Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Amazing clothing line, very trendy and classy. Would highly recommend this brand to my friends! Tops my list, Great Website!
I love how fashion nova pieces do not compromise quality over the pricetag they're placed with. Not to mention the fast delivery and well-packed packages.
FASHION NOVA is a blessing to all women in all walks of life. It's a one-stop shop and basically got everything a woman needs!
Thank you fashion nova for such high quality pieces! Super love your boot collection! Your jeans are also such babes! They fit my underside just well, I love it. More power!
For this season's collection, the sweaters deserve an exclamation point! Look at how cute and perfect they are! You should try to own one yourself. You might just be begging for more!
Ever since I started patronizing fashion nova, I have been on the lookout for more items on sale! Their goods are so good. I have no regrets! Lost of love, FN!
Fashion nova is such a great brand - fast delivery, quality products, and the best customer support there can be!
The items are so on point and of high quality. My favorites would be the pleated skirt collection and the laced dresses ones. Shout out to my friend, Jane, for recommending me this brand.
With all the cool pieces uploaded on the website right now, I find myself in deep breaths. I can't wait to get a hold of them! Is it weird? Well, I'm just crazy about this brand that's all.
Fashion nova and I just have a great chemistry together. Their pieces feel like they're tailored just for me. I just feel so empowered patronizing this brand. Thanks a lot, fashion nova!
The fast delivery and frequency of sales attracts me to FN. It urges me to just scroll and add to cart all the great pieces I find on their website. I love you, FN!
I saw most of my sought for dresses only at fashion nova. I love the variety that they put up on their website. Plus, they're of the best quality. I wouldn't trade you off, FN!
I feel like such a diva wearing the combat boots I purchased on FN. I feel extra sassy today. Thanks, fashion nova! The best website
The bodysuits on fashion nova are such curve-loving pieces. I love how they compliment my figure and emphasizes my curves. It boosts up my confidence every time! Thanks!
Super brand, that's how I call fashion nova. Haha! I just love the pieces so much, I can't get enough of them! The Bohemian dresses are my favorite, they're one-of-a-kind.
Big thanks to fashion nova! Without you, I wouldn't have survived our family dinner last Friday. They loved the dress I got on your site. XOXO
The shirt and leather bottoms I got on FN last week were such perfect match! Thank you, FN! Great job!
Everytime I visit fashion nova's website, it just gets better! The scheme gets enhanced every once in a while and it compliments the photos so well. I like how the colors just pop on the screen, it's relaxing and very appealing. Like! Like!
I bought 4 pieces of denim shorts last Wednesday on FN and what I got were 4 pieces of pants instead. I contacted their customer support, and luckily they responded fast. They told me they'll deliver my purchases as soon as possible. It arrived a day after, and with a free fifth pair of shorts. I'm happy! Thanks, FN team!
I'm growing frantic trying to look for a dress at a party last weekend with only $30 on hand. Luckily, my friend Kate recommended me this online shop. You are an answered prayer, FN! I got the one on sale, btw. So worth it!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

