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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Hong Kong
1 review
1 helpful vote
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Everything is nice
December 18, 2018

The website is so easy to search and navigate. The delivery is prompt and customer support is great. High quality products, everything is nice! Amazing shop, keep up the good work.

Date of experience: December 17, 2018
California
1 review
1 helpful vote
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For any occasion
December 18, 2018

I love how the pieces can be worn for any occasion! I am slowly building up a fashionable wardrobe of my own. I love the high quality fabric they use and the designs are trendy and original. Suitable for all women in all walks of life! They always send my items quickly. Thank you guys.

Date of experience: December 17, 2018
California
1 review
1 helpful vote
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I love fashion nova
December 18, 2018

I love FASHIONNOVA. It never takes long for purchases to be up and on its way. Love everything about this shop. The clothes, the prices, the staff & the service - very friendly and professional. Never sent anything back. I never had to.

Date of experience: December 17, 2018
Texas
1 review
4 helpful votes
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Fashion nova the scammers
December 18, 2018

I ordered with these people October 23rd. After a month of asking for my order the emailed me stating my order has been cancelled. They stated my refund will be returned to original method of payment within 7-10 days. It is Dec 17th and no refund! Scammers! Thieves! Buyers beware
Don't be fooled by the fake 5 star reviews!

Date of experience: December 17, 2018
New York
1 review
1 helpful vote
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First timer
December 18, 2018

It's my first experience buying clothing online and it has been amazing so far. I was helped by the customer support at fashion nova and was given instructions on my purchases. How is that for service! In addition to the sweater, I ordered a pair of denim jeans that's a perfect fit and very forgiving, slimming my lumpy backside which is just what I hoped for. Have worn it for work and leisure and it works well for both. Amazing shop. All the best.

Date of experience: December 17, 2018
Colorado
1 review
1 helpful vote
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Fabulous experience
December 18, 2018

My experience has been nothing short of wonderful... easy to use site, beautiful clothing, quick postage and such easy returns. Few touches make it interesting and special. I had a fabulous experience with fashion nova, plus they deliver fast.

Date of experience: December 17, 2018
New York
1 review
1 helpful vote
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Couldn't be better
December 18, 2018

I honestly don't know how you could make it any better, the service is incredible, the prices are reasonable, great range of clothes for all shapes, sizes and occasion.It's fantastic and I love it.

Date of experience: December 17, 2018
Canada
1 review
3 helpful votes
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I was robbed of my money
December 17, 2018

I spent three hundred dollars on items i NEVER recieved. I tried emailing and calling them over and over their response over and over gain was that they'd email me the return policy. How was I supposed to return what i never got? I never want to order anything online again. Im so traumatized by the HORRIFIC service at fashion nova.

Date of experience: December 17, 2018
Germany
1 review
3 helpful votes
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I placed an order 3 weeks ago on 26th November... Today I still did not get a tracking number or a shipment confirmation. When I asked to the customer service where is my order they decided to cancel the order without my permission. But I never received the cancel confirmation and the order is still pending. I will open an issue on Paypal, I think it is the best and only way to get your money back.
Fashion Nova is not what it was before, even sizes change and everything sized smaller than usual. Before I recommended to my friend to order on the website but since 5 month it is a mess. I think they change the management. I will never buy on this website again. Better buy on PLT.

Date of experience: December 17, 2018
Georgia
1 review
2 helpful votes
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Fashion is highly unprofessional! I will never order from them again! Customer service over the phone is very poor, all
They do is send you voicemail. I never received my refund, it's been a week haven't heard anything from them. Also I email them, all I get is a recorded email. I used to love fashion nova but they are unprofessional and when I get my refund I'll never visit nor shop from them. Worse company ever! They try to send you percent off to get a positive feedback but it's a horrible company now!

Date of experience: December 17, 2018
Indonesia
3 reviews
20 helpful votes
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Where my order is?
December 17, 2018

Almost 3 weeks now. No dress coming to me. No tracking. No update. No refund. No cs coming back or reply me. Great! Why cardi B take her big name to work with this F### company. Why?

Date of experience: December 17, 2018
New York
1 review
0 helpful votes
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I still didn't receive my refund/ store credit it's been a month since they received my items back. I tried sending countless emails. I just get automatic messages. I tried calling I can't speak to a real person, what kind of business is this?

Date of experience: December 17, 2018
New Jersey
1 review
1 helpful vote
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Something to have
December 17, 2018

With this brand, there is always something that I just have to have! I just love the variety in the stock range. Customer service is second to none, any query is quickly answered. Plus my packages arrive very quickly!

Date of experience: December 17, 2018
Washington
1 review
1 helpful vote
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Wearable and great
December 17, 2018

I have been a buyer of fashionnova for a year now and still to this day i wear some of the pieces I purchased years ago which shows how good the quality of the clothes are. Amazing fabric.

Date of experience: December 17, 2018
California
1 review
1 helpful vote
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Ever since
December 17, 2018

I absolutely adore this shop and have been shopping here since they began. Not only do they create trendy and amazing clothesline, their customer support is also very efficient. I literally just have to visit their website, add some pieces to bag and wait for my package to arrive in a day or two. I get so many options to choose from at prices that just leave me godsmacked by how affordable they are!

Date of experience: December 17, 2018
New York
1 review
1 helpful vote
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Wedding dress
December 17, 2018

|I had been looking for a dress for a cocktail event. After going through familiar run of the mill apparel shops, I was starting to feel that it was an impossible task. I am the bestfriend of the one throwing the party. Classically attired, with all my unwanted body parts hiding just where I would want them to be, I was in awe at the selection fashion nova offered online. The experience was a pure joy. I couldn't decide between two same-colored dresses, so I bought them both including a pair of nude shoes to match both dresses. The prices were very favorable and the dresses were of high quality. Thank you!

Date of experience: December 17, 2018
North Carolina
1 review
1 helpful vote
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For years
December 17, 2018

I have been shopping with FN online for a few years and find the service to be very convenient. I recently visited the website and sent the link to two of my girl friends. They told me they loved the collections, especially the jeans, purchased two pairs each. Their package is bound to arrive on the weekends. Thanks!

Date of experience: December 16, 2018
Michigan
1 review
1 helpful vote
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Great deals
December 17, 2018

Great service and my online purchases arrived in just two days. I'm very impressed with the wide range of good quality clothing sold. I'll highly recommend this to my workmates and family. Keep it up, fashionnova.

Date of experience: December 16, 2018
Idaho
1 review
1 helpful vote
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Birthday bash
December 17, 2018

I celebrated my birthday last week and I felt so pampered with the items I purchased on fashion nova. Everyone in the party complimented me on my dresses. I felt like such a queen! Thank you.

Date of experience: December 16, 2018
California
1 review
1 helpful vote
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Fit beautifully
December 17, 2018

This brand's stocks items that fit beautifully to your body. Items are of lovely quality and there's something to suit everyone. I ordered my garment online and the process was so easy, I want to do it more! My package arrived at my house within a couple of days. I'm very happy with it, thank you.

Date of experience: December 16, 2018