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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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New Jersey
1 review
1 helpful vote
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Amazing shop
December 17, 2018

I am very happy to have found this amazing online shop. They have this huge variety of styles, plus they cater to all sizes. I once had a problem using their online facility so I called the support care team, and I had a very positive experience with my purchases. Well done.

Date of experience: December 16, 2018
Pennsylvania
1 review
1 helpful vote
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A regular
December 17, 2018

I am a regular customer of this brand. Shopped online for years now. I keep coming back because of how easy it is to set up my wardrobe. Their website is a great avenue to shop with friend. It's easy to use and the items are cheap yet classy. Plus they always have great specials. Great, great brand.

Date of experience: December 16, 2018
Pennsylvania
1 review
0 helpful votes
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Thank you
December 17, 2018

The customer service was outstanding, fashion nova team made me feel very special. I actually found two wonderful outfits online and couldn't be any happier. So thank you, thank you, thank you from the bottom of my heart. Fabulous shop and lovely staff.

Date of experience: December 16, 2018
Pennsylvania
1 review
1 helpful vote
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Happy Customer
December 17, 2018

One of my favorite online shops! The clothes are beautiful, I can always find something special. Love it. It's affordable, stylish and they have great customer service. Awesome shop.

Date of experience: December 16, 2018
Indiana
1 review
1 helpful vote
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The place to be
December 17, 2018

If you're looking for great clothes that you don't see anywhere else, this is the shop to beat. Their pieces are so divine. Everything just seems to fit the other. I love them! Thanks, FASHION NOVA.

Date of experience: December 16, 2018
New Jersey
1 review
1 helpful vote
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High rating
December 17, 2018

I cannot rate this brand highly enough... chic and trendy styles for reasonable prices. Not to mention prompt service need i go on? This is the only one i need! Lots of love, fashionnova!

Date of experience: December 16, 2018
Colorado
1 review
1 helpful vote
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Perfect for us
December 17, 2018

I and other people of my size find it VERY difficult to shop for clothes, especially jeans that can compliment our backside. I like shopping online since it's hassle free and my girlfriends prefer it more. Your brand is perfect for us! Thanks a lot for your pieces.

Date of experience: December 16, 2018
New York
1 review
3 helpful votes
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Bad customer service
December 17, 2018

I emailed FN about an item I didn't receive. Instead of a response they just refunded me my money with no explanation. On another occasion same issue, I pretty much got an email stating not to keep emailing them that my stuff was coming. Mind you, I only emailed once. Now that they have gotten really popular they don't value their customers. Very rude!

Date of experience: December 16, 2018
North Carolina
1 review
1 helpful vote
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For a job interview
December 17, 2018

I had to buy something new for a job interview so visited fashion nova's website and fancied myself into a very pretty top instead of a boring black or white blouse to go with black trousers... The delivery was so fast and very convenient, plus the piece was great. And by the way I did get the job!

Date of experience: December 16, 2018
New York
1 review
1 helpful vote
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Over the moon
December 17, 2018

I absolutely love this shop. I am over the moon with all my purchases since I first put an order 2 years ago. I get a couple of items a year and my wardrobe is full. I love the quality and style of your clothing. I get trendy fashion, clothing that is comfortable, and high quality. Thank you so much, FN

Date of experience: December 16, 2018
Ohio
1 review
1 helpful vote
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Great goods
December 17, 2018

It was my first time to experience FN first hand. I heard a lot about this brand from my friend, Leila, and I was just curious so I tried putting an order last weekend. The jeans I ordered came two days after and I was surprised on how good they were. Great stuff!

Date of experience: December 16, 2018
Illinois
1 review
1 helpful vote
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Unique pieces
December 17, 2018

I love this brand and it never fails to amaze me with its unique pieces of clothing that I can rock! I never regret spending time or money here! Fashion nova is on top of my go-to shops. More power

Date of experience: December 16, 2018
California
1 review
0 helpful votes
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Perfect for winter
December 17, 2018

I found great hat at fashionnova and it is perfect for winter season. It's very well made, durable and chic. I love this brand very much!

Date of experience: December 16, 2018
California
1 review
1 helpful vote
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Superb customer support
December 17, 2018

This shop provides superb customer support I asked to exchange an item that was of a different size than what I originally ordered and they sent me the replacement a day after. Friendly staff and fast delivery. Great job!

Date of experience: December 16, 2018
California
1 review
1 helpful vote
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Asian inspiration
December 17, 2018

I love the Asian inspiration on some of the dresses fashionnova put up on their website. Thanks for creating such fun pieces to wear. I get compliments on them all the time!

Date of experience: December 16, 2018
Wisconsin
1 review
1 helpful vote
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High quality pieces
December 17, 2018

You like high quality pieces at a cheaper price? Want a convenient website? Fast delivery with well-packed packages? The shop delivers this and more! You should experience it yourself.

Date of experience: December 16, 2018
Texas
1 review
1 helpful vote
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Just perfect
December 17, 2018

Just perfect. Trendiest apparels, chic jewelries, fashion nova just knows their thing. They deliver more than what's expected and their items are of high quality. Two thumbs up!

Date of experience: December 16, 2018
Michigan
1 review
0 helpful votes
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I am continually surprised by the offers I get from fashion nova. The jeans are exceptional, compliments my figure like no other brand can! A lot more people should know about fashion nova. Their willingness to go the extra mile to guarantee customer satisfaction is such a turn on

Date of experience: December 16, 2018
California
1 review
2 helpful votes
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I have been waiting 2 months for a refund.
10/19 purchased items from Fashion Nova, was told that they may take longer to ship because they were moving into a new distribution center, but was promised my paid for items were in stock and saved for me.
11/14 shipping confirmation sent to me, but I was told 3 items were out of stock and would not be included in the shipment. I was promised a refund, and told it would take 7-10 business days.
12/10 I emailed inquiring about my refund and was told it was issued on 11/14, and to contact my banking institution for my funds.
12/10 I contacted PayPal (I purchased items through my PayPal account) and filed a claim for my missing refund.
12/13 I got an email from Fashion Nova stating that because I had filed a claim with PayPal (at Fashion Nova's request), that they were unable to process my refund (which they had previously told me was processed on 11/14).

Order from them if you want, but be prepared for a months-long battle for a refund, should you need it.

Date of experience: December 15, 2018
Sara A.
Minnesota
1 review
1 helpful vote
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This company does not post product images that match the products they send,
they do not cover return shipping costs even when they ship it 30 days
after they promised to deliver. Do not buy from them they are crooks.

Date of experience: December 15, 2018