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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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I wrote a previous review and I believe it was taken down. My experience with Fashion nova has been extremely dissatisfying. I waited over 3 weeks for an order with no updates or tracking info provided. I reached out to customer service and did not receive a response for a week, even though they promise a response within 24 hours. When they finally did respond their only reply was that my order was delayed and they could provide no updates on the status, but if i couldn't wait any longer i could cancel and receive a refund In the method paid. Well i had already waited over 3 weeks and since i paid with a gift card i would have to reorder anyway so i decided to continue waiting. Then that same night i got a notification my order had been cancelled with no explanation. When I called I was told it had been unfulfilled too long and there was nothing they could do for me except refund me in store credit and give me a 30% off code which was already available on their website as the current promotion. When I checked online all but 1 of my items was still available so my order was not cancelled due to unavailability. The quality of service provided by fashion nova has been extremely poor and one of the worst online shopping experiences I have had.
Terrible company- scams, does not respond to ANY EMAILS, you will never get your items during the promised shipping times. On top of it all- the clothes are terrible. They market themseleves as an American brand but ship from China- and you have more luck and sucess with Aliexpress because at least they are honest about their shipping times. I haven't gotten my order in 3 months. This is exactly the same amount any other website in China can ship for-- just dont charge me American prices. The quality is not good at all, Forever 21 has better quality. And again- the reviews under me Im pretty sure are fake. If you check their account it's only one review that they've made and that was all from today. Seems suspicious to me.
I have just received my delivery and I just wanted to let you know how pleased I am. I came upon your shop by my friend's recommendation. I immediately visited your website on that day's ride home and put an order in. Everything I put on has won praises from family and friends and it is so comfortable. You exceeded my expectations. Thank you so much for such quality items.
What could I say? Well for starters, I am impressed with the quick delivery of my packages and would like to commend the customer care for answering my queries promptly. The quality of fabric this brand use is superb! I love the jeans, most especially. Kudos!
Thank you so much for the extraordinary prompt delivery of my packages! I couldn't believe that they arrived this early morning, I'm happyyyyy! They are beautiful and I'm set now for tonight's dinner. You guys are so nice.
Just received my package today and am glad for the additional jewelries that were included in it. They are lovely and I'm using them for the weekend, by the way. Highly appreciated.
I received my cutsie skirt early this morning. Not only delivered on time but was well packed. Your customer service cannot be praised high enough. I am a first timer and will definitely recommend your company to friends and family. Thanks, fashionnova.
Grab a hold of me or I can't stop shopping on your site! You are serving me apparels that I would die to own. Your pieces are of the highest quality. I love them all! Plus the packages are sent so fast. I need to keep up! Thank youuuuu.
I am extremely happy buying at your shop. I get chills looking at my packages. I love the pieces so, so much. I couldn't thank you enough, FN! Keep them coming.
I just had my first delivery last friday. I personally love the packaging and the other fine little touches. All items were very suitable, did not and will not return any item. Will definitely be ordering again.
The party clothes are so entertaining. The website is so convenient an easy way to shop at home and catch up with your girlfriends. It's great having all of the clothes lined up in one category and then being able to appreciate your packages a day or two after. Great job, fashionnova.
There are a lot of things I love about FN and I'd probably get lost writing it down. This brand has a great range of items, outfit suggestions, photos of plus size models, and beautifully packaged products. I literally find something every single time I visit this shop.
I love how most of the side notes on the website are personalized. The descriptions are so catchy and I find it really fun shopping with your brand. My package will be arriving this weekend. Crossing my fingers!
This brand has nothing to improve. Fashionnova have the best items tailored for everyone. Great service, cool website. Simply an amazing shop.
I just have to say, your website is fabulous! This shop is the first online I shop I came upon that allows me to choose at ease which model to look at and that I can ask for more lines and create my own style file. I have had such a wonderful experience shopping with you over the weekend and will recommend to all of my friends. All the best.
I believe I am a satisfied buyer of this brand. I can't think of any way you could improve your service. My package arrived promptly with a lovely message on it and wrapped wonderfully. I love my new jeans and will be visiting your site again.
I just want to say thank you for my great shopping experience. My purchases arrived today and I can honestly say I have never received an online order packed with so much love. Great clothes and well priced. I definitely will shop with you again.
FN truly knows how to make a simple delivery a delight. I have been a constant buyer for months now and I never regretted fashion nova. I am very happy with my purchases and the efficient delivery is such a turn on. Found the reviews on your site very helpful, my items all fitted! I will certainly order again.
This brand is simply amazing. I ordered a pair of jeans last weekend and when it arrived, it seemed to have lost a button. I contacted their customer support and they responded fast! My item was replaced two days after. It's amazing. Thanks, FN.
I just have to say, I find your service second to none - it is truly fantastic! I even have used your kind of service as an example to complain to another online shops that I visit as to how things can and should be done. Great job, two thumbs up!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

