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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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I am very happy to have found this amazing online shop. They have this huge variety of styles, plus they cater to all sizes. I once had a problem using their online facility so I called the support care team, and I had a very positive experience with my purchases. Well done.
I am a regular customer of this brand. Shopped online for years now. I keep coming back because of how easy it is to set up my wardrobe. Their website is a great avenue to shop with friend. It's easy to use and the items are cheap yet classy. Plus they always have great specials. Great, great brand.
The customer service was outstanding, fashion nova team made me feel very special. I actually found two wonderful outfits online and couldn't be any happier. So thank you, thank you, thank you from the bottom of my heart. Fabulous shop and lovely staff.
One of my favorite online shops! The clothes are beautiful, I can always find something special. Love it. It's affordable, stylish and they have great customer service. Awesome shop.
If you're looking for great clothes that you don't see anywhere else, this is the shop to beat. Their pieces are so divine. Everything just seems to fit the other. I love them! Thanks, FASHION NOVA.
I cannot rate this brand highly enough... chic and trendy styles for reasonable prices. Not to mention prompt service need i go on? This is the only one i need! Lots of love, fashionnova!
I and other people of my size find it VERY difficult to shop for clothes, especially jeans that can compliment our backside. I like shopping online since it's hassle free and my girlfriends prefer it more. Your brand is perfect for us! Thanks a lot for your pieces.
I emailed FN about an item I didn't receive. Instead of a response they just refunded me my money with no explanation. On another occasion same issue, I pretty much got an email stating not to keep emailing them that my stuff was coming. Mind you, I only emailed once. Now that they have gotten really popular they don't value their customers. Very rude!
I had to buy something new for a job interview so visited fashion nova's website and fancied myself into a very pretty top instead of a boring black or white blouse to go with black trousers... The delivery was so fast and very convenient, plus the piece was great. And by the way I did get the job!
I absolutely love this shop. I am over the moon with all my purchases since I first put an order 2 years ago. I get a couple of items a year and my wardrobe is full. I love the quality and style of your clothing. I get trendy fashion, clothing that is comfortable, and high quality. Thank you so much, FN
It was my first time to experience FN first hand. I heard a lot about this brand from my friend, Leila, and I was just curious so I tried putting an order last weekend. The jeans I ordered came two days after and I was surprised on how good they were. Great stuff!
I love this brand and it never fails to amaze me with its unique pieces of clothing that I can rock! I never regret spending time or money here! Fashion nova is on top of my go-to shops. More power
I found great hat at fashionnova and it is perfect for winter season. It's very well made, durable and chic. I love this brand very much!
This shop provides superb customer support I asked to exchange an item that was of a different size than what I originally ordered and they sent me the replacement a day after. Friendly staff and fast delivery. Great job!
I love the Asian inspiration on some of the dresses fashionnova put up on their website. Thanks for creating such fun pieces to wear. I get compliments on them all the time!
You like high quality pieces at a cheaper price? Want a convenient website? Fast delivery with well-packed packages? The shop delivers this and more! You should experience it yourself.
Just perfect. Trendiest apparels, chic jewelries, fashion nova just knows their thing. They deliver more than what's expected and their items are of high quality. Two thumbs up!
I am continually surprised by the offers I get from fashion nova. The jeans are exceptional, compliments my figure like no other brand can! A lot more people should know about fashion nova. Their willingness to go the extra mile to guarantee customer satisfaction is such a turn on
I have been waiting 2 months for a refund.
10/19 purchased items from Fashion Nova, was told that they may take longer to ship because they were moving into a new distribution center, but was promised my paid for items were in stock and saved for me.
11/14 shipping confirmation sent to me, but I was told 3 items were out of stock and would not be included in the shipment. I was promised a refund, and told it would take 7-10 business days.
12/10 I emailed inquiring about my refund and was told it was issued on 11/14, and to contact my banking institution for my funds.
12/10 I contacted PayPal (I purchased items through my PayPal account) and filed a claim for my missing refund.
12/13 I got an email from Fashion Nova stating that because I had filed a claim with PayPal (at Fashion Nova's request), that they were unable to process my refund (which they had previously told me was processed on 11/14).
Order from them if you want, but be prepared for a months-long battle for a refund, should you need it.
This company does not post product images that match the products they send,
they do not cover return shipping costs even when they ship it 30 days
after they promised to deliver. Do not buy from them they are crooks.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

