fashion nova is such an underrated brand. A lot of the pieces are so nice and trendy, yet only a few seems to talk about it. I don't understand where the hate is coming from. This brand is amazing! More power to you guys!

Date of experience: December 13, 2018
District of Columbia
1 review
1 helpful vote
Follow Debby M.
Unfollow Debby M.
Share Review
Report Review

I like it classy
December 14, 2018

I bought a black laced dress at FN last week and it sure did me good! A lot of people at our company party complimented my look. They asked me where I bought it and I recommended them your brand. I hope this gets a lot more love!

Date of experience: December 13, 2018
South Carolina
1 review
1 helpful vote
Follow Debra P.
Unfollow Debra P.
Share Review
Report Review

Chic and flirty
December 14, 2018

My boyfriend asked me on a date last Tuesday and we barely go out! I searched my closet for dresses and I came upon the ones I bought on FN last month. The dresses are such babe! I can't believe I let it go unused for a month!

Date of experience: December 13, 2018
Illinois
1 review
1 helpful vote
Follow Pamala L.
Unfollow Pamala L.
Share Review
Report Review

Like a boss
December 14, 2018

Plenty of items to choose from that accentuate my feminine and edgy side. For a working mom like me, FN is a brand worth investing in. Waiting for your next uploads!

Date of experience: December 13, 2018
Ohio
1 review
1 helpful vote
Follow Cleo A.
Unfollow Cleo A.
Share Review
Report Review

Perfect present
December 14, 2018

Christmas is fast approaching and I have a lot of family members to give gifts to with so little time. Thank God, I have you for 3 years now, fashion nova. Currently browsing through your new collections!

Date of experience: December 13, 2018
Alabama
1 review
1 helpful vote
Follow Cortney C.
Unfollow Cortney C.
Share Review
Report Review

Happy customer
December 14, 2018

I got so excited upon receiving my purchases from fashion nova! It did not disappoint! The two floral dresses I got were SUPERB, couldn't wait to try it on!

Date of experience: December 13, 2018
Massachusetts
1 review
0 helpful votes
Follow Darci P.
Unfollow Darci P.
Share Review
Report Review

Worth the purchases
December 13, 2018

Love every single purchase I make with FN! It's perfect for women in all walks of life. I truly appreciate their considerations regarding the need of women for comfort without compromising style.

Date of experience: December 13, 2018
Wyoming
1 review
0 helpful votes
Follow Cheryl C.
Unfollow Cheryl C.
Share Review
Report Review

Like it, but not a fan
December 13, 2018

The quality of the products is good, way better, actually. But it just doesn't suit my taste. The designs are overly dramatic for me, especially the love jackets. They sell cute pants, though.

Date of experience: December 13, 2018
District of Columbia
1 review
0 helpful votes
Follow Lydia G.
Unfollow Lydia G.
Share Review
Report Review

Rags to Riches
December 13, 2018

I admire how the brand started out from a humble beginning. It takes a lot of sacrifices to build your brand up from the ground. But it's not all just a pity story since they deliver quality clothesline. Brands like FN are so worth patronizing.

Date of experience: December 13, 2018
Nebraska
1 review
0 helpful votes
Follow Liza Y.
Unfollow Liza Y.
Share Review
Report Review

I purchased 5 items for over $200 and got additional items for free! At first I thought it may have been shipped incorrectly, but when I contacted their customer services, they said it was intentionally added. I couldn't be happier. Thanks, fashion nova!

Date of experience: December 13, 2018
Georgia
1 review
0 helpful votes
Follow Mary S.
Unfollow Mary S.
Share Review
Report Review

Way better
December 13, 2018

Fashion nova is way better than the sites I visited before. The transactions are fast and the items are such gems! Wouldn't trade them for the world.

Date of experience: December 13, 2018
Maine
1 review
0 helpful votes
Follow Sonja H.
Unfollow Sonja H.
Share Review
Report Review

Sporty love
December 13, 2018

For a sporty girl like me, I scout workout apparels that are both comfortable and affordable. Some mall brands get too expensive for my taste. That's why I'm so thankful for fashion nova! Their workout apparels just deliver what I need!

Date of experience: December 13, 2018
Texas
1 review
0 helpful votes
Follow Renee F.
Unfollow Renee F.
Share Review
Report Review

Can't get any better
December 13, 2018

Loving all the new designs launched by FN for the holidays! It makes me look forward for Christmas even more, can't wait to wear that I ordered on the 24th.

Date of experience: December 13, 2018
Colorado
1 review
0 helpful votes
Follow Evelyn J.
Unfollow Evelyn J.
Share Review
Report Review

Cheap but classy
December 13, 2018

Who said you need to spend thousands of dollars to be classy? I attended a party last weekend and I was wearing a fashionnova dress others were wearing designer gowns but I got awarded as Star of the Night. It all boils down on how you carry what you wear!

Date of experience: December 13, 2018
California
1 review
0 helpful votes
Follow Melissa t.
Unfollow Melissa t.
Share Review
Report Review

They have return my two order and half of the price I paid and they also send me a email saying that their to busy honesty I tried calling and they don't answer if this company is making money they should have people answering phones this is so absurd

Date of experience: December 12, 2018
California
1 review
1 helpful vote
Follow Ruth S.
Unfollow Ruth S.
Share Review
Report Review

Cant wait
December 12, 2018

FN is known for their unique designs and this one does not fail to disappoint. I usually wait for items to go on sale but knew I had to have one of Cardi B in my collection due to the fact that it can be sold out immediately.

Date of experience: December 12, 2018
California
1 review
8 helpful votes
Follow adowa c.
Unfollow adowa c.
Share Review
Report Review

I order from Fashion nova a couple times with no problems. But this recent time I placed an order on 11/23/18, it shipped and was suppose to be delivered on 11/27/18. I never received anything but I received a text saying it was delivered. I called the delivery company ONTRAC. They said I have to contact the vendor, I did. Fashion nova sent a claim form. They said it takes 5-10 business days. It's been 3 weeks. Ive emailed and they say stop emailing. THEY HAVE THE WORST CUSTOMER SERVICE EVER IN THE WORLD!

Date of experience: December 12, 2018
Colorado
1 review
5 helpful votes
Follow jeni a.
Unfollow jeni a.
Share Review
Report Review

Horrible cs
December 12, 2018

Order takes way too long to come in and i sent them 2 emails and they wrote back saying to stop emailing then they are busy...

Date of experience: December 12, 2018