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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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The website is so easy to search and navigate. The delivery is prompt and customer support is great. High quality products, everything is nice! Amazing shop, keep up the good work.
I love how the pieces can be worn for any occasion! I am slowly building up a fashionable wardrobe of my own. I love the high quality fabric they use and the designs are trendy and original. Suitable for all women in all walks of life! They always send my items quickly. Thank you guys.
I love FASHIONNOVA. It never takes long for purchases to be up and on its way. Love everything about this shop. The clothes, the prices, the staff & the service - very friendly and professional. Never sent anything back. I never had to.
I ordered with these people October 23rd. After a month of asking for my order the emailed me stating my order has been cancelled. They stated my refund will be returned to original method of payment within 7-10 days. It is Dec 17th and no refund! Scammers! Thieves! Buyers beware
Don't be fooled by the fake 5 star reviews!
It's my first experience buying clothing online and it has been amazing so far. I was helped by the customer support at fashion nova and was given instructions on my purchases. How is that for service! In addition to the sweater, I ordered a pair of denim jeans that's a perfect fit and very forgiving, slimming my lumpy backside which is just what I hoped for. Have worn it for work and leisure and it works well for both. Amazing shop. All the best.
My experience has been nothing short of wonderful... easy to use site, beautiful clothing, quick postage and such easy returns. Few touches make it interesting and special. I had a fabulous experience with fashion nova, plus they deliver fast.
I honestly don't know how you could make it any better, the service is incredible, the prices are reasonable, great range of clothes for all shapes, sizes and occasion.It's fantastic and I love it.
I spent three hundred dollars on items i NEVER recieved. I tried emailing and calling them over and over their response over and over gain was that they'd email me the return policy. How was I supposed to return what i never got? I never want to order anything online again. Im so traumatized by the HORRIFIC service at fashion nova.
I placed an order 3 weeks ago on 26th November... Today I still did not get a tracking number or a shipment confirmation. When I asked to the customer service where is my order they decided to cancel the order without my permission. But I never received the cancel confirmation and the order is still pending. I will open an issue on Paypal, I think it is the best and only way to get your money back.
Fashion Nova is not what it was before, even sizes change and everything sized smaller than usual. Before I recommended to my friend to order on the website but since 5 month it is a mess. I think they change the management. I will never buy on this website again. Better buy on PLT.
Fashion is highly unprofessional! I will never order from them again! Customer service over the phone is very poor, all
They do is send you voicemail. I never received my refund, it's been a week haven't heard anything from them. Also I email them, all I get is a recorded email. I used to love fashion nova but they are unprofessional and when I get my refund I'll never visit nor shop from them. Worse company ever! They try to send you percent off to get a positive feedback but it's a horrible company now!
Almost 3 weeks now. No dress coming to me. No tracking. No update. No refund. No cs coming back or reply me. Great! Why cardi B take her big name to work with this F### company. Why?
I still didn't receive my refund/ store credit it's been a month since they received my items back. I tried sending countless emails. I just get automatic messages. I tried calling I can't speak to a real person, what kind of business is this?
With this brand, there is always something that I just have to have! I just love the variety in the stock range. Customer service is second to none, any query is quickly answered. Plus my packages arrive very quickly!
I have been a buyer of fashionnova for a year now and still to this day i wear some of the pieces I purchased years ago which shows how good the quality of the clothes are. Amazing fabric.
I absolutely adore this shop and have been shopping here since they began. Not only do they create trendy and amazing clothesline, their customer support is also very efficient. I literally just have to visit their website, add some pieces to bag and wait for my package to arrive in a day or two. I get so many options to choose from at prices that just leave me godsmacked by how affordable they are!
|I had been looking for a dress for a cocktail event. After going through familiar run of the mill apparel shops, I was starting to feel that it was an impossible task. I am the bestfriend of the one throwing the party. Classically attired, with all my unwanted body parts hiding just where I would want them to be, I was in awe at the selection fashion nova offered online. The experience was a pure joy. I couldn't decide between two same-colored dresses, so I bought them both including a pair of nude shoes to match both dresses. The prices were very favorable and the dresses were of high quality. Thank you!
I have been shopping with FN online for a few years and find the service to be very convenient. I recently visited the website and sent the link to two of my girl friends. They told me they loved the collections, especially the jeans, purchased two pairs each. Their package is bound to arrive on the weekends. Thanks!
Great service and my online purchases arrived in just two days. I'm very impressed with the wide range of good quality clothing sold. I'll highly recommend this to my workmates and family. Keep it up, fashionnova.
I celebrated my birthday last week and I felt so pampered with the items I purchased on fashion nova. Everyone in the party complimented me on my dresses. I felt like such a queen! Thank you.
This brand's stocks items that fit beautifully to your body. Items are of lovely quality and there's something to suit everyone. I ordered my garment online and the process was so easy, I want to do it more! My package arrived at my house within a couple of days. I'm very happy with it, thank you.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

